✅ Verified Review
| Lusaka to Dar es Salaam via Lilongwe. The flights itself were pleasant. Flew with the all-female crew and all the staff was great, felt very safe on board, even during landing in heavy wind and rain in Dar. Food was good, too. We encountered technical problems in Lilongwe, the plane had an electronic failure and could not move on, after three hour of helplessly trying around and waiting for an engineer, it was later evening and the flight was cancelled. I understand this is an exceptional situation and a worst case scenario for every airline at this place and at this time of the day. But you have to keep in mind that Malawian is very small. They run only two different aircrafts and they were very apparently not prepared for such a situation. The crisis management was abysmal. The staff was unable to cope, they gave us a bottle of water after 90 minutes and told us they would give new information in 40 minutes. 120 minutes later they announced the flight was cancelled and they would try to set the connecting passengers on a list for the same flight for the next day. Wait, so it's at least one full day of waiting in Lilongwe? Yes, they said that. After that, the poor staff was trying to find rooms for the night for the around 50 passengers in Lilongwe. They failed. Many passengers had to sleep in dorms in very bad hotels, they told the next morning. Our hotel, however, did not accept the “voucher“, a handwritten note stating “Malawian Airlines will pay the bill until $ 85“. Guy at the reception said “They always say that, they never pay anything, this is Ethiopian Airlines“, so cash or no room. At least, they fixed the problem during the night and finally, already on the bus to the hotel, they told us we could fly in the early morning. And yes, they kept their word and we could continue our journey at 6 a.m. But whoever flies Malawian should know that this is a good and friendly airline - as long as nothing unexpected happens. In this case, you wish you had paid a little more, at least for a better situation management or information policy. So no, I would not fly them again.