"very friendly and nice crews"
N Yee (Malaysia)
✅ Trip Verified | Overall, the flight was great with very friendly and nice crews on both my return flights. There was once when we flew over the Indonesian airspace and the turbulence was quite bad and felt like dying, the crews were very attentive and look out for me a lot. I am seriously very touched about it. Entertainment wise was alright, they have some blockbuster movies, overall it was okay. During my 8 hours flight, I was given 1 hot meal, 1 snack such as pastry or sandwiches and also the famous MAS peanuts. The food option was great as well. The cabin cleanliness was good especially the toilet. I was also given blanket and pillow during the flight.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Melbourne |
Date Flown | April 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Very bad customer service"
Samer Al-Fatlawy (Australia)
Not Verified | Very bad customer service. Entertainment was not working, they gave us 25% to use with in 6 months which is unfair. Very slow answering the requests, and the food is bad.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Melbourne to Kuala Lumpur |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"customer service was excellent"
9 reviews J Marton (New Zealand)
✅ Trip Verified | Flight left on time and arrived on time. Food and drink was terrific and customer service was excellent. Perfect brewed Coffee - best I have ever had on an airplane. Why do they not advertise alcohol? If you ask you get! Asked and they had Beer, Wine, Spirits and Champagne. Business Class seats are old fashioned style, not luxurious and basic in design. Lie flat bed was very uncomfortable. Seats were worn out and looked like they badly needed a refresh / upgrade. There was no Onboard Wi-Fi or Internet over the whole 10 hour flight.
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Kuala Lumpur to Auckland |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"were then told none left"
9 reviews M Norton (New Zealand)
✅ Trip Verified | Short flight just under 2 hours. Only 3 rows of business class seats (4 seats across in 2 x 2) My wife and I were in 2 D & F. We were offered a choice of 3 main meals, requested our choice and were then told none left. How can the 1st row and the last row get served first and the middle row left to last! No TV, No Audio (must bring your own!)
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Bangkok to Kuala Lumpur |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"not refunding the excess money"
Belinda Fernandez (New Zealand)
Not Verified | I booked two tickets for my mother and my sister to travel from Chennai to New Zealand. They came to NZ without any problem, however, there was no wheel chair assistance given. When going back i called Malaysia Airlines to ask them to cancel my sisters ticket and keep my mothers ticket as it is because only she will be travelling and i made sure i booked a flexi ticket so i can cancel anytime. When i spoke to the agent she said she has cancelled the ticket for my sister and had my mums kept as it is. But two days before my mothers travel i went online to check the ticket i found that her ticket was kept on hold. So i called the Airlines and they said its been cancelled. I asked them why and they said I requested it to be cancelled. After a day of fight with them and language barrier of them not understanding English properly they found out that its was the 1st agents mistake as she cancelled both the ticket instead. So, i had to rebook the ticket just one day before the travel which was so expensive. And my mother couldn't be in NZ as she was in visitor visa and had to leave the country in a day. Now the airlines knows that its their mistake and took the complaint but they are not refunding the excess money i paid because of the last minute tickets which would be close to $700 to $800 NZD. Its been three months now and they said they will get back in 40 days which was in the beginning of January to be exact 4th of January. We would have made numerous number of calls to the airline and no one are able to give a proper answer and they kept saying their manager would call back which has not happened till now.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Auckland to Chennai via Kuala Lumpur |
Date Flown | January 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"No snacks, beverages or water at the gate"
H Kent (Canada)
✅ Trip Verified | No boarding pass issued after online check in. Itinerary does not use proper English or Philippines abbreviations baggage limits. Waste of time on this airline and needed to haul baggage down stairs to gate. Gate at Manila Airport was extremely hot without air conditioning in February. The manager screamed and said it was not her job to provide customer support. No snacks, beverages or water at the gate even if it’s delayed.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manila to Kuala Lumpur |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the exemplary cabin crew"
Mark Simons (United Kingdom)
Not Verified | Great flight. Choice of lounges at Heathrow - Gulf Air or Qatar. We chose Qatar Airways lounge and although very busy enjoyed a lovely expresso martini at the cocktail area. Boarding was on time and we were greeted by very friendly cabin crew and shown to our seats. I had selected 4A and 6A as they offer more privacy. Welcome drinks were offered and then shortly after take off the famous satay snack offering. Flight was very comfortable but what really stood out for me was the exemplary cabin crew - courteous, smiling, engaging probably the best cabin crew I have encountered in my travels. Used the complimentary wi-fi which was excellent. Catering offered Malay and European dishes along with nice drinks selection. The only let down for me was the IFE film selection, not many new movies and a lot of children's movies. Despite the IFE issue I would 100% fly this airline again. Our return flight and several domestic flights were also excellent.
Aircraft | A350 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | London to Kuala Lumpur |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"staff was rude and unhelpful"
K Jung (South Korea)
✅ Trip Verified | I had a flight at 23:15 on March 3, but it was delayed 5 and a half hours to 4:45 am in the morning. As a result, I had to miss my Monday morning meeting and felt groggy all day. They did not provide a re-routing flight or offer a hotel in the terminal where I can rest. I had to stay in a noisy, smelly, and crowded Golden Lounge for 7 hours of waiting with screaming kids and loud guests - the worst business lounge in the world. There was only one staff handling hundreds of angry customers and from 22:21, I had to wait very long before I could ask for a re-routing flight with Korean Air at 23:50. By then, it was too late and the flight was full. The staff was rude and unhelpful. This is the third time in my last trip that the flight has been delayed for 5 hours. It is impossible to schedule meetings since the management is totally incompetent and they do not have enough planes to cover all their routes.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Kuala Lumpur to Incheon |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Service has been sub standard"
T Morton (Australia)
✅ Trip Verified | Flight delayed with no communication on how long and now stuck in this hot box of a waiting area. Service has been sub standard the whole time. Flight here was equally as woeful with poor food and waking people up at 3am. Seems like Malaysian hospitality no longer means much. No preferential treatment for one world status which seems to be a dishonor of being a part of the group. Would not fly again by choice.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Perth |
Date Flown | February 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"commended for their improved services"
Chak Ng (Australia)
✅ Trip Verified | This my second time flying with Malaysian Airlines since the Covid. Their services have certainly improved. I found them to be more attentive and responsive than prior to Covid. Food, is as usual, more than sufficient and tasty. Considering that they have to handle a crowded plane, I must commend them for their patience and efficiency. All in all, they deserved to be commended for their improved services. My only criticism is that their widely advertised Free Wifi is dysfunctional, or non-existent.
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Kuala Lumpur |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |