✅ Trip Verified
| Penang to Hong Kong via Kuala Lumpur. Took four international and domestic flights with MH in July 2019: HAN-KUL-PEN and PEN-KUL-HKG, all sectors on a B738. The onboard service has been good to excellent on all these flights (i.e. the cabin crews very cooperative and approachable) and the food well-presented. The highlight of all these sectors was MH432 KUL to HKG on 30th July where the onboard service, food presentation and general guest experience exceeded all expectations: a sumptuous satay to begin with followed by a well-presented hot meal and ice cream. The Bruno Paillard as well as the Philip Shaw Chardonnay beautifully accompanied the meals on these international sectors - Malaysian Hospitality at its best, indeed. MH is still great in the air for us but, over many domestic and international flights for the past 15 years, we've become somewhat frustrated with the constant delays experienced with MH on their intra-Asian flights - we always check MH first - also experienced this time with all four sectors (20-60 min delay each). MH needs to seriously monitor their departure procedures very carefully since they seem to take such a long time in getting a flight ready even when all passengers have boarded and the luggagge has been uploaded. Still, it takes a mysterious 10-30 minutes to get a flight ready and shut the doors. Having learned this over the years, we always take MH international & domestic connections allowing us at least 2 hours at KLIA in our attempts to guarantee peace of mind. Some inefficiency is clearly there in the departure proceedings, be it domestic or international, and they haven't been able to tackle this operational problem over the years. The delays on these four sectors didn't bother us since we knew what to expect, however, we advise MH passengers not to trust too tight connections (i.e. 45 min up to 90 min) since these may simply not work out at KLIA. Otherwise, Malaysia Airlines is still good in the air with pleasant staff, tasty food and good service by a dedicated crew. Will surely fly again.