Lynx Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 455 reviews
3/10
No Skytrax Rating
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1/10

"an atrocious airline"

(Canada)

Not Verified | Lynx is an atrocious airline. The flight I was supposed to get on was delayed 5 times for a total of about 11 hours. Some people lost entire vacation days because of their terrible planning. In the end, I think they gave each of us 10 bucks for airport for so we didn't perish. Do not recommend!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Kelowna
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Great for the price"

(Canada)

Trip Verified | Great for the price. Boarding was quick with a full plane, on time, arrived early. Basic features, no electric outlet, no foot bar, very narrow seats, regular leg room. No food service and just warm water offered. They don’t fuss with baggage sizes to an inch like others do.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Las Vegas
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the most terrible experience"

(Canada)

Not Verified | I have the most terrible experience with them. My flight not only was delayed but they canceled it. I had to buy a last minute flight which cost me around 800 dollars. Their lack of customer service and contingency plans when things get complicated cost me more than paying a more expensive flight since the beginning. I'm not travelling with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
9/10

"looking forward to being frequent fliers"

(Canada)

Trip Verified | This was our first return trip on Lynx Air and it just was unbelievable. We knew that it was a no frill airline so did not expect much but were pleasantly surprised. The check in at Toronto in September was smooth and the flight though took off 40 minutes late was very comfortable. Though landing at Bradley West terminal and then to take a coach to Terminal 1 was a bit unusual. On our return trip it was just flawless! The check-in was smooth and though the flight had more people than our previous flight it took off right on time. The seats were comfortable and the limited service was excellent. The plane looked and felt new and fresh with the cabin staff friendly and smiling. The flight has no frills and that is what one can expect considering how very reasonable the fares are. In fact they are the cheapest! We sure are looking forward to being frequent fliers on this airline if they maintain the service and the pricing.
AircraftBoeing 737 MAX 8 (twin-jet) (B38M)
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Toronto
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Not flying this airline again"

(Canada)

Trip Verified | A group of us were scheduled to depart from Calgary to Las Vegas at 8:10am. We boarded the plane and everything seemed great - we even got out to the tarmac but then stopped short of the runway and turned around. The pilot came on to say they had a malfunctioning de-icer and had to get it checked out by maintenance at the gate. At the gate we remained on the plan for about a half hour when the pilot then explained they would either be fixing it or replacing it and that we'd have to get off the plane - but it shouldn't take more than an hour. We waited an hour which turned into another hour, followed by 6 departure time changes/delays before eventually cancelling the flight. Through this the gate agents would only say "we're working on it, it shouldn't be too much longer". At one point they even said "it's fixed, only 20 minutes then we'll board". Then we didn't because they cancelled the flight and told us the plane was fixed but leaving empty to make some other flight schedule. Though all this we got a $10 food voucher for our trouble. They did re-book our flights but to departing Calgary on Sunday only for us to return the same day which makes no sense. Gate agents told us we could take it or cancel for a refund so we did the latter. We then wasted another 3 hours in the airport on hold with customer service as there was a Friday morning flight with space on it but we weren't offered that. Customer service told us there was space on that plane but we'd have to pay the full fare to get on it as we cancelled! Completely ridiculous. The weekend getaway was ruined. Not flying this airline again.
AircraftBoeing 737 Max 8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Las Vegas
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(Germany)

Trip Verified | Worst airline ever! Domestic flight of three hours duration with a delay of eight hours! Short notice after arrival at the airport with no proper information about the further procedure. No vouchers offered for food and drinks to bridge the time. We were told it was a medical emergency which caused the delay, which seems convenient for them since they do need to refund or compensate if it's because of medical incidents. I doubt it causes 8 hrs delay though, since many other lynx flights went to Toronto. After the flight was delayed from 12:50 to 19:10 it was further delayed to 19:40 and then to 20:40 with no explanation at all. Ground service impolite and without pleasant answers. Whole day of vacation lost. Too much money spent on these tickets. Will never book again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHalifax to Toronto
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"My return flight was canceled"

(Canada)

Trip Verified | Terrible. Do not use Lynx. My return flight was canceled to be re-booked 3 days later. Leaving all alone with no where to go and did not help with hotel. There should be banned from doing business.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Las Vegas
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Trip Verified |   Worst airline ever. Our 6:30 AM flight was canceled and we were rescheduled for 3:30 PM. Then we were rescheduled for 9:30 PM. Now we are rescheduled for 10 PM. We asked for food vouchers, but told we couldn’t have some because it was a “Medical emergency” that created the delay. Total lie. Never again!
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownOctober 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Delay after delay after delay"

(Canada)

Trip Verified | Horrific. Delay after delay after delay. Flight from Toronto to Halifax originally 7.50am. Arrived 3 hours before as told so at airport 5.00 am. 3. hour drive beforehand to Toronto. Soon as through security flight delayed to 3.15 pm. No food vouchers. No refund nothing. Now it’s due to leave 3.50 pm. Staff polite but unable to help. Just dial the number to Lynx. So currently at Toronto since 5am. Time now 1pm. 8 hours. No food vouchers so paid extortion rates to eat. Found a lounge for 2 hours at $65 each. Food included. Will we get to Halifax. Who knows.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Halifax
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"charge me $83 extra for bag size"

(Canada)

Trip Verified | I had 4kg in my bag, but they charge me $83 extra for bag size which only exceed by little bit. There was no communication made for the size. I feel they have cheaper tickets but they make money by doing such things like adding costs at the spot when there is no going back.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWinnipeg to Toronto
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no