Malaysia Airlines

KUL-LHR MH04 Economy 13th Feb 2015. The flight is slightly delayed for about 30 mins waiting for air traffic controller's authorisation for departure. Cabin is clean and seat is only as comfortable as any economy seat can be. Inflight meal: got a pleasant surprise of satay being served to all economy passengers. Although only a very small portion it is a remarkably nice effort. Both lunch and dinner are adequately proportion edible nice. Seated at 80G the flight attendant in charge of that aisle was excellent. She helped 2 elderly couples who initially were seated in the middle 80E F to empty seats in front for their convenience. Same upbeat moods were also seen in other staff casual chat with passengers including helping some of the passengers in taking pictures. Inflight entertainment is good. Wide selections with both new and old movies all functioning well. Flight overall was smooth. Landing is smooth as always. Arrival is about 30mins late and that is inclusive of 3 circles over London sky due to congestion in Heathrow. Luggage are out by the time I got through the immigration. No damage noted. All in all a very satisfactory journey and glad to see the cabin staff in an upbeat mood. With the price that I got (unbelievably low) it's really a winner.

Johor Bahru-Kuala Lumpur in Boeing 737-800 and Kuala Lumpur-Guangzhou in Airbus A330-300. Both flights were on- time with fast boarding. The service from flight attendants was great even thought the meal service was delayed due to shortage of crew during my flight to Guangzhou. The refreshments served were just moderate but the meals served were excellent both Nasi Lemak and noodles served with chicken and black pepper sauce. Very comfort seat and various selection in its inflight entertainment system except for some categories. Can get a 5-star service with less money spend would recommend.

KUL-TPE (21 Feb MH408) and TPE-KUL (28 Feb MH367) with B738. Excellent service by very professional crew on both flights. Excellent food (especially the satay) and wine. Seats definitely comfortable for the 4 hour flight. The Purser on the TPE-KUL flight surprised me with a gift (being a One World Platinum). I look forward to flying MH again.

MEL-KUL-PNH/BKK-KUL-MEL. My trips were nothing to cheer about and as a strong supporter of MAH for a long time I considered myself as a low-maintenance passenger still I came out of flying with MH very disappointed. Crew members were so-so on their performance. Meal serving time looked like they do a sprint race rushing through to have the job done quickly so they'd time for themselves behind those blinds. There was only one time of drink offering between meal during 7h and 10mins. That soggy roll/sandwich served as breakfast was so pathetic and inedible. It's amazed me how once a five star carrier now becomes the ordinary one. MH please raise your game and don't take your passengers for granted.

I am on my 'mileage run' trips in March the first 2 legs was semi-long haul KUL-ICN Return in Business class with MAS MH66 and MH77 on 28 Feb (outbound) and 2-Mar (inbound). Since I only had about 16 hours in Incheon the cabin crew who served on the both flights are the same set of crew. Boarding/Depart/Arrival - Both were on time. Priority boarding for business class pax was observed. It was a full Business Class pax load all 36 seats were filled (MH 66) and 30 pax on MH 67. Generally smooth process. Seat/IFE/Amenities - I reckon the major downside of MAS is the hard product of its Business Class. The flight was on A330-300 aircraft (2-2-2) which was generally mediocre with angled lie flat bed. It may not be everyone's cup of tea but I found it to be comfortable and had a good sleep. I would really recommend that MAS upgrade the quality of its pillow blanket etc especially in terms of the fabric which looked 'very cheap' certainly not luxurious-looking compared to offerings from say Qatar. Having said that they did serve the intended purpose. IFE: Like always I enjoyed the IFE offerings. It may not have the most volume in terms of selection but every time I manage to find something interesting to watch. There was no amenity kit provided on this leg for flight time of 6 hours (another let down) but the amenities provided in its lavatories were adequate for red-eyed flight e.g. shaving kit toothbrushes and scented spray. I think the hard product really needs new/modern make-over even on A330 to remain competitive with other carriers and exudes more of that luxurious taste. Perhaps a Herringbone layout with all aisle access bigger/higher resolution screen with touchpad controller fully lie-flat bed and more luxurious comfort kit offerings? Food - Delicious as always. The Signature Dish - Satay needs no introduction. I ordered Chef-On-Call for both legs of which were delicious (MH66 - Fried Noodles with black paper chicken; MH 67 - Beef Tenderloin with Green Peppercorn). Besides the main Bus Class pax was also served light refreshment such as dessert fresh fruits and Hagen Dasz ice-cream. However due to turbulence on MH66 no hot beverages were served which was quite a let down. Cabin Crew - Genuine smiles I was addressed by name at all times. Crew efficiency was excellent on both flights no long waiting to be served with meals or other ad-hoc requests. What impressed me was the attention to detail that the crew did. Generally I was very satisfied with this trip from all aspects. The main improvement needed is on the hard product offerings even on A330 type of aircraft which are truly a let down given their excellent service of cabin crew/F&B.

Kuala Lumpur to Tokyo 9 February. The best part of the flight was the excellent customer service. Very friendly and professional. The food was quite average. Chicken and vegetables for lunch and the snack towards the end of the flight was a soggy tuna roll. The IFE was quite limited as well. But again it was the excellent flight service that saved the trip for me.

MEL-PNH-MEL. I've flown with MH 5 times in the last 15 months and noticed nothing improved in staff performance and catering Staff looked businesslike not much time to smile and abrupt. Food was so-so and I must admit that soggy roll/sandwich served as breakfast from KUL to MEl was so revolting. Only once or twice were drinks served between meals for the whole 7 hour flight. MH is now just a bit above budget carriers that means well below par for an airline that used to be 5 star. Still I'll continue to fly them because of their competitive price.

AMS-KUL MH019. KUL-MNL MH806. MNL-KUL MH803. KUL-AMS MH016. The trip was all in all good but it seems that the seats in economy 777 are getting worse in comfort - very hard. They need to refurbish economy class. The crew were polite and very helpful.

Travelled from DPS to BKK via KUL. Flew on 777 and 737. Good clean planes but what stood out was the service from the flight attendants. They were very friendly and the service was excellent. All in all it was a great experience.

ADL-KUL-PNH and return. Outbound ADL-KUL the crew were very ordinary. Plane was only half full but flight attendants rushed through drinks and meal service to hide for the for the majority of the flight. Meals were virtually thrown at the passengers. KUL-PNH was better but crew did their job-no more. Legroom was extremely tight. Return sectors were better but standards no match for rival airlines.