Malaysia Airlines

SGN-KUL-SGN on 11-12 October 2014. There were very few passengers on the first flight (Boeing 737-800) 5 in business and approx. 15 in economy. Second flight were full in economy due to a large Malaysian sports team Service and FA in business was top notch in both directions! Special meal provided perfectly food options available wine-list and champagne though the flight lasts 1½hour only. Real business seats in old solid style (reclining). IFE and headphones worked fine. Tables are small and not very stable. KUL Malaysia Airlines' Golden Satay Lounge in KUL is airy spacious and very good. Space for approx. 250 pax I slept there overnight in the Relaxation Room (4 beds) had shower and local hot food (some 3 dishes offered) MH is still bleeding as there is only very few persons in the lounge partly because of weekend. This airline deserves to survive with glamour and is on par with QR and EK.

KUL-CDG (Paris) A380-800 Upper Deck (31 August 2014) LHR (London)-KUL A380-800 Upper Deck (7 September 2014). Very good service for both route. But a bit delay on arrival to Kuala Lumpur from London. Inflight entertainment should be upgraded.

MH127 KUL-PER 3 Oct. The flight was full. No empty seats. Excellent service by flight crews. The crews looked tired but that didn't impact the overall service. Only setback was the cabin aircon was not working when boarding. The ground power supply wasn't working. The temperature in the cabin were too hot. The plane departed 15 minutes late. Otherwise overall service was excellent will fly again on MH.

10th Sept MH134 BNE to KUL then 11th Sept MH004 KUL to LHR. We fly annually with MAS to Europe. Earlier this month we flew BNE to LHR changing aircraft at KUL. Cabin crew were better than ever. On the A330 they now supply a slipover quilt which stops any sliding on the angled seat. Crew clearly worried about retrenchments in the current environment. Our flights were excellent in every way. I hope the public give MAS the support it deserves.

We flew from KL to SYD earlier this week and were very disappointed with the staff. We checked in and were told we were being given a bassinet seat for our 10 month old when we boarded we realised it wasn't a bassinet seat but was the second last row in the cabin. When we raised this with the flight attendants they were not helpful at all and said it was the "ground staff" that we had to talk to - this is after we had boarded. Eventually they decided to call the ground staff after all the passengers had boarded so they could sort it out. When we spoke to the ground staff we were told that we were given incorrect information and that we were supposed to check our seats (I don't know how we are meant to know where our seats are allocated). He said there wasn't anything they could do and that we had to sit at the seat without the bassinet for the 9-hour flight unless we asked whether anyone was willing to swap seats with us. They refused to talk to the passengers and find a seat for us. I will never be travelling with this airline again and was very disappointed with their service.

My husband and I flew London - Phuket in September and returned in October. We thought both flights were great. The staff were really friendly and were more than happy to help with any issues we had. Had no complaints at all.

MAS is truly an airline that has lost its way. For long-haul they used to be a byword for comfort and good service with their old 747s having a greater-than-average seat pitch. Since taking delivery of their A380s this has all changed for the worse. Seats are now as crammed-in as with almost all airlines but worse still are actually uncomfortable to sit on. Cabin service is far worse with many staff appearing to wish they were anywhere but on duty with MAS. Meal quality is mediocre except for special meals that are generally good. Added to all this are very high fares and what I regularly find to be the worst and most unworkable website of all the airlines I have used in the electronic ticket age. "MH" is supposed to mean "Malaysian Hospitality" - but the Malaysian government might like to lean on this airline to make this a realistic claim if they really want people to visit Malaysia. Sorry MAS but you are a once-good now poor airline.

Two flights from Amsterdam to Manila. First flight to Kuala Lumpur MH19. Flight was comfortable staff were very friendly and helpful. Food was nice as far as plane food goes. Aircraft is getting a little old but it didn't effect the comfort. Second connection flight was MH806. The plane was modern and comfortable. Food was okay and staff were friendly. Biggest compliment I could pay is how professional the staff are.

I am a frequent flyer with Malaysian Airlines and have been loyal to them during this last year but standards seem to be slowly declining. Yesterday I took the midday flight from London to KL. I declined a glass of wine with my lunch as it was too early in the day for me but a few hours later I fancied a drink so I went to the back of the upper deck and requested one. The flight attendant was preparing soft drinks and refused me any alcohol. "It's finished" she snapped. Is this a new policy? Also the air quality was noticeably poor. Maybe that's why the flight attendant was so grouchy.

Used Malaysia Airlines to fly from Amsterdam to Denpasar return. The return flight was 2 hours late very little updated information from Kuala Lumpur. The food and the service was poor. The service compared with other airlines I flew before was nothing special. Very disappointed.