Malaysia Airlines

Not Verified | Was it two different airlines I ask myself? Suspect I won't be the only review on this route, but travellers between AKL and LHR should know that the A330-200 aircraft on the AKL-KL section are ancient, the business class is sub-par, and I have travelled in many. Seats are narrow and cramped, hardly any storage space etc - rubbish. What concerned me more however, after the near 60 minute departure delay and free-for-all boarding scrum, was the cabin food service. 'Signature' chicken satay was what looked like a single dog chew and some greenery. No peanut sauce or anything. The rest of the food wasn't much better, and a few courses they just didn't bother offering. Polar opposite is the A350 from KL to London. Great BC seating, great service and definitely BC worthy eg 4 sticks chicken satay, with salad and peanut sauce etc - exemplary cabin crew. I guess the problem is that they don't charge different prices for different legs of the journey. 1 leg is worth it, the other isn't and it's selling under false pretences - they don't market BC with pics of an A330-200, getting on for 20yrs old now. So beware. Next time, I will go back to Qatar or Emirates, even if it costs a bit more.

Not Verified | I paid extra (economy basic) for the ability to change my travel date, but when attempting to make the change, the website would not allow for the change to happen. I contacted customer service and the service agent said I had to pay extra for the date change, because I was not using the website. She acknowledged that I was entitled to a free change and that the website should work. But then refused to do anything to resolve the problem. This customer service agent was extremely rude and refused to put me through to her manager.

✅ Trip Verified | After using book now and pay later option I could not make payment with my credit card. Many error messages after numerous attempts. Numerous call centre calls could not fix this, and they make erroneous claims as to the terms on which I had made the booking. Suggesting that my booking had times out and was no longer valid which was untrue as I had written confirmation as to when I needed to pay. Couple of these calls to their call centre cut off after 20 mins. Their system will always cut you off after 20 mins on hold After a few days I finally got a link to a site to be able to make the payment. And I asked that the actual ticket be sent to me immediately after making the payment, which was verified during that call. That never happened. Couple of days later called again to chase up the ticket. Person took long time to act, and I asked him to be sure to call me back if we got the usual cut off after 20m mins. I got cut off. He did not call back. Made another call. This time Philippines answered, No notation on my file that the previous call to KL had been made or any action arising from that. She kept me "on line" this time so that I would not be cut off after 20 mins. But after ~30 mins waiting I was cut off. No call back. Made another call. And they then told me there is no record of my flight being booked. But they confirmed that they had received my payment! Probably spent more than 4 hours in total on the phone and waiting over about 8 calls during this process over 4-5 days. If the departure date had been closer it would have been disastrous. Could not be a worse experience. Almost as if they want to insult you so badly that you will go elsewhere, which I have now done.

✅ Trip Verified | MH you can do better! Why so lousy the service? I had rice with chicken basil. The basil was so salty? The bun given was so hard like a rock. So was the pineapple. What happened to food MA? Also, I was just given one helping of apple juice. Stewardess did not bother to asked if needed a second helping or so. No passion in doing their job. Not bothered to check if the chair was upright upon landing. What happened?

✅ Trip Verified | I was travelling with 5 month old baby , we had emergency landing in Brisbane and when we managed all this the Air Hostess were very rude and didn’t support with the bassinet although it was pre booked previously. From KL to Bangalore I was forced to carry my child in arms. And recently found out that now in the 7kg cabin weight they also force you to include your iPad and laptop bag weight. Wouldn’t recommend.

✅ Trip Verified | Flight delayed at departure without any explanation. Missed my connecting flight to Bangkok and wasting 5 hours in the airport with a food voucher value of $5.I'm very disappointed!

✅ Trip Verified | I had an open ticket with Malaysian airlines worth $3300. I tried to use the open ticket to book another ticket but the policy was to fly before January 15 2023. So I could not use this while booking new one. After I booked the ticket, they changed policy to fly before 30th June 2023. So I contacted Malaysia airlines but they said once booking was made they could not do anything. I asked them to use my open ticket or pay the amount as refund. They didn't help me at all.

✅ Trip Verified | Well maintained aircraft with a crew desperate in need of basic service training. Totally don't understand how business travelers are about efficiency. Messed up my coat return and zero sense of urgency. Its a cultural issue.

✅ Trip Verified | Boarding was delayed and the flight departed almost an hour late. However once at altitude the cabin crew were soon underway with the dinner service. The airline serves the traditional satay, which were very tasty. For main course I chose the chicken breast stuffed with mushrooms, again very tasty and not over-cooked. As this was an overnight after watching a film I tried to get some sleep. The flat beds on the A350 are reasonably comfortable, but quite narrow, so it can be difficult to get comfortable, however managed to get some sleep. The cabin crew on Malaysia Airlines (unlike some airlines) are still in evidence during the night and were available to get drinks, snacks such as ice-creams during the night. Breakfast was served a couple of hours prior to landing and was reasonably good. As my wife didn’t fancy any of the hot items on the menu, she was offered a choice of sandwiches which was nice. Flight landed 40 minutes late into LHR, but the immigration and baggage process was quick and we were out of the airport a little over 30 minutes after landing. Overall the Malaysia Airlines long haul experience on the A350 is good, not quite the highest level but the cabin crew service was of a good standard. The A350 cabin configuration has options for both single travellers and those travelling as a couple, we had seats D/G in the middle, which were comfortable, although storage space is a bit limited and looked better on the window seats.

✅ Trip Verified | Check in at Bali Airport was quick and efficient. Malaysia Airlines business passengers may use the Premier Lounge at Bali Airport, this lounge is shared by many airlines, it is ok but nothing special. Flight boarded on time but departure was slightly delayed due to some clean-up work that had to take place on the runway suspending all flights for a short while. The B737 was the older style aircraft that has not yet been refurbished, the seats however were comfortable for a 3 hour flight. Cabin crew were attentive and meal was served soon after take off, I chose the Red Snapper with rice and ginger soya sauce, very tasty! Malaysia do not seem to promote alcoholic drinks on their short haul flights, however seeing another passenger with a glass of red wine, we also asked for the same, however it never arrived! Weather was a bit stormy coming into KLIA and the flight landed about 30 minutes late. An OK flight and will happily use Malaysia Airlines again.