Lynx Air

✅ Trip Verified | This was my first and last time flying Lynx. I have been flying for over thirty years, and this was by far the worst flight I have ever taken. It was delayed weeks before the actual trip, and then twice on the day of, only to leave 45 minutes later than the third delayed time. The seat comfort was a zero, and I am honestly appalled that affordable airfare now means the sacrifice of time-respect and comfortability. I am amazed this airline is still in business, I would never recommend anyone use them.

✅ Trip Verified | On-time and friendly staff. I was a bit hesitant to book with them as they are a new airline, but they I was pleasantly surprised by their service. Will book with them again.

✅ Trip Verified | Terrible Experience with Lynx Air. I recently had the unfortunate experience of booking a flight with Lynx, and I must say it was by far the worst airline encounter I've ever had. From start to finish, the entire process was a nightmare. To begin with, my flight was abruptly canceled without any notification. Imagine my shock when I arrived at the airport, only to be informed that my flight had been canceled. Surprisingly, I hadn't received any email or text message alerting me to this change. The lack of communication was already a red flag. When I inquired about the next available flight, the Lynx representative provided misleading information, stating that I would be flying out the next day. However, this turned out to be a blatant lie, as the next flight was actually scheduled for two days later. Considering my tight schedule with only four days in Vancouver, losing two days was a significant inconvenience. Attempting to address the issue, I requested compensation for the trouble. Unfortunately, despite the airline assuring me that I should have received it by October, I am still awaiting any form of reimbursement as of August. To make matters worse, each time I contact their customer support, they seem clueless about the problem and offer no assistance. Their response time is excruciatingly slow, adding to the frustration. The level of unprofessionalism demonstrated by Lynx has left me contemplating legal action to rectify this situation. It is disheartening that a company can operate with such disregard for its customers. In the end, I decided not to fly with Lynx and opted for another airline to ensure I could arrive in Vancouver on time. My advice to anyone considering Lynx Airlines: proceed with caution. The lack of communication, misinformation, and inadequate customer support make this airline a risk not worth taking.

✅ Trip Verified | Incoming flight already hours late. Was boarding and about to be scanned in when someone grabbed me to say that I needed a tag to verify that my personal item was not too big. It clearly was something that can fit under the seat but I still had to get the tag. I was far from the only one - I'd say close to every other person in line was pulled out to do this cursory performative task. Some were even scanned in and were pulled back. Needless to say chaos ensued, which further delayed departure. The fact that you need to do this in the first place is annoying, at minimum. Could they not have asked people to do this ahead of time? I stepped away to find food (which I was not expecting I'd need to given it was a red eye flight that was supposed to be leaving before 1am), but I was sitting by the gate for well over 2 hours combined between the time I arrived (what turned out to be) way way too early at the airport and leaving, and I did not hear such a request to get personal bags tagged at all. So of course we arrived way later than expected, and of course they did not have a ground crew ready so we were sitting idle on the tarmac for at least 15 minutes before somebody waking up to do their job to get us to the gate. The flight was 3 hours late, how did they not know to plan ahead for this? Other aspects of the flight were also not great (seat, friendliness, cleanliness) but not truly unique to Lynx I suppose, but their stupid personal bag tag policy and just obvious utter and complete inability to plan and organize and resulting chaos is something else. I guess the fact that they have zero food and beverage on board even for purchase is not great either, considering that pretty much everything at the airport was closed by the time they got their act together to get us out of there. Maybe reconsider that policy of not having any food or drinks on board if you're going to be an airline that just simply cannot stick to a schedule (I checked, the same flight out the day before was 5+ hours late, at least I wasn't that affected I suppose...)

✅ Trip Verified | I have flown with Lynx Air with my family to travel to Calgary this summer, but I regret my decision to buy the air tickets to fly with Lynx Airline. It was probably the worst decision I ever made in my life so far. According to the experience that I had recently with Lynx Airs, I believe, Lynx Air is the most awful airline in Canada. Customer service is just terrible, especially the Ground check-in service is so horrible that I would never recommend this service to my family & friends. Ground service agents, including their Supervisor, are very rude to every passenger being checked in. The supervisor who introduced himself at the check-in point was extremely rude and harsh with the passengers. The boarding process and even the inflight services are extremely poor; Looks like no one really cares about the passengers on the flight. With such experiences, I have made up my mind to never plan a trip with this particular airline and I will not recommend anyone to fly with this airline.

