Mahan Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 28 reviews
7/10
2 star Skytrax Rating
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9/10

Mahan Air customer review

(United Kingdom)

THR-MHD-THR. Excellent service on A300-600. Well-stocked lounge in Tehran and business class check-in done by Mahan Air. Onboard 60-inch seat pitch and offered drinks and hot/cold towels. Both ways there a choice of delicious meal. Also very cheap at only £110 return in business.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Mahan Air customer review

(Iran)

Mashhad to Bangkok vice versa clean A310-300 they are old airplanes with average age of 20 years. No entertainment one way but from Bangkok it had. Friendly cabin crew good cabin services and food.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Mahan Air customer review

(United Kingdom)

Birmingham - Bangkok via stopover in Tehran. Fairly basic service but courteous and attentive staff; check-in good both ways. No PTV entertainment in economy just one large screen showing various poor quality Iranian films and documentaries. Food questionable quality but plenty of non-alcoholic drinks. Most passengers appeared to be travelling either to Iran or onwards to India and similar; think we were the only Europeans going to Bangkok. Stopover in Tehran was fine -; staff helpful business lounge not bad at all. Women must wear headscarves though and cover bare arms/shoulders. Mahan provided garments gratis for this purpose.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Mahan Air customer review

(United Kingdom)

Tehran to Kerman. Iran domestic flight. Cant say I was looking forward to this flight as Iranian airlines have a chequered history. The check in was very fast despite the disorganised queuing arrangements. One female agent checked in the whole flight herself. The aircraft (A300) was very old and it showed. Very shabby inside. The 8am flight was full and the air con was not very efficient so everyone was overheating. Seat pitch standard for short haul economy. Safety announcements in English and Farsi on overhead monitors. Interestingly just before take off the video showed soothing images accompanied by what I presume was religious texts read by a comforting voice. It had a nice calming effect. Live camera in the nose gave us a captains view of take off and landing. Breakfast was ok - usual pastries juice and jam. Tea was very nice. 90 minute flight touched down on time. Most of my fellow travellers seemed to be business men but some families also. The mostly female cabin crew worked hard and were very pleasant even though their khaki green uniforms were not the most attractive. Overall I was glad when we landed. Safe and on time. Not an airline I would recommend but this was a basic domestic service and its an airline I had to use as its the only one on this route. The aircraft on the return journey was in far better condition.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Mahan Air customer review

(United Kingdom)

Teheran to Duesseldorf Economy class. 20 yr old A300-600. Check-in and smooth boarding on time. Nearly full mainly Iranians. Friendly attentive staff some with excellent most with not good English language skills. Food either beef or chicken Persian style was so-so. No alcoholic beverages. Light breakfast (tasteless egg-omelet rolls and canned fruit salad). Toilets dirty. Don’t expect too much budget carrier.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Mahan Air customer review

(United Kingdom)

DUS-IKA-BKK Economy class aged A310. DUS departure delayed by more than one hour. Attentive and polite cabin staff spoke limited English. Persian food (one main course one snack) of average quality; main course choice between beef or chicken. No alcoholic beverages. Forget the inflight entertainment. Toilets sometimes occupied by smokers. IKA airport has slightly improved during the last year but for an international airport facilities are still poor toilets are rotten. IKA to BKK Economy tired B747. Attentive and polite Cabin staff spoke limited English. Persian food (one main course one snack) of lower quality poor in-flight entertainment. Budget flight; you’ll get what your paid for. Tried to contact Mahan Office in Bangkok for reconfirmation of flight but any phone number given on Mahan Website or received from travel agents where unanswered.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Mahan Air customer review

(United Kingdom)

Birmingham to Amritsar. The flight was delayed taking off transit from Tehran also late taking off. The issue of boarding passes at Tehran took over three hours. Most passengers were in the plane waiting for the last of the transit passengers to get their boarding passes so were sitting in the plane for nearly 2 hours before take off. Food is okay no entertainment to pass the time. Friendly crew but the overall service must improve.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Mahan Air customer review

(Belgium)

Dusseldorf-Teheran-Bangkok return. Dusseldorf Check-in took less than 5 minutes including waiting in line. The flight between Dusseldorf and Teheran was on time flight attendants very polite and helpful. The food quality is medium as most airlines they seem to save money on food cost. The food quantity is still more than enough. The 3 hour transfer in Teheran is just long enough to stretch the legs and enjoy the voucher to buy some cake or sandwich in the coffee shop. Tax free shopping is limited so it is easier to resist the temptation to spend money - extra bonus is the free Wireless Internet in the terminal. Unfortunately the Iranian internet is censored but normal surfing and email works well. Teheran to Bangkok had about 3 hours delay. The majority of travellers were Iranians and they all stayed calm and nobody complained or started to ask question. The flight was a Boeing 747 and was fully packed. The food quality was the same as in the first leg not premium quality but the quantity is OK. Bangkok to Teheran. I was shocked when I arrived at the check-in at the airport. I have never seen such a long line waiting. Fortunately the passengers with final destination Dusseldorf had a separate check-in desk so had to wait less than 10 mins. The flight was good food as before staff friendly and helpful. A 3 hour stopover in Teheran.Teheran to Dusseldorf was on time food and crew at the same level as other flights. Mahan Air tickets are cheap I paid just 468 Euro for a roundtrip to Thailand and that is a bargain. As people say you get what you pay for and this is true for Mahan air. The planes are old there is almost no inflight entertainment but they try to do a lot with little money. The positive side is the friendly crew very calm and polite passengers a lot of food. When you are travelling on a budget and when you don't care the lack of fancy things than Mahan Air is the airline for you.
Seat TypeEconomy Class
Value For Money 12345
yes
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