Lynx Air

✅ Trip Verified | The plane was delayed for 3 hours, they didn’t give us food or water! rescheduled 3 times the flight! Never will I fly again. I am so angry

Not Verified | Absolutely useless in the customer service area. Tried to plan how I can be accommodated with my disability two weeks prior to my flight. I was told that they could accommodate my needs in terms of a free seat selection but never told how to go about arranging it. Three emails later, still no direction. Now I am stuck with a middle seat with a broken leg. Never again will I fly with this company. So frustrating.

✅ Trip Verified | The flight was fine but the cost additions made this “low cost” airline more expensive than major airlines. It looks attractive upfront but don’t be fooled.

Not Verified | Booked with Lynx Air on the new Los Angeles to Calgary route. Everything went smoothly and efficiently. Will be using lynx and this route a lot in the future.

✅ Trip Verified | "Only pay for what you want", "No hidden fees"....directly from the Lynx website. When booking I mistakenly selected carry-on baggage and paid the extra $40 with the purchase of the ticket. I realized I needed to have selected checked bags for $100 but there was no way to cancel or adjust online. I called customer care (which they charge you $20 every time you call) and they said all baggage fees are non-refundable. I explained I was not taking a carry-on, only a checked bag and the agent said "that's ok, you can leave your carry-on at home" but still pay for it...not sure how that makes any sense. Trying to be solution focused I thought it was reasonable to ask for a $40 voucher so that I could apply that to the $200 I would end up paying for a checked bag both ways. They said they were unable to do this. I honestly feel so bad for these customer service agents because their company does not give them any ability to resolve problems. So much for "only pay for what you want", looks like I'm paying $40 extra (on top of the $200!) for bags I'm not even bringing. I'm already so disappointed in my experience and I haven't even left yet.

✅ Trip Verified | Horrible experience with Lynx Air. I have flown with other discount airlines in the past, and dealt with minor delays, and am not a picky person when it comes to flights; if I get where I am going within a few hours the day I booked, I am a happy camper. And so, plethora of bad reviews and all, I thought I would give Lynx a chance for a trip from Vancouver to Calgary to visit family, as our dates/times were somewhat flexible, and I thought "how bad could it be"? My husband, 5 year old, and myself arrived with 2 hours to spare until boarding; and it was a good thing we did. I was flying with no photo ID, which is a bit inconvenient but which I have done plenty of times in the past, and am always careful to bring more ID examples than needed, and have never had an issue with any other airline. Nevertheless, I double checked our booking receipt and Lynx website, and under "Valid ID requirements" was relieved to see a link to the federal domestic flight identification requirements; literally a direct link to the Canada govt website. I have flown with North Air, Flair, Swoop, West Jet, and Air Canada with the same documents I brought with me this time. I expected the same experience I had with other airlines; a quick call to verify the documents, and then no issue. The "quick call" to verify my identification documents turned into a 30 minute wait. When someone finally called back, they shared that they would accept the 4 documents I brought (all examples of official and stamped provincial and federal documents, that all included my full name and date of birth) as one document. I asked how that was possible, as they were all completely different documents, and actually more identification needed than required by the Federal government for domestic air travel. She shrugged and (apologetically, I will admit) said "Lynx has different ID requirements, there is nothing I can do, but you could call customer service yourself". After another 30 minutes on hold, my son and 5 year old were at risk of missing the flight all together, and so i told them to go ahead, I would figure it out. I spend the next 20 minutes securing another form federal identification, to see if I could get on the flight with that in combination with the other documents. I went back to check in to see, and a different front desk person shared that Lynx had cancelled my flight due to the previous "ID issue", and that it was not reversible. No refund, not even for the checked back I paid an additional $70.00 for, nothing. You would think the story might end here. I went over to Westjet and booked and boarded a flight with no issue whatsoever, and they were flabbergasted that I had been denied boarding with the ID I had. I texted my husband the good(ish) news, I would be arriving in Calgary only 30 minutes after them, to hear back from him that the Lynx flight was now delayed, and he wasn't sure when they would be boarding. I joked that I might end up in Calgary before them, turned out it was not a joke! Lynx boarded all passengers onto the plane, and then further delayed the flight, keeping all passengers on board for just over 4.5 hours, with no food, no explanation, and a dixie cup of water about 3.5 hours in to the delay. I happily arrived in Calgary nearly 4 hours before them and waited at the airport. We cancelled our return flights. Do not fly with Lynx.

Not Verified | This was my first time flying Lynx air. I paid 300$ for my bags (fine it’s a low cost airline) but After having a heck of a time trying to navigate the website for check-in. Which I had no luck. when I checked my bag, the lady at the kiosk had NO idea what was going on, calling her manager, claiming over the belt to the other lady to ask her something and then back again. I watched her place the tag on my bag and off it went. After boarding, she came on to check to see if one of our children were on the flight which I thought was odd. During our flight from Vancouver to Toronto, my husbands knee got rammed multiple times, elbowed in the head all by the flight attendants. Got to Toronto, after waiting over an hour for the bags to come out, everyone finally got their bags (one lady’s bags were on a different carousel) mine did not come out. I called and they opened a ticket . This was a week ago- with no updates from the airline for my lost/delayed bag. I got a call from Toronto Airport saying my bag was there for pickup. I had to go to Pearson, pick it up. Lynx never offered to reimburse my bag fee, deliver my bag. Not to mention, I have heard nothing from them in regards to my bag. Thought I have it now, and thankfully all the contents of it- no word. I would not recommend Lynx unless you’re just travelling with a purse. Even that would be risky.

Not Verified |  Bad experience with customer service. First they canceled my original flight and give me an option to choose different data that ruined my schedule, then I canceled the trip with them. No money back at all. I know it is cheap but is not worth to have headache in vacation. I don't recommend Lynx at all it is a scam company.

✅ Trip Verified |  Trying Lynx for 2nd time was not impressed with staff on flight. I realize hopefully 1/2 decent service on flight even with just water on flights. We paid extra for 2nd row seating and after noticing front row empty as my wife booked and paid for 2nd row, I inquired with staff just after take off that seeing front row not booked and was empty, if possible for two of us to move to front row with following reason. I have medical issues with my hip and recently with my shoulder injury is very painful and stretching it for the period on flight helps incredibly as previously paid for row one wth extra room. My wife saw only row two was avail online so booked it and once saw row one was not booked after we took off, I inquired with one of the staff members if we could move there after take off. All I got for an answer is No but you can move to middle or rear as few empty seats there. Tried inquiring why as we paid price for front or 2nd row to which I got no reason. Not impressed and just wanted to pass on for a real explanation if possible.

✅ Trip Verified | Terrible customer service, staff was using threatening language and tone with things that could’ve been said in a simple kind way. I would rate this a 0/10 experience.