Malaysia Airlines

Flew MEL-KUL return on MH146 and MH147 on A333. First time flown was not disappointed with anything major apart from the fact that the return flight was delayed for about an hour. The food was fine. The entertainment system was okay apart from the slightly slow speed but I kind of expected it. I liked how there was an online option for reading the inflight magazine which was very detailed. I wouldn't hesitate about booking with MH again.

My recent flight from KL to Bali and return was the worst I had taken with MAS. The crew service was so bad that I felt like I was a burden to airline. The food onboard consist of a bun and what l was told was chicken on a 3 hour flight and on the return flight a snack sized chicken with potatoes (at least it was a hot meal). What happened to the warm buns with butter served with a side salad and a dessert which MAS used to give even on a 2 hour flight? In addition technical glitches on the seat display screen showed that we were flying across Eastern Europe when we were flying across Indonesia. On the way back the distance from location was displayed at 1145 KM from destination for the entirety of the flight. The seat was constantly in a reclining position even after many attempts to straighten it (please look into fixing seat 16A flight no. MH 714 25th Feb 2015).

London-Kuala Lumpur. Check-in through business class check-in due to oneworld membership. Very fast check-in. Flight was on an airbus A380. Flight was delayed by 1 hour due to 'late arrival from Kuala Lumpur'. Boarding was fast and efficient. Extremely big plane and seats were very big compared to MAS and Qatar's A330 seats. Food was served twice with snacks in-between. The first meal 'lasagne' wasn't that nice. The second meal 'fried mee' was extremely delicious. Drink and snacks were served frequently. Crew members were extremely friendly. Entertainment was extremely good. Arrived kl 50 minutes late. Overall extremely good flight. Will fly again with MAS.

First time on MAS for a long time Jakarta to London via KL. First flight was bang on time newish looking aircraft with good seats decent IFE and nice food. The long haul flight to London was pretty good when we eventually boarded it as it was delayed 15 hours due to a technical fault. The ground staff were quick to organise hotels for everyone but were completely clueless when trying to rebook me and various other stranded business class passengers onto other carriers as an alternative - given that this was at MAS's base this stretched credulity. Once onboard the A380 to LHR the standard of the product remained as good as the first flight albeit with even more room and a decent proper flat bed seat (which was a lot comfier that its conventional appearance suggested). It's a shame that the management of the delay put a major downer on what otherwise was a good experience MAS could do with a few lucky breaks at the moment and it feels as if they shot themselves in the foot here.

I flew back from holidays on Malaysia Airlines MH21 from CDG to KUL on Business in early January. Overall is fantastic and we had great food from Paris until KLIA. Seating on the Airbus A380 was great but my daughters seat was not working well and she did not enjoy her trip home. Services from the stewardesses and flight manager were fantastic as expected from Malaysia Airlines but some improvements are badly needed especially no toiletries bag provided anymore on Business Class.

I'm a regular business class traveler. Traveled with MH from Hong Kong to Kuching on business class. Plane was a 737-800. Seat wise acceptable with 2x2 configuration. As I was travelling from Hong Kong I used the Cathay lounge instead. I used the golden lounge at Kota Kinabalu airport I was in BKI waiting for the next connecting flight the golden lounge was acceptable being a domestic golden lounge. No alcohol is offered with normal fare buffet like few curries some not very attractive sandwich etc. Business class was unfortunately unappealing among seated the FA did not come and greet me by my name. The seat was not cleaned throughout with few left over plastics scattered all over the place. Proper newspaper was not provided in the seat. Proper menu was not provided. FA came and ask to collect order without proper mentioning of what was available. Usually hot towel was provided not cold towel was provided instead. Pay attention to details was largely missing for eg packaged butter was used instead. FA was friendly but lack of their enthusiasm about their job. This is not a proper business class offering it is becoming more like premium economy class instead. Malaysia Airlines if you are reading this what is heck is going on with you?

Feb 2015 flew business class PER-KUL MH126 A333 KUL-KBI MH2640 B737-800. KBI-PER MH0121 B737-800. I hadn't flown with Malaysian since around 2009 and over the years there has been a noticeable drop in service. I used to rate MAS right up there with Singapore and Cathay but that has changed. Those little toiletries bags are no longer issued in any shape or form and as another reviewer noted the magazines and literature is tattered and worn. Indeed as we descended into Perth the Stewardess scrambled around the seats collecting the menus for re-use. I am guessing they were for reuse because as I read mine on the flight I thought it looked a bit dog eared and worn. The cabin service on all flights had one modus operandi and that was that the cabin crew would get the food service done as soon as possible and then draw all galley curtains so they can doze or chat for the duration. Cabin attendance and presence on all sectors was woeful. I recalled my past flights with MAS had the cabin crew were almost graceful as they went about their business however now they seem to be in a rush and they really should be wearing joggers so they can run around the cabin. The service was simply awful. To highlight this point on the KUL-BKI sector I boarded the aircraft to find a rubbish bag sitting on my chair where the cabin had been cleaned by the ground crew but they had forgotten to take the rubbish bag. I handed it to the attendant and she simply smiled and said "Thank you sir" like it was a gift. When I sat in my chair it kept reclining backwards and would not remain upright so I called the same attendant and pointed out that the seat was broken. "Yes Sir we know this because it is reported in our flight maintenance log". So why would you put a passenger in a broken seat? More to the point there were spare seats available so I moved but the crew should have blocked that seat and redistributed pax automatically. On the A333 the business class seats are as you would expect but there are better on other airlines however the B737-800 business seats are the old style barber chairs and are simply wider and all manually activated. This decline in service and product has been obviously happening over a period of time and I feel MAS is on the decline. I won't be flying with them again if I can avoid it.

HKG-KUL-BOM. B737 from Hong Kong and B777 to Mumbai. 737 seats are comfortable and sufficient for the sector. B777 seats are totally outdated and need to be replaced. Food drinks and crew were great on all flights. First class lounge in KL is quiet and well served by staff. Malaysian are making an effort to recover from the horrors of last year.

SIN-KUL on MH608. Travelled Business Class SIN-KUL-AKL. Poor selection of food at Lounge on KLIA magazines etc in seat holder dirty and placed any old how. No menu - air crew just came around asking each person if they wanted the beef or chicken dish. Preordered meal had to be handed back as it was inedible. Staff lacked any sense of customer service. Cabin looking tired. Just received the Malaysian Airlines ENRICH membership card upon return home - it went straight into the bin as I will never be flying Malaysian again.

It is with a very heavy heart that after travelling with Malaysian Airlines for over 20 years on a twice a year basis and enjoying the wonderful cabin servicing they offer I have to write this report. On boarding from LHR in the upper deck I asked the hostess if she could put my bag in overhead locker as I had wrist splints on for Arthritis I was amazed that she pointed to my wife and demanded why she would not do it. At 5 ft my wife could not reach the locker so reluctantly she put the case up for me. Thus began a very miserable flight. Cabin crew did not serve hot drinks throughout the 12 hour flight only on demand then reluctantly. Food was OK but served with a miserable attitude by all the crew. This sort of attitude shown by the crew will not help an ailing airline. Come on Malaysian get your act together and serve those who are willing to keep loyal to you.