✅ Trip Verified | I was honestly nervous about Lynx since I had seen the reviews online. We were pleasantly surprised. I’ve flown with them four times now. Flights were never more than 30 min late (which when leaving from Pearson is basically on time in my books). Staff was friendly, seats were comfortable with more leg room than most flights (I’m 5’10” so this matters to me) and the planes were clean. Yes, there’s no frills but I will gladly bring my own drinks and snacks on board if it gets me the same flight for half the price. I really hope that more people will give them a try as we desperately need more options for airlines in Canada.

✅ Trip Verified | Our flight boarded at 3:50pm. We waited like an hour on the aircraft. They then said there was a problem with the A/C and asked 4 rows of passengers to get off the plane. A few minutes later they had us all get off the plane. They gave us a $10 food voucher and asked us to stick around because the issue would be fixed in 2 hours. We were told it was just the A/C unit and that it would be annoying listening to it for the 1.5 hour flight. At 7pm they let us know that our flight would be delayed until 11pm and gave us another $10 food voucher. I informed the gate attendant that I needed to be in Calgary for an appointment in the morning and she said that 100% the flight would be leaving at 11pm Nov. 8th. All Lynx employees had to go to another flight, and told us they would be back for our boarding. At 11pm they had us line up to receive a hotel since our flight has been delayed again until 5:30 am. Meanwhile there was no updates to verify this. All the other flights to Calgary had left so I was otherwise stranded. By the time I got through the line to get my hotel, it was 12:30am. It was a 40 min ride to my hotel and I was informed that it would not be covered by the airline. Since I would have to leave back to the airport in a few hours I decided to stay the night at the airport. The flight was then delayed again until 8:30am and then 10:00 am, all for the A/C to be repaired. I didn't land in Calgary until 12:30pm Nov 9th. A 17 hr delay with no compensation. Absolutely ridiculous

✅ Trip Verified | My experience with Lynx Air was extremely disappointing. The airline changed their schedule a total of five times, resulting in a significant delay in getting home. Instead of arriving at 4:30pm as originally planned, I didn't reach my destination until 2 am. To make matters worse, when we finally disembarked the plane, we were held in a corridor for over an hour with no communication or explanation. The doors were even closed, leaving us feeling trapped and helpless. This level of disregard for passengers is absolutely unacceptable. This was my first time flying with Lynx Air, and I can confidently say that I will never choose to fly with them again. I strongly advise everyone to spend a little more and opt for an airline that actually cares about their passengers.

✅ Trip Verified | I recently had the misfortune of wasting my time with Lynx Air, and my experience has left me seething with anger and frustration. I booked a flight with this airline, only to arrive at the airport and discover that they had unilaterally switched my flight without bothering to inform me. The lack of communication from Lynx Airlines is utterly inexcusable. I was left stranded at the airport, unaware that my travel plans had been thrown into disarray. This negligence forced me to scramble and spend additional money on a last-minute alternative flight, all because Lynx Airlines failed miserably in notifying their passengers of changes. It's mind-boggling that an airline could be so callous and indifferent to the inconvenience they cause their customers. This incident not only disrupted my schedule but also led to unnecessary financial strain. Lynx Airlines' complete disregard for customer satisfaction is both shocking and disappointing. I strongly caution anyone considering flying with Lynx Airlines to think twice. The lack of professionalism and basic courtesy displayed in this situation is indicative of a company that cares little for its customers. I am deeply dissatisfied with Lynx Air and will actively discourage others from subjecting themselves to the same level of incompetence and disrespect that I experienced. Save yourself the headache and just pay the extra to fly with another airline.

Not Verified | Lynx airlines is the worse airlines we ever flown. On Sunday Sep 24 23 we were suppose to fly from Vancouver to Toronto. Our flight number 115 was suppose to leave at approx. 11:30 PM. Our flight didn't leave until the next day Monday Sep 25 1:30 PM . That's 14 hours later. We didn't even get an email that the flight was delayed. We had to sleep on a bench in the airport. We couldn't get a hotel after 12 am, not unless we want to pay about $500 a night in the Vancouver area. And we would have to wait approx. six months to get your money back from the airline. We couldn't even get in contact with any Lynx staff. Apparently, we were told from a third party that the flight came from Toronto to Calgary and when they got to Vancouver the Pilots ran out of hours and they couldn't fly back to Toronto. As we know by law a pilot can only fly so many hours in a day. Yes this airline has great price. But like almost anything in life you get what you pay for. You better pay the extra $ on air Canada or West Jet at least you don't have to wait 14 hours for your flight. I would never recommend this airline.