Lynx Air

✅ Trip Verified | If you are prepared for a guaranteed late departure, use this airline. My flight was delayed for three (3) hours when going from Toronto to Calgary and one hour delayed when coming back from Calgary to Toronto—no valid reasons for the delay. No updates and no information. Terrible customer service. There is no one you can talk to. You can call their customer support, but either the number will be busy or no one will pick up the phone. The most horrible flight I ever flew with. I wish I could give zero rating.

✅ Trip Verified | You are guaranteed to have a terrible flight. I should have listened to the reviews that I had read, I booked the flight as the time worked out perfectly for me, I was willing to pay more with other airlines for my peace of mind. But I went with Lynx due to my time being more valuable to me...big mistake. I booked even being concerned that they would lose my luggage due to reading reviews. I bought an air tag to track it and thought I would be fully prepared. I was wrong. I was solo travelling in Canada as a young woman, and expecting to get my flight at 11.10 to arrive in Toronto for around 4pm giving me an evening exploring on my trip. However this flight was delayed to a new time of 3.00 given the reason of staffing issues (meaning I would be entitled to compensation as per their website and the regulations of a 3-4 hour delay) then it was delayed to 8.50pm this meant I would miss check in where I was staying and would be stranded at 4am in Toronto because of Lynx as a solo traveller this was terrifying. I could not once get a hold of Lynx, no help was given at all. The flight departed at 10pm in the end and I missed my whole day in Toronto arriving at 5.32am. As the rest of these delays were “safety issues” I was told online I could not be compensated...despite paying for a hotel night I never got to stay in and having a disgusting 11 hour delay. I tried to call Lynx on the day and couldn’t get through, left in the queue for 30 mins each time before it cut me off. And I did not want to spend the rest of my trip calling them, and am now unable to call them now I am back in the UK due to international call fees (especially as I’m sure I’d be left in the queue and I’d be paying for silence) The rest of the passengers being Canadian citizens managed to contact Lynx and were advised of a $500 compensation.. whilst I received nothing. Lynx are absolutely disgusting and deliberately denying my compensation due as I am not a Canadian citizen and so they are aware I cannot call, and only send emails. I would advise against this discriminatory service at all costs! Never ever again!

Not Verified | Don't get enticed by lower prices, they surcharge for everything. And you have to account for your valuable time. Nothing but delays and misinformation or no information. I tried to get info about why we were delayed for hours and the airlines person said he didn't have to say anything other than the plane is delayed. I referred him to the APPR and he claimed to never have heard of it? Wow. And when I pulled it up to show him he went back to talk to someone and then came back and said call customer service. Or course you can't get through to them. They treat you like cattle. If you can avoid airline travel do so, but if you must fly avoid Lynx.

✅ Trip Verified | Terrible service from Lynx Air. Flight was delayed 3 times due to different reasons each time, then cancelled on the 4th Delay announcement. Replacement flight wasn't for another 13hrs, no support or assistance was given to impacted customers either. They are now trying to make an excuse that the flight was cancelled due to Maintenance for Safety, despite it being delayed due to 3 different types of reasons beforehand, this is all a ploy to just cover themselves so they don't have to pay out compensation to the affected customers. I was a first time flyer with Lynx, I didn't even make it to the Tarmac, I will not be flying with them again and I advise others to avoid them like the plague due to their terrible services both Online and Physical.

Not Verified | Lynx Air, congratulations on providing us with an unforgettable experience – and by unforgettable, I mean a complete disaster. Canceling our flight and leaving us stranded in Las Vegas for two days was just the beginning of their impressive show of incompetence. Bonus points for not batting an eye at the hotel expenses we incurred during the ordeal.

Not Verified | 1) My "direct" included a surprise stopover in Toronto, adding another 90 minutes on the plane (which we were not allowed to leave while on the ground). 2) Customer service is non-existent, gave up waiting on hold after 2 hours. Seriously, any company that doesn't offer a call back option these days is doing so intentionally which shows how much they value their customers.

Not Verified | The worst airline in my life. They sell tickets even when the flight is fully booked. They are scams. I could not fly on the 31st of July 2023 from Hamilton to Calgary because the airline claimed the flight was fully booked and they never refunded my money.

Not Verified | They will charge you for a back pack 111 dollars, same to your carry on bag another 111 dollars. When you arrive at the airport your flight may be delayed for couple of hours. What a bad airline. People who are working for this Air Line I feel bad for them. People should think before they fly with Lynx Airline.

✅ Trip Verified | This airline is comparable to Spirit airlines, absolutely garbage! Starting with check-in, it’s $100 for carry on, they’ll separate you from your family with seat assignments and blame it on the system generator. Flight was delayed. Then once on the plane, the captain announces further delayed due to the engine not working appropriately but “will get us off the ground shortly because we have a backup engine and once that’s all situated we can kick back in the good engine.” We’re also surrounded by other families who have had flight cancellations with this airline for a few days and apparently they’ll only reimburse you $200 a day for accommodations and food. Also when you’re waiting for take off in the flight, they turn off all ACs. So if you’re planning to fly with this airline just make sure you bring your own fan.

Not Verified | I am LIVID. Me and my party of five, all purchased a carryon and a personal item. We arrive at Toronto Pearson Airport and as we’re trying to get our boarding passes, their printer stops working? Which is minor, but we were already late for our flight. We check our luggage and are going through boarding when their scanners stopped working. Really getting annoyed at this point, but not all travels are perfect. We finally board the flight and take off. The flight was fine, until we landed at 1:30 ish. By 6:45, no sign of 3 (mine, my mothers, and my aunts) suitcases. If it were for my mom constantly asking people what’s going on, we’d probably still be there waiting for our suitcases. Finally after 5-6 hours of waiting, the customs manager finally tell us that our suitcases are either stuck in the system, or still in Toronto. We had to leave for a cruise the next day, and three of us had nothing but our small backpacks and carry on items. I was looking forward to a relaxing vacation, but I get told “we have no damn clue on where your things are, and we don’t really care, we’ll throw some money at it and hope it goes away!” Don’t fly with these guys! Horrible quality!