Malaysia Airlines

Not Verified |   This review has mainly to do with the Perth to KL leg of the journey. The original booking was with an A330 operating between Perth and KL and this was changed to a 737-800. This meant we ended up with a 5 hour and 40 minute flight with the most uncomfortable seats I have experienced, Plus trying to get a refund for the seat arrangement we paid for was next to impossible after much communication. They apologised for leaving Perth almost an hour late, but I don’t know why they don’t change their schedule as looking over previous departures, late departure occurs almost every flight. The KL to London leg on the A350 was a much better service, although I don’t know why they offer wifi access when it is unusable. .

✅ Trip Verified | We were flying from Penang to Jakarta and connecting in KL. Our flight from Penang got delayed and when we got to KL, we only had 45 minutes before departure of the Jakarta flight. The lines at the immigration counters were long and no staff was there to assist. We had to ask passengers ahead of us at the immigration line to let us through if possible as our flight to Jakarta was only a few minutes before take off. When we got to the boarding gate, I asked the staff why no airline staff was at immigration to assist. They said, they cannot do anything as immigration is by the government.

✅ Trip Verified | Vegetarian meals were served as requested. Pleased with the 36" extra legroom seats and cabin crew were good. Asked for G&T which was rather potent but had no cause to complain. I was offered another one with certainly helped with sleep on this thirteen hour duration of the second London bound flight. Flight arrived half hour early and baggage unloaded efficiently.

✅ Trip Verified | Selected vegetarian meals for these flights and they were provided as requested; quite tasty too! Very pleased with the extra 36" legroom seats (despite the costs) but confusion appeared to reign with the seat numbers - fortunately, the cabin staff were okay and we laughed it off. However, despite your spouse (who also requested a veg meal suggests you swap seats on the long haul, it certainly makes a flight attendant frown - we're both the same surname btw) Now, given what happened with the Singapore Airlines incident in bad turbulence last year, does it really warrant a ban on hot drinks due to an odd bump or small bounce? The second flight was great, but leg room was a bit tight. However, thank you to the attendant who asked the woman in front to realign her seat because I couldn't get my tray table down.

✅ Trip Verified | Check in at KLIA was quick, once we found the new Business Class Check in. As the new aerotrains are not yet commissioned, Business Class passengers are transported to the satellite terminal by a fleet of Mercedes EQS electric limousines and very nice they are too!! We used the Golden Lounge in the satellite terminal, a good choice of food was available but disappointing that the buffet food was luke warm and a bit concerning from a food safety perspective. Boarding was slightly delayed and the flight was then further delayed while they waited for connecting passengers coming from Denpasar. Flight eventually departed around 40 minutes late. My wife and I were seated in seats D and G, both with direct aisle access, much needed on an overnight flight. The meal service was disappointing, I had the tenderloin, which wasn’t! and the vegetables were poorly cooked, my wife had the chicken which she was also disappointed with. I have been using Malaysian Airlines for about 30 years and this was my first poor experience with the catering. For the first few hours of the flight over the Bay of Bengal, the flight was very turbulent and they were unable to serve coffees, etc. No fault of the Airline. Cabin crew service was however very good as usual. The toilets were also kept very clean and stocked throughout the flight. Flight arrival into LHR was further delayed due to air-traffic congestion over Turkey so we finally arrived around 40 minutes late. No queue at immigration at T4 and the bags delivered promptly. Overall a slightly underwhelming flight on Malaysia Airlines, hopefully the catering was a blip as the airline offers a good product and reasonable pricing into the SE Asia region.

