Lynx Air

Not Verified | The worst airline and customer service. If I can save people the hassle, waste of time and waste of money learn from my mistake and, do not book with Lynx or EDreams. I had a flight booked in November leaving from Vancouver airport to Montreal to attend a family emergency. I got to the airport and they laughed at me and said my flight wasn't that night and it got changed to 2 days later. I had never gotten an email about the change and now both companies are blaming each other. It’s now January and after many calls throughout the months I'm still waiting for my refund.

Not Verified | Horrible airline. Delays upon delays, unsanitary plane, terrible communication and rude staff. Would not reccomend to anyone. Never again, terrible.

✅ Trip Verified |  I’ve been at the airport since 5am the schedule was delayed 4x from 6:55am, 11:00am, 11:30 am then 12:20pm. When I arrive in the morning at 5am they gave a $10 voucher for breakfast then around 11:59am they announced that they are giving food voucher for the delay but when I lined up the staff said that I already had my voucher which was the breakfast, so no need to have for lunch. The service for Lynx air sucks. Never to ride again with this airline.

✅ Trip Verified | Lynx Air is the worst airline I’ve ever flown. The airline pushed my departure time twice. Took them forever to board their customers. And even after boarding, it took the pilot(s) forever to take off as the plane was going round the tarmarc for over an hour. The customer service was horrible. Having paid a huge amount for my flight from Calgary to Toronto and back, the airline still charged me a whopping sum of $168 (to and Fro) to have my small luggage tagged. I spoke to the manager at the counter, he said he would look into the charges but I haven't heard from Lynx since. I'm highly disappointed as the airline is all about just taking your money and not providing great customer experience.

✅ Trip Verified | The flight was on time and the service was BUT they have lost my luggage. Nobody at the airport to help because the flight has already flight back. I live in Montreal. 2 days after, Got a message to come pick up my luggage in Vancouver the day after, got a message to come pick up my luggage in Calgary and then they never found my luggage. I sent messages sometimes and i feel that they were not checking. Sometimes they were writing me: have you found your luggage? Sorry you should tell me. As an organized person, i sent all my receipts the week after the lost in September. They approved my purchases also in September. But after 4 months i still have not received any payment. I write every 2 weeks and they tell me i am sorry. I pay interest every month on my credit card for the stuff i needed to buy.

Not Verified | This review is about an upcoming flight. I booked a flight and made other reservations for my trip. Lynx emailed and said flight was changed and I rebooked, and updated my other reservations (had to pay penalty). Then, Lynx emailed again and changed the flight time. I accepted. Then, Lynx cancelled the flight again, and I had to cancel everything and my other reservations (hotel, etc.) and lost more money. This airline is extremely unreliable and should be avoided at all cost. Nothing is cheap for no reason. Lesson learnt!

✅ Trip Verified | Flight was delayed from 9:15pm to 10pm to 11pm to 11:45pm but didn’t leave until 12:15AM, the boarding pass said they were boarding 12:15AM but the flight gate was closed 11:30PM. We got to Calgary 3:05AM which was around 5 hrs, waited for my luggage till 4AM because Calgary was short staffed, if it can’t get any worse they left my checked bag in Montreal and told me to call customer service that opens at 8AM. When I did they say they will try to get me my bag within 48 hrs, I’m still waiting on a call back, last time flying with them just ridiculous.

Not Verified | NEVER AGAIN! I arrived at the St Johns Nfld airport to find out that my Lynx flight had been cancelled and rescheduled for three days later. They ‘claimed’ that I had been informed 14 days prior of the cancellation and was not eligible for compensation. Not true…no email was ever sent. You’ve been warned!

✅ Trip Verified | This is the worst airline I have ever flown. Prior to my flight they cancelled my original flight twice prompting me to have to make alternate arrangements for accommodation. Then on the day of departure the flight was delayed twice last minute for no apparent reason, departing 3.5 hours late. Finally on the returning flight there is a delay but they are not announcing anything and refusing to answer any questions. It’s been 3 hours since the original departure and they “have no idea” if the flight is delayed further or if will be canceled. The worst airline. Never again.

Not Verified | Lynx Air has clean, comfortable and safe aircraft. Our rides to and from destinations have been enjoyable. However, booking our flights in July of 2023, Lynx had failed to notify us of flight changes leaving us stranded in and around an airport for 9 hours. Then once the check in stations had opened we were greeted by another problem with their service. When we booked our flight we had to pay 300 dollars (CAD) for our luggage, (we had receipts to prove we had purchased checked luggage), Lynx had claimed that we didn’t pay for our luggage with the receipts in our hands and having flown to our destination previously, we were shocked and confused. Ultimately, having to pay another 300$ USD (we are canadian). Then later that evening once we had boarded the plane we had sat on the tarmac for an hour, pushing our shuttles and hotel booking back an extra hour, causing us more stress. Unfortunately, we will never fly Lynx again and would not recommend unless you are wanting to experience deals and un resourceful staff.