Lynx Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 455 reviews
3/10
No Skytrax Rating
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1/10

"do not recommend"

(Canada)

Not Verified | Tight seats, no air flow, the cabin was sweating. Made the entire plane wait 15 min after landing because someone vaped in the bathroom, deal with them separately, don't make everyone wait. $140 charge for carry on, this airline is a joke, do not recommend.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very much disappointed"

(Canada)

Trip Verified | Take off time was 9 in morning crew said there is problem in engine and send us back to wait again. Boarding at 12:00 done, now time is 12:46 still in plane at Toronto airport no message from captain. They don't even offer a cup of coffee to passengers. First time in my life I saw this type of service from airline. I will never ever recommend to fly by Lynx Very much disappointed. Still waiting for takeoff
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Overall good experience"

(Canada)

Trip Verified | Family vacation Toronto to Orlando. Overall good experience. I will fly again. Flying Lynx (as well as other low cost carriers) is like riding the bus. Pay your fare, get on, expect zero service, get off. If you have that in mind, then Lynx is very good option. If you want service, snacks, reclining seats, video screens, charge port, book another airline. You get what you pay for. Everything is extra. Pay for your seat, pay for luggage. They really stick to the size of the personal luggage, so pack lite or just pay for carry-on, and have a stress free trip. It's still cheaper than major airlines. Although the actual check in process was about 30-45 mins, give yourself 2.5 hrs time. It took 45 minutes to check-in, due to 2 sets of people arguing that their personal item (clearly oversized) was personal and should not pay carry-on fee. Time spent was not the airlines fault, but peoples unrealistic expectations of a low cost carrier. Keep going Lynx. I'm tired of paying high prices with other carriers
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Orlando
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Lynx Air customer review

(Canada)

Trip Verified | Beware of Lynx Air: A Cautionary Tale of Incompetence and Frustration. Our recent experience with Lynx Air, from Toronto to Los Angeles, was nothing short of a nightmare. Our return flight was abruptly cancelled while waiting in the check-in line and rescheduled without proper notice, attributed to 'IT technical issues'. When we sought recourse through an APPR complaint, we were met with a shocking denial and a claim that the flight wasn't delayed—an alarming display of disorganization and misinformation. To add insult to injury, we received damaged luggage, and our subsequent complaint has been pending with no resolution from Lynx Air. This experience wasn't just poor customer service; it was a complete failure of their system. If low cost is your only criterion and you're willing to gamble with your travel plans and customer care, Lynx Air might be an option. For those seeking reliability and respect, look elsewhere.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLos Angeles to Toronto
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible experience"

(Canada)

Not Verified | Terrible experience. Arrived at destination 1:30 late both flight. YUL-LAS is way to long of a flight to be stuck in a such a plane. Usually, airlines will fly faster to make up for the delay and try to arrive at the schedule time. Not Lynx, they value saving gas over not arriving 1:30 hour late. Staff was very anal about the size of the carry on and was trying to force people to pay for a check bag on top of the fees they already paid for the carry-on. We got at destination so late they made us unload by the back into a bus.
AircraftBoeing 737 Max8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLa Vegas to Montreal
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

“I definitely recommend them”

(Canada)

Trip Verified | First time flying with them. We did our research beforehand.(my ticket was $34.07. I’m gonna research it!) no drinks or snacks…pay for carry on or checked luggage. Cheaper to pay for luggage before you get to the airport. I read hundreds of bad reviews. Why do people fly a no frills airline then complain about paying for a carry on bag? They tell you that before you book! They are strict about their bag sizing. You cannot bring a hockey bag and call it your personal item. They check! We paid $69 for our shared suitcase. Checked it at the airport fine, very friendly counter staff (and not just 1 or 2..there were 5-6 at least) boarding was easy..back of plane first, made perfect sense. All flight attendants were pleasant! Got to our seats..no TV or power plugs or internet. But they tell you that when you book, it shouldn’t be a surprise! Plane was nice and clean, normal amount of room, all was good. Halfway through flight..no drink or snack service. But once again they tell you that! I pulled out my own drink and snacks and all was good. Imagine needing to use the washroom with no drink carts in the way! Flight was good and on time. We fly every month using whichever airlines are the least expensive. I have my favourites and I’m thinking of adding Lynx to that list! People shouldn’t complain when they are made aware of everything before they book! All the negative reviews almost scared me off flying with them but I’m glad it didn’t! I definitely recommend them.
AircraftBoeing 737 max8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhoenix to Calgary
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"83$ for a single carry on bag"

(Canada)

Trip Verified | I finished web check-in 24 hours prior to my departure and haven't received my boarding pass in email. I paid 83$ for a single carry on bag which is ridiculously expensive. On the first place why do you guys keep tickets cheap if you don't want to make us aware for expensive rate for single baggage. And additionally they even charged 32$ to me for 2 seat booking and my friend was not charged a single $ just because he received a boarding pass in his email. Really very very unhappy with this. Worst airline service till date.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWinnipeg to Toronto
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never recommend this airline"

(Canada)

Trip Verified | Horrible staff. Our flight was originally at 6PM and delayed to 9:35PM after two delays. Our bags got measured at the departure gate and charged 101 CAD while that's never been the case before. Were met with the rudest staff ever and told solely "if your bags don't have a tag, we won't let you in". Staff refused to put on the tags for our bags and slammed the tablet at our face after we paid for the checked baggage. When we explained that we had never experienced this before, were simply told "well this is Lynx". But 101 CAD for a checked bag, almost the same amount I paid for my checked bag for my international flights, for a low cost airline. Would never recommend this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Lynx Air is a joke"

(Canada)

Not Verified |   Lynx Air is a joke. They pushed my flight back 24 hours, luckily it just added an extra day to my trip to Vegas so I was ok with it. When I got to the Airport in Vegas to come home, there's no lynx kiosk until a few hours before the flight so it's really confusing. Staff are seriously rude. Had to pay 58 bucks to carry my bag on, which is a bit ridiculous but that's the rule I guess. Flight was delayed an hour. Service was really poor from the ground staff, up in the air was fine. The flight was half empty, and they crammed people in the rows of three, while other rows were empty. At the departure gate. They make you line up to get a paper ticket, and then line up again to get on the flight. It was the weirdest thing. This is my third time flying with them, and to be honest none of the experiences were good. I get it's a budget airline, but every single flight is delayed by hours or even days.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Calgary
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a terrible experience"

(Canada)

Trip Verified |   My flight with Lynx from Vancouver to Calgary was delayed four times, with my arrival time ending up 20 hours delayed. Lynx must have become aware at some point on the initial day of travel that they would be unable to carry out the flight, and rather than cancelling the flight and rebooking passengers with another airline, or sending everyone home to come back the next day, they pushed back the flight time by increments of 2-4 hours until 11pm, then delayed again until 8am- meaning everyone left the airport for less than 7 hours. The morning flight was delayed AGAIN, and they had no staff at the check in counter to check anyone in- so we all got up at 6am to come to an airport where there were no staff from Lynx, an issue they surely knew about before 7:00 when the delay was issued. Overall a terrible experience and I will never fly with Lynx again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Calgary
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no