Malaysia Airlines

Mumbai to Siem Reap Via KL and back in economy. We managed to do a seat reservation all the way so we got the seats we wanted. Strangely the website would not let me do this and finally I called the office in Mumbai and they did the same for us. Flight from BOM to KUL was uneventful as its a night flight. Food served after take off and was quite awful. The BOM to KUL route is served by what seems like a very tired and old 777 and the 2-5-2 seating is great if you booked the 2 but seemed crammed for the rest. Leg room good. PTV options okay. From KUL to REP the flights were on a 737. Lunch served- once again the food was terrible. Staff and service all the way through was okay - nothing outstanding. Packed flight on all 4 sectors. Main reason for choosing MAS was the price was the cheapest way to get to Cambodia from India.

MH143 on 7/10/2014. Just flew KL to Sydney. Service food and inflight entertainment were excellent. Flight was 100% full. Will definitely continue to support MAS.

KUL-ADL return out on 18 Oct and return on 25 Oct. Outbound flight was a red eye. On the outbound sector service was generally good albeit a little perfunctory by a male flight attendant who was occasionally a little rushed and gruff. Otherwise the rest of the staff were great. In contrast to previous journeys there was no rush to get the meal service over. There was a good choice of wine and spirits. Inflight entertainment was extensive but not to my liking but that's a personal choice. They supply you with a duvet pillows and a rather sad amenity bag which is embarrassingly cheap and tacky (apart from the creams and moisturizers). The seat is angled flat and is terrible for sleep. I am 183 cm tall and was constantly sliding down and ended up setting the chair at an armchair recline to try and get some sleep. The return flight was great just 6 people in business class so there was lots of attention and the attendants were truly warm and friendly . They got it right in that they were unobtrusive but yet managed to keep their eye on your glass and plate offering second helpings of food and topping up wine regularly. I used the book-the-cook service and my main meal of nasi lemak was just okay nothing special. Bear in mind that nasi lemak out of Adelaide is not to be recommended! Generally I was quite satisfied apart from the angled-flat seats. MAS do something about these seats in your A330's!

Flew 18 Oct MH127 KUL-PER. Got lucky by the airline upgrade program and sat on business class 1st row. Food was plentiful and entertainment system was full with many latest movies. Temperature in the cabin were a bit too low. The journey was smooth throughout but the landing was rough. The weather at airport was bad and with the pilot aborted landing at 1st attempt. Loud applause could be heard when the pilot landed the plane safely after 2nd attempt. As a frequent flyer this was a memorable experience.

Flew MAS on 1st September Penang to Kuala Lumpur and then Kuala Lumpur to Kuching. Price was reasonable and cheaper than AirAsia surprisingly. Check-in was alright. Food was nice. Only peanut and fruit juice were served on flight from Penang to KL but I think it's sufficient for a short flight. Took only 25 minutes for the flight to fly from Penang to KL. I noticed they no longer produce their own peanut butter it's now supplied by a Malaysian company unrelated to MAS. The only complaint on this flight was the extremely rough landing. Flight from KL to Kuching was nice. Flight attendants were nice. Choice of food was either frittata or nasi lemak. Frittata was not served hot sadly and the potato wedges were soggy. Besides that I have no other complaints. MAS may be going through a difficult time but it is coping well in my opinion. I'll definitely fly MAS again.

Flew MH31 IST to KLIA 11/10/14 then MH135 to BNE. Flights on time. Service and all crew excellent. Good food and beverage. This airline is really trying. We could not have had better or easier flights.

Melbourne - Frankfurt (Return). The flights to Germany were actually quite good. Was in a Boeing 777-200 and while the plane was probably a little old the seats were comfortable with good leg room and entertainment was fine. Flights ran on time and service was professional and attentive. I will say that that the fact that the flight was not full helped as I was able to get two seats to myself. With food an important point to realise is that the food is usually made and loaded onto the plane at the departure point. So the Melbourne - KL food was good but the food from KL to FRA was fairly ordinary. On the way back FRA to KL was fine but the KL to Melbourne flight was pretty bad. Service was poor and sloppy food was dreadful seats uncomfortable (expected given it was an airbus). It seemed to be more of a code share flight as most passengers were Sri Lanka Airlines and KLM passengers connecting to Melbourne. Would fly again but choose my flights a bit more carefully next time. Not as good as it was about 18 months ago but standards haven't fallen away that much. I left in September and came back in October yet had the same entertainment program on outbound and inbound which wasn't too pleasing given long hauls involved.

Was on board MH2047 SDK-BKI on 17 Oct 2014. Was a 737-800 not a full flight. FA was great. Drinks was serve twince. IFE was so- so as not headphone was gived. USB Port was not in working condition. Flight took off and landed early. KKIA was like a dead town - peace and quiet.

BKK-KUL-SIN-KUL-SIN in Business. Great value for money. Service from check-in staff and on-board was just excellent.

KUL-KTM 9 Oct MH 114. Below average service from the FA and disgusting food. It took them an hour and a half after takeoff to serve meals and there was no turbulence to delay it. Platinum status not acknowledged as well as names not used at all by the unfriendly lead stewardess and her crew. It's a pity the way this once great airline is headed.