Luxair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 80 reviews
6/10
3 star Skytrax Rating
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Luxair customer review

Mixed feelings about Luxair. Onboard service is certainly quite good. However Luxair is totally overpriced on certain routes due to a regional monopoly on Findel. On top of that the company seems to suffer from a public service mentality. On two occasions I flew from Eastern European destinations to Munich with Lufthansa and then from Munich to Saarbrücken with Luxair and on both occasions my reservations to Saarbrücken were cancelled because of "no-shows" on the previous Saarbrücken-Munich-Moscow route. It took