Lynx Air

Not Verified | Excellent service for a new airline! My husband and I didn’t realize that we were not able to get off the plane at Toronto so didn’t bring any real food. The cabin crew over heard and made sure we were watered and fed! We were able to walk around the plane before the new passengers boarded. The cabin crew were extremely professional and friendly. We will be flying Lynx again!

✅ Trip Verified | I came from Toronto to Vancouver and I have had a oversized bag and also I paid $200 roughly for it. They didn’t give me receipt and they told me we will email you and they didn’t do that so my bag is lost and when I arrived to Vancouver I didn’t get it and reported in oversized luggage station and the person told me you will get your bag next day or next two days for sure. Right now after 4 days nobody care about it and doesn’t answer me clearly I don’t know what should I do (I have had expensive things in my bag). I had suggestion this flight to all my friends and my family before and I regret. Don’t get this flight please.

✅ Trip Verified | The worst. Tried to cancel after 28 of booking ticket and they do not issue refunds. They give you a voucher. I can't use the voucher as they don't fly to where I live. Horrible customer service.

Not Verified | I travelled 2nd august 2022 from Toronto to Vancouver they left our luggage behind in Toronto airport. I was flying back to Toronto on 16th august and told them to deliver my luggage to Toronto. Its been more then month, no update, their customer service is really bad - tried to call them every 2nd day they have no information about anything. Really disappointing and horrible experience.

✅ Trip Verified | Vancouver to Toronto. They are marketing lower price and then they are charging you 100$ extra for carry on bag for the round trip. So in the end, it is the same with other bigger airplane companies. Customer service is very bad.

✅ Trip Verified | Brilliant, no issues at all. After reading reviews I was a little nervous but I can honestly say after flying out with another airline a few days before and taking this carrier back - they were hands down better than the national carrier. Check in desks opened a little over 3 hours before, 3 desks and signage so easy to find. Couldn't use the electronic monitors but that's OK because we'd already checked in online. Very nice staff, checked in our 1 bag and off it went. In bound plane was a few mins late but boarding started 10 mins early. Pushed off early. Good flight times, very happy friendly cabin crew. No in-flight entertainment or food avaliable for purchase but we knew this so didn't care. They even made an announcement warning you prior to boarding to give you time to purchase. *they did offer bottled water twice on the flight. We had a spare seat on our row and there were loads of seats empty and people moved around to be comfortable. Arrived slightly early in Vancouver. Disembarked easily, probably due to less annoyingly sized cabin bags and people sneaking on more than they're allowed. Bag took 10mins to come on carousel. Easy as. Would fly with them again! Very happy.

Not Verified | Described as a discount airline, but it costs $62 to check a small bag and $33 for a carry on, one way. So Calgary to Vancouver return costs $200 just for the small bags. Flights were changed many times, by over 24 hours and even last minute. This required staying at a hotel and extra night and since my hotel was full, staying at multiple hotels. There is no compensation for these changes or even a perk like "free bag". It's a roll of the dice to fly with this airline that only calls itself discount because it has some cheap flights at times. At the end of the day, Canada does not have any cheap airlines and the service at all of them is quite poor. Air staff were rude. After having my ticket checked at the gate (where you get on the plane), I packed it away. On the plane, I was asked by a staff member where I was sitting. I told them the seat number and she said she didn't believe me and wouldn't let me sit unless I could prove I had a ticket m. As if I somehow snuck onto the plane. She sighed and got angry that I put it away instead of keeping it in my hand.it was obvious she was in a bad mood and was looking for an excuse to flex. Only on Lynx do you get randomly checked for a ticket while on the plane. It felt more spacious than other flights I had been on.

✅ Trip Verified | Straight up pathetic. Flight was delayed Hours before I even got to the airport. Then when I arrived at the “new time” (over 3 hours later then scheduled) I could not get a boarding pass as the booths were all closed. The customer service phone number was closed, and the online check in was blanked out. I’m going to miss the wedding I was going to attend, wasted my day getting to the airport, and $60 in Uber trips. What a joke of a company.

Not Verified | Horrible airline, flown them 3 times. First time my flight was cancelled and the nearest alternative flight was in 5 days. The next time my flight was delayed 5 times each delay 30 min - 1 hr. And the last time it was delayed twice but could be more as I am waiting right now and they never even notified the passengers of the delay. Terrible airline deserves to be shut down. Plane was also dirty with garbage in the seats 2/3 times I flew.

✅ Trip Verified | I flew Calgary/Halifax return with a touchdown in Hamilton. The crew was great. I thought the seats were comfortable with lots of legroom. I was prepared for the lack of food/drink and entertainment by bringing by own on board. I will definitely travel Lynx Air again. My only negative would be that it would have been nice to be offered water more often.