Malaysia Airlines

I am a frequent customer of MAS. I have noticed that there are some improvements and also down falls. Their improvement is that they changed all their aircraft to new ones. The down falls are that the new seats are really tight (especially on the 737) Food portion decreased tremendously (even on the A380 routes) in-flight entertainment was fine but compared with other airlines its considered less and their hard products aren't really much to be impressed about. Their cabin crew are friendly but they can definitely do better. But the price is really good so i have no complaints about that. I really hope MAS would step up their game if they want to compete with other airlines. But all in all it is a good airline.

Just returned from holiday to Thailand flying out from London to KL and on to Krabi. First time with MA. Both flights were late but that was the least of the problems! We arrived in Krabi on Saturday 28th Feb - our luggage arrived late on Sunday 1st Mar. Several other passengers on the flight and the following flight that afternoon suffered the same problem. Coming home we flew from Koh Samui to KL and then on to London - again both flights were delayed. This time however there was a 50% improvement they managed to deliver us and 1 of our 2 cases at the same time and in the same place - well done MA! Again there were around 20 other passengers who had delayed baggage. Seriously what kind of an outfit manages to mislay a passenger's cases twice on the same trip? Absolute shower. I shall never fly with this airline again.

MH408 on 20th Feb 2015. Kuala Lumpur to Taipei. Excellent customer service. Cabin crew were very friendly and professional. The food was delicious. The IFE was good in choice and excellent. Overall excellent flight service and comfortable seat. I will keep flying with MAS.

Business class MNL-KUL/KUL-CDG and CDG-KUL/KUL-MNL. The crew on all our flights were very friendly and efficient (especially on MH21 on 7 March 2015). The seats were comfortable on the A380 and the food was good as we used the "chef on call" option. Not that big an issue but my only negative point in an otherwise very pleasant experience is that our luggage did not arrive with us in Manila and we had to wait for over two hours for our checked baggage to arrive on a subsequent flight.

Was traveling to KUL-LGK-KUL with MH1430 and MH1447 in economy class. Everything was going smoothly. Refreshments were served since it's just an hour flight. On the returning flight unfortunately the B737-800 was old aircraft so there was no in-flight entertainment. The cabin crews were friendly. They welcomed and thanked every people with their smiles. Definitely will be flying with them next time.

KUL-LHR MH04 Economy 13th Feb 2015. The flight is slightly delayed for about 30 mins waiting for air traffic controller's authorisation for departure. Cabin is clean and seat is only as comfortable as any economy seat can be. Inflight meal: got a pleasant surprise of satay being served to all economy passengers. Although only a very small portion it is a remarkably nice effort. Both lunch and dinner are adequately proportion edible nice. Seated at 80G the flight attendant in charge of that aisle was excellent. She helped 2 elderly couples who initially were seated in the middle 80E F to empty seats in front for their convenience. Same upbeat moods were also seen in other staff casual chat with passengers including helping some of the passengers in taking pictures. Inflight entertainment is good. Wide selections with both new and old movies all functioning well. Flight overall was smooth. Landing is smooth as always. Arrival is about 30mins late and that is inclusive of 3 circles over London sky due to congestion in Heathrow. Luggage are out by the time I got through the immigration. No damage noted. All in all a very satisfactory journey and glad to see the cabin staff in an upbeat mood. With the price that I got (unbelievably low) it's really a winner.

Johor Bahru-Kuala Lumpur in Boeing 737-800 and Kuala Lumpur-Guangzhou in Airbus A330-300. Both flights were on- time with fast boarding. The service from flight attendants was great even thought the meal service was delayed due to shortage of crew during my flight to Guangzhou. The refreshments served were just moderate but the meals served were excellent both Nasi Lemak and noodles served with chicken and black pepper sauce. Very comfort seat and various selection in its inflight entertainment system except for some categories. Can get a 5-star service with less money spend would recommend.

KUL-TPE (21 Feb MH408) and TPE-KUL (28 Feb MH367) with B738. Excellent service by very professional crew on both flights. Excellent food (especially the satay) and wine. Seats definitely comfortable for the 4 hour flight. The Purser on the TPE-KUL flight surprised me with a gift (being a One World Platinum). I look forward to flying MH again.

MEL-KUL-PNH/BKK-KUL-MEL. My trips were nothing to cheer about and as a strong supporter of MAH for a long time I considered myself as a low-maintenance passenger still I came out of flying with MH very disappointed. Crew members were so-so on their performance. Meal serving time looked like they do a sprint race rushing through to have the job done quickly so they'd time for themselves behind those blinds. There was only one time of drink offering between meal during 7h and 10mins. That soggy roll/sandwich served as breakfast was so pathetic and inedible. It's amazed me how once a five star carrier now becomes the ordinary one. MH please raise your game and don't take your passengers for granted.

LHR-KUL-ADL and return. A380 very quiet and comfortable no problem sleeping meals fine especially the Satay. A330 on the second leg the seating not at the same standard but just about OK for the length of trip. The only problem we encountered was the return KUL-LHR leg delayed by over an hour with no sign of any apology FA were also very poor hardly a smile to be seen and quite abrupt which in my experience is most unusual for MH.