Lynx Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 455 reviews
3/10
No Skytrax Rating
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1/10

"doesn't want to give a refund"

(Canada)

Trip Verified | I booked a roundtrip flight from Toronto to Calgary without checked bag or carry on. A personal item is allowed to be brough if it fits the front seat in the plane. The way to Calgary was fine, the way back was not. The supervisor at the counter wanted to charge me $150 for my personal bag that is a school bag with a laptop and couple of shirts that fit perfectly in the 'personal item' box near the counter. $150 is double than what I paid for the flight ticket itself. Somebody need to sue this airline for that as many people in the lineup were upset as you can't fit anything in this box, and my bag actually fit well there. After agreeing to pay the extra $150 so I won't miss the flight in a hope to get refund later on when I dispute this charge and complain to the airline, the supervisor decided to deny me from the flight and called the police (for taking pictures in public airport?) and I lost thousands of dollars in booking another airline to go back home, hotel fee, taxi, loss of work etc. There is nobody to talk to, customer service of Lynx doesn't function, they don't have any authority other then giving $50 discount for next booking a flight with Lynx. The supervisor didn't want to give her name or id number (even though she carried an id). This is a scam, many people on the line were upset as their bags didn't fit the personal item box which is extremely small, I fly many flights and always carry this bag with no issues. The crew was rude to me and discriminating me. This is unreal. The airline doesn't want to give a refund even. Worst airline ever
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very poor customer service"

(Canada)

Trip Verified | Flight was supposed to be at 7.30am, then pushed to 11.30am then pushed to 14.30pm then pushed to 17.30pm then cancelled. I did not get any compensation or money back from this airline which is very poor customer service. I will never as well as my family and friends fly with this airline again and recommend not to go with this poor and un-reliable airline.
AircraftB747
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Calgary
Date FlownJuly 2023
Ground Service 12345
Value For Money 12345
no
10/10

"Great for short distance flights"

(Canada)

Trip Verified |  Good airline, no delays. If you have the correct expectations, every service provider can actually be great! This is no different with Lynx. Our flights were on time, staff was courteous and smiling and as you likely already know prices are very competitive. We flew to Las Vegas for our 10-year wedding anniversary and have absolutely no complaints! This was our first time flying Lynx. I have to say we were a little bit skeptical about their baggage policy, but they are great at communicating their limitations/expectations up front and provided all the baggage measurements and prices in a detailed email 72 hours prior to departure. IMPORTANT: Do read and understand the email they send you... "Subject: Important information about your upcoming flight." If you follow the instructions, everything will be a breeze! Also, make sure you pay your baggage fees online, because they are more expensive at the counter. Do your research, pack accordingly and be prepared. If you do not want to pay for seat assignments or check-in online, leave them unselected and have the agent randomly assign you a seat at the check-in counter. No food or drink for purchase in flight (they do bring you water); there are no screens or in flight entertainment and also no plugins to charge your device(s); seats do not recline. Great for short distance flights! We are already planning our next trip and just found our new favourite airline.
AircraftBoeing 737 Max 8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCalgary to Las Vegas
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"discount airline good until you need help"

(Canada)

Trip Verified | Horrible! Their site is useless so I had to call customer service. Twice. The first time I waited for 1.5 hours to speak to someone who could not help me. They seated my daughter and I far apart and when I called to get us seated together--23 hours before the flight when I was checking in--they could not change any seats, even if I paid additional to seat us together. As is typical, a discount airline sounds good until you need help. I should add that in the end, for just bags and fight, no seat selection, I paid over $500 to fly Vancouver to Toronto--which is no deal.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Toronto
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the whole baggage fees are a scam"

(United States)

Trip Verified | Baggage practices bordering on illegal, non-existent service, dirty planes, poor gate-to-gate performance. The airline attendants at the gate promised me that they would upgrade my bags, but that the upgrade would be the full price and I would later get a partial refund from the customer service. Surprise, the whole baggage fees are a scam, and customer service will adamantly deny that you upgraded one bag, and will insist you've bought multiple, because their records show you brought multiple bags, and you have no way of denying their records.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Los Angeles
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no service, no courtesy, no food, no water"

(Canada)

Trip Verified | Lynx is an airline where they really do nothing except for A to B. There is no service, no courtesy, no food, no water, no ventilation (fans) and no sleep. For example, on. A red eye flight, they departed an hour late, and kept light on most of the night. For people looking to be tortured, it's a great flight.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"charged 94 dollars for my bag"

(Canada)

Trip Verified | Totally a rip off, they even charged for the backpack. I was charged 94 dollars for my bag. They told me that you cannot fly if you don't pay. They make excuses if you dont pay. very bad service ..
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Toronto
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"a great experience"

(Canada)

Not Verified | I flew from Calgary to Fredericton on September 13 and returned September 20. It was a great experience, staff were so friendly and it was obvious they loved their job. The aircraft was comfortable and immaculately cleaned. The price was very reasonable. My next trip planned is Calgary to LAX return in November and I will definitely pick Lynx.
AircraftBoeing 747-400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCalgary to Fredericton
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"it means that the agent lied to me"

(United States)

Trip Verified | Lynx Air is the worst flight I have ever seen during my flights. The flight crews were the most unprofessional and the most impolite crews I have ever seen. Lynx inflight crew damaged my luggage when she was trying to open further space for other luggage. As soon as the flight landed in LA (LAX), I showed the damaged luggage to the Lynx crew agent in LAX airport and she said that she filled a form on my behalf on her iPad and said to me that someone from Lynx will contact me in 5 business days. Nobody has never contacted me from Lynx in the next 5 business days. Not only Lynx is using 7 days delay as an excuse to avoid of paying the damaged luggage, but also it means that the agent lied to me, and she has not filled any form on my behalf.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Calgary
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"I would absolutely fly with Lynx again"

(Canada)

Trip Verified | I’ve never flown with Lynx before, not that I would consider myself a frequent flyer but I didn’t know what to expect. I was returning from a trip to Halifax with my Mother and Best Friend. The ticket prices were very reasonable. You do have to pay extra for luggage and to choose your seat. Fair enough, we choose to pay to pick our seats and for one checked bag and one carry on to share between the 3 of us. Once all the extra costs were calculated the tickets were still a good deal. We couldn’t fly out of Halifax on Saturday September 16th because of hurricane Lee. I expected our flight would be cancelled and we would be left to figure things out for ourselves. I was pleasantly surprised that Lynx delayed our flight and pushed it back to the exact same time on Sunday. We still had our chosen seats. The people who checked us in were pleasant and made the process easy. The flight crew were excellent, they were charming and helpful. I’m a bigger person and I found the seats to be comfortable and reasonably spacious. We were even offered complementary water mid flight. After going in with zero expectations, I would absolutely fly with Lynx again. I think they are an excellent option for people looking to fly at a fair price if you are willing to forgo all the fancy upgrades.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHalifax to Toronto
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes