Lynx Air

✅ Trip Verified | It started with me starting to check in to the wrong flight as i mistaken my 730pam flight for 730 am. Ticket agent made me pay for my oversized bag (golf Clubs) and proceeded to take my payment. After processing payment i was advised this was not my flight and would not reimburse my funds and to call Lynx air. After several attempts with hours on hold as well trying to chat to the robot i received a rude agent and informed it was my problem and no refunds. Did not want to hear my story and only told me i was wrong and following policy. I asked her if she could please explain why i was calling and every time my reasoning was different. Then informed me to call Toronto airport as they deal with baggage. After contacting Toronto airport i was informed it is Lynx that is responsible. Complete run around. At the end of the day it is about customer service and if for any reason they can explain my wrong doing i would accept it. But again the check in and customer service is the glue to success. How can they take payment for a bag when passenger is not on flight transport Canada policy). How can they not refund for my payment when service was not rendered.

✅ Trip Verified | I was pleasantly surprised after reading a number of online reviews. While there is minimal available on board, they make sure to remind you about this 72 hours prior to boarding and also have reminders to charge devices and purchase food in the airport at the boarding gates. Check in and baggage retrieval at the Pearson (Toronto) end was incredibly smooth. It was a bit less smooth at the Phoenix airport, with the bags being delivered quite late after arrival and the check in desk not being open 3 hours before arrival (was waiting about 10 min). In the end, the plane was comfortable and the staff were lovely. They also provided water service, which was unexpected. It’s better than many other budget airlines I’ve flown.

✅ Trip Verified | My carry-on was ok from Montreal, but not from Vegas. Not any refund possible, they also told me today. We end-up paying close to 300$ CAD for our two checked bags one way back to Montreal with no refund possible.

✅ Trip Verified | This is my first experience with lynx. My first experience was horrible as i first faced an issue while getting my boarding pass and I contact the support and they told me that you can get your boarding pass in the airport. When i reached there i carry the same personal item bag and they told me to pay extra cause it wasn’t fitting in that bag check area. I had to pay 91$ extra for the 6kg which was in personal bag. Lastly when they boarded us we went inside the plane at the last moment they announced that they got an issue and we had to board again. This is my first experience and from today onwards I'll never ever try to travel with this airline. Such a poor service

Not Verified | I flew from Fredericton to Calgary round trip, the flight was on time and the staff was very friendly. Take your own snack and drink on board. Looking forward to flying with them again next year.

Not Verified | They changed flight schedule without notification. I need to go back on time for my work, so purchased another flight ticket to go back. I asked compensation for the expense, but they declined it. Lynx is the worst airline. I recommend not to use it if you don’t want disruption to your trip.

✅ Trip Verified | Great value, low price! I was a little skeptical but I was pleasantly surprised during my first flight with this extra low cost airline. No delays, pleasant and attentive staff and above all an unbeatable price! I would not hesitate for a moment to use Lynx Air again.

Not Verified |   I had such low expectations given the reviews that I was more than surprised. New plane, charming and experienced staff. You bring snacks, you travel light and download things because there is no wi-fi and honestly it’s perfect! There are no surprises, everything is clearly indicated on the site. We will take it back. Sérieusement j’avais tellement pas d’attente vu les avis que j’ai été plus que surprise. Avion neuf ,personnel charmant et experimenté. Tu t’apporter des collations tu voyages léger et télécharge des trucs car il n’y a pas de wi fi et sincèrement c’est parfait! Il n’y a aucune surprise tout est bel et bien infiqué sur le site. Nous le reprendrons

✅ Trip Verified | When I booked my friends and my tickets to travel to Calgary Las Vegas return tickets, I paid for the carry on as well two ways. When me and my friends left Calgary, we never had any issues with the allowed size. But on the way back, which is Las Vegas to Calgary, the check in lady in Las Vegas won’t allow me and one of my friend to bring the same carry on bags to the cabin. She wants us to checked it in and pay $76 . We told her that it wasn’t a problem when we left Calgary and her response was, we are not in Calgary. So we like it or not, our carry on has to be checked in. So I asked if Lynx what happens to the money that I already paid in advance and she said to call Lynx a for a refund. So after coming back, I contacted Lynx just to be told that the money that I paid upon booking is non refundable. I explained that I got double charged but I was told that they would not refund me any money as I already paid them. That’s absolutely outrageous.

✅ Trip Verified | My flight was delayed a bit, but communication was good, flight was smooth. I wasn't on the return flight, but my friend said it left on time and landed early. It's a basic airline, based on these reviews, I had low expectations and was pleasantly surprised. The flight was 25% the cost of a comparable Air Canada flight, I would book with Lynx again.