Lynx Air

✅ Trip Verified |   Avoid flying with Lynx if you are looking for a reliable low-cost flight. Special bags purchased to fit on their “personal ítem” space were denied, so I needed to pay extra. A compact reflex camera hanging on my neck was considered an extra item as well, while handbags were not. It would be great to have known this in advance because in that case I would have bought any other rightly priced ticket from a different airline. The difference is not worth it. I hope they can learn to do it better in the future.

✅ Trip Verified | They cost me over $700 because of unannounced delays, changes, and cancellations in my only attempt to travel with them. Not only was my flight delayed 6 times, over 3 days, without ever letting anyone know, but they also then cancelled the flight with no notice. They provided no assistance with stays, food, travel, other travel accomodations, or literally anything. They hung up every single customer support call anyone with a ticket started. And had no staff on the airport for 3 straight days. I paid over $700 out of pocket to feed and shelter myself, as well as travel to and from the airport because of the unexpected delays. The airline, after 3 weeks of silence, say that they are unable to refund anything because the cancellation was due to unscheduled maintenance, this is all the communication I have received from them.

Not Verified | My family had a medical emergency just as our Lynx flight was about to leave the gate and we had to deplane. When we were able to resume our trip the Customer Service agents were caring and efficient and got us on a flight the same day I contacted them.

✅ Trip Verified | Zero transparency. Original booking was October 3 in the afternoon. They initially rebooked my flight as they had cancelled it due to flight crew issues. New flight they offered was October 2 in the afternoon. They confirmed with me and I agreed. I suddenly get a check-in email saying I need to get ready for my morning flight on October 2. They had switched my flight 9 hours earlier than what I agreed to and did not notify me at all. I had to speak to multiple agents (one of which suggested I can rebook my flight for $600) and finally got one to rebook my flight at their expense to October 4 early morning. It is October 4 and departure time has already passed. I had to approach the desk to ask what was going on, and they said the flight would be delayed an hour as they were looking for a back-up pilot. It’s been 40 minutes since we were supposed to be in the air and they JUST announced the delay with the new departure time in the next 15 minutes. I am incredibly disappointed with Lynx service and the lack of transparency to their clients. I will not be flying with Lynx again after today.

Not Verified | I tried Lynx Air for the first time Sept 28th to fly from Vancouver to Montreal. I have absolutely no complaint about this airline as the cost of my ticket was incredibly well priced even once I paid for my seat. I did not require to pay for a suitcase or a carry-on as I travelled really light for this trip. It seems that a lot of the passenger were complaining not being aware of all the extra charges which is very clearly explained on the website when booking a ticket. There would have been no delay leaving except for the fact that all those passengers having to pay their extra fees were causing a delay to board the plane which was a real nonsense for the crew at the boarding gate. People need to pay attention to the details before they blame the staff for their own errors. My return flight was great! No delay.

Not Verified | Lynx Air became very greedy on expensive luggage fees. Lynx airline used to be kind forgiving about carry-on baggage fees, back in April 2023 and before. But recently in September 2023, they become ultra-stingy and try to charge as much fee as possible on the luggage fees. My family got charge $90 CAD (including tax) per "oversized" luggage per person per one-way flight, totalling about $450 CAD in extra carry-on luggage fees on top of the $300 base fare (for 3 people) for roundtrip flights between Toronto and Halifax. My family will likely never fly with Lynx airline ever again. It seems Lynx airline being bought out by the Big corporation Air Canada has made them extra greedy in charging fees, not worth flying with them anymore. Other than that, Lynx is your typical budget airline, with only free water offered once during each 3-hour flight, there are no included onboard entertainment nor wifi nor snacks nor flavored drinks.

Not Verified | Just reviewing this airline because they canceled the flight 5 hours before it was supposed to take off and rebooked me for 6 days later just due to manpower. Then I tried to contact them and figure out how I would get home and there was nobody to even talk to. Within 3 days. I was finally able to get a hold of them to cancel my flight that they had booked 6 days later. Then I asked for reimbursement and they gave me $125 even though my flight that I had to book to get back for work was just under $500. They told me that because I canceled my flight 3 days later and didn't wait for my 6-day flight that I was only entitled to 125. There was zero attempt on their behalf to call me and let me know what my options were. I reached out to them since and pretty much they've just told me sorry but not sorry. I'm never flying with them again and I will not stop it anything to spread bad news about them. I had one other flight booked in the future and one of the legs of the flight had already been canceled by them and rebooked for four more days later. I've never actually flown with this company but had two trips booked. Absolutely ridiculous.

Not Verified | The baggage charges are outrageous. My ticket price was affordable at 100 but upon checking in they told me I had to check my carry on bag which was a standard carry on suitcase. At first was told it was going to be 80-100. I was then told it was going to be 140 because we were further back in the line of people checking in for the flight. Cost more to check a carry on bag than for the flight it self. Major cash grab scam. Will never use this airline again the ticket prices sound good but you end up paying double or more

✅ Trip Verified | Terrible airline, slow offboarding and onboarding, crews are clueless. Offboarded a flight due to a failed beacon lights and got delayed for 14 hours. Airline played the game and waited until 3AM in the morning to check in hotels, needs to check in 8am in the morning for the recovery flight. They are slow solving issues, extreme chaos and clueless team.

✅ Trip Verified | It was a surprise when I realize the size for personal Items was different to what is standard worldwide. I was flying with my wife, mother in law and 2 kids, and the experience at the airport was a surprise. It was like it was a bad joke in a hidden camera. The counter attendant was pushing for charging us at least one bag even when all of us had standard size back packs. That beginning of our vacations was really stressful. Then the flight was delayed in one hr.