✅ Trip Verified | The cabin crew on my recent Malaysia Airlines flight were exceptional. During boarding, the lead crew in red colour is standing at the gate to warmly welcome all passengers with a great smile, the crew demonstrated a level of hospitality that exceeded my expectations. 1>. The lead crew manager in particular stood out, helping the team with economy class drink service even after finishing their duties in business class. This showed impressive leadership and teamwork. During the meal service, the crew team carefully put ice in the cup. They remember my request. As the economy class toilet is full of passengers, the lead crew member guides me to use the business class toilet. The announcement is very clear with a warm feeling of hospitality in dual languages. I ordered a special non-vegetarian meal on my flight, and I was thoroughly impressed. The chicken dish with Malaysian sauce was delicious - I would rate the meal quality as 5-stars.The boarding process is smooth and well organized. The web-check in is easy to use. My flight is from Bangkok to Singapore via Kuala Lumpur. I can get two digital boarding passes from digital check-in without any system issues. The auto-checkin feature is available too. This aircraft does not have IFE as it is a 2 hours 20 mins short haul flight. However, all passengers can connect to MH studio by their own devices. There are many entertainment selections from movies, TVs. The only reason I don't rate five star is to compare with Singapore Airlines, Emirates, and those global premium carriers that provide IFE for all flights. However it is value for money for the level of entertainment I received. I would not hesitate to fly with Malaysia Airlines again and would highly recommend the airline to others.

✅ Trip Verified | I had an extremely disappointing experience with Malaysian Airlines during my flight on 7 December 2024. At around 2 AM, while boarding in Perth Airport, I was harassed by the ground staff simply for carrying a 3kg laptop bag in addition to my hand luggage, the staff insisted that I could not board with two items. I pointed out that several other passengers were carrying two items, yet I was the only one targeted. My friend, who had no hand luggage, kindly offered to take my laptop bag, but the staff refused this reasonable solution. To make matters worse, the supervisor of the Perth Airport ground handling team rudely harassed my friend, telling them to board immediately or risk missing the flight. She then gave me an ultimatum, demanding that I choose within three seconds which bag to take—or be denied boarding. I was forced to leave behind my Samsonite handbag. After filing a formal complaint, I was met with zero accountability from the airline. Instead of acknowledging their unprofessional behaviour and poor customer service, they dismissed my complaint, claiming they were simply following procedures. Not even a basic apology was offered.

✅ Trip Verified | Check in at Penang quick and easy and only small queue at security. Used the Plaza Premium Lounge, ok but nothing special. Flight boarded slightly late but the boarding process was well managed. Cabin was clean and included the latest short haul business class seat, comfortable and ample legroom for a short flight. Even on a 45 minute flight business class passengers get a hot meal, in this case chicken satays, which were very tasty. Flight landed on schedule and baggage already on the belt by the time we had walked from the gate. Good experience with Malaysia Airlines.

✅ Trip Verified | Check in at LHR T4 was quick and easy and minimal queue for security. Business Class passengers on Malaysia Airlines have access to the Qatar Airways lounge, which is excellent and we enjoyed a nice light breakfast before the flight. Malaysia use A350-900 for the flight to KL and my wife and I had chosen seats D and G meaning that both seats have aisle access. Malaysia Airlines cabin crew are some of the best in the industry and as always the service was very good. The meal service starts with signature satays, followed by smoked salmon, for the main course I tried the Malaccan-style seabass fillet, very tasty. An area where Malaysia Airlines could improve is in the in-flight entertainment, the choice of films is quite limited and well below the standard of airlines such as Emirates. Flight arrival into KL was 30 minutes ahead of schedule, which left quite a long transfer time for our connection to Penang. The Malaysia Airlines lounge in the domestic departures area is ok, but can get very busy. Our onward flight to Penang was on an B737-800, one of the upgraded aircraft with new business class seats and WiFi based entertainment system, which you use with your own device. We did not use this for such a short flight. We were impressed with the service on this 45 minute flight, which included a small hot meal. Arrival into Penang was on schedule and the bags were delivered promptly. Overall a great couple of flights with Malaysia Airlines.

✅ Trip Verified |   Kuala Lumpur to Kuching return on Feb 2025. Overall vey satisfied with the experience. An exceptional service by the friendly cabin crew. The airline offers an exceptional value for money. The economy class cabin very clean and features new seats and wi-fi entertainment using own device. The food is good for a domestic flight. In both sectors, boarding by groups and strictly follow. The ground staff is good but can be better. For one and half hour flight am not complaining.