Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1464 reviews
5/10
4 star Skytrax Rating
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1/10

“attendant was angry”

(Australia)

Trip Verified | The passengers in the two seats who were vegetarians had ordered AVML. However, HNML (Non Veg Meal) was served by the right aisle crew. The passenger was not familiar with the codes, hence opened the food and could only then identify the contents as meat which made her very uneasy, and fortunately did not consume it. When the female attendant on the left aisle who was nearby informed, she was angry that the food package was opened and did not have any regrets about the wrong diet being served which is a grave mistake. No way this would have happened in top a rated airline like Singapore or Qatar.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Sydney
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

“satay is amazing”

(Australia)

Trip Verified | The staff were helpful and interested in having a chat and checking in. The cabin manager checked I was OK. The food was great, drinks plentiful. The satay is amazing and I was offered more. The IFE was good. The wifi less so. Happy with Malaysian hospitality.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to Sydney
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"delayed almost 4 hours"

(Sweden)

Trip Verified | The flight was delayed almost 4 hours. Received an email but the new flight time was not updated. The cabin crew offered a meal right away but after that they were not to be seen. The flight was originally scheduled to last 3 hours, which seems to be the limit for serving alcoholic beverages but nothing was loaded on this flight. The seat belt sign was on for the most of the flight.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDaNang to Kuala Lumpur
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"entertainment was poor"

(Germany)

Trip Verified | Boarding was ok at Hamad Airport in Doha. Staff was greeted with poor behavior from the beginning of this flight. After take off, we were served with a breakfast which was terrible. For the meal, I opted for Nasi Lemak, but it ran out when the crew reached me. I opted for the Beef option. The Satay on the other hand was ok, but not special. The entertainment was poor and lack of choices. The WIFI is slow even though it was free.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDoha to Kuala Lumpur
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"very comfortable and relaxing"

(United Kingdom)

Trip Verified | At Kuala Lumpur Airport, there was no specific Business Class check-in desk for my flight, but a Priority Check-in spot, where I was welcomed and handed an invitation card to the Golden Satellite Lounge. Boarding was smoothly handled, and I was greeted, addressed by name and pointed to my seat. There are just 12 recliner seats in a 2x2 layout. The 39-inch seat pitch was perfectly adequate as I settled down. Pre-flight drinks were served and I opted for orange juice. The cabin was full. I briefly explored the seat functions. The cabin colour scheme is blue, from the seat to the pillow and blanket in shades of blue. The recline buttons were on the armrest as in older narrow-body aircraft. The tray table could be pulled out from under the armrest. A small pop-out tray for drinks did not seem sturdy enough in case of turbulence. No seat back TVs. Instead is the personal electronic device (PED) shelf clips open to hold your phone or tablet. Having been used to seat back monitors, I just could not be bothered to go through the process of connecting to Malaysia Airlines Studio streaming entertainment. Besides, the phone would be too far away from my seating position. I observed no one in the cabin was making use of the IFE either. Soon after take off, menus were handed, and I chose Red Snapper curry with rice, which was delicious. This was followed by coffee. A second round of drinks was also served, by the attentive cabin crew. It was an uneventful flight, yet very comfortable and relaxing. And enjoying the views from my window seat the hour and fifty minute flight arrived in Bangkok on time.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKuala Lumpur to Bangkok
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"No prior communication, no warning"

(Australia)

Trip Verified | We booked flights departing on 25th December returning on 2nd January. We drove all the way from Canberra to the airport, only to be told the flight was canceled. No prior communication, no warning, just canceled. Even our travel agent, who booked the tickets, was only notified two hours before the flight. How is that even acceptable? We were offered nothing but a hotel stay for the night and rebooked on a flight the next afternoon. And all we got was a cold, almost robotic, “Sorry for the inconvenience.” That’s it. As if those four words could somehow undo the chaos you caused in our lives. Our hotel reservation in Malaysia was canceled without a refund. We had to rebook a domestic flight with AirAsia, incurring extra fees. And worst of all, we lost a whole day of our holiday—a day we had planned and saved for months in advance.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Kuala Lumpur
Date FlownDecember 2024
Ground Service 12345
Value For Money 12345
no
9/10

“ Crews attentive, friendly, and cheerful”

(Malaysia)

Trip Verified | Flew Malaysia Airlines economy class from Kuala Lumpur to Jakarta return. It was almost a full cabin from Kuala Lumpur to Jakarta but only about 50% load in the return flight. The total flight time is about 1 hour 50 minutes for both sectors. The flight was on time on the outbound and about 30 minutes delayed on the return. Crews were attentive, friendly, and cheerful, especially on the return flight as they interacted more with passengers. Food and beverages were adequate for short regional flights. The same also goes for entertainment. They imposed systematic boarding based on the zone and as a member, I was provided with the benefits. Overall satisfied with the service and hard products. Not a five-star but absolutely more than a 4-star airline.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteKuala Lumpur to Jakarta
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"crew were very energetic"

(Malaysia)

Trip Verified | The flight crew were very energetic. The food Nasi Lemak was delicious and peanuts were given to passengers. Inflight entertainment varied and functioning well.
AircraftBoeing 737-800 NG
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKuala Lumpur to Sandakan
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent for short haul flight"

(United Kingdom)

Trip Verified | Quick trip from Kuala Lumpur to Phuket. Fantastic flight. Boarding excellent, service excellent and small meal excellent. Very good disembarkation and Phuket, and great arrival experience. Excellent for short haul flight
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Phuket
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"crew was friendly, attentive"

(Malaysia)

Trip Verified | Flying domestic business class return from Kuala Lumpur to Kota Bharu. Both flights were on time despite the heavy rain on the return sector. The cabin crew was friendly, attentive, and smiling throughout the flight. Personally greeting the top tier members in the cabin. Old aircraft in both sectors and the outbound aircraft have one seat with a footrest malfunction. Fortunately, it remains vacant throughout the flight. The food was delicious catering to the local taste, satay, and roti jala for a very short domestic flight. The ground handling staff was doing their job efficiently during the boarding process but this can be improved further. Apart from the old aircraft, the whole experience especially the inflight service deserves a five-star rating.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKuala Lumpur to Kota Bharu
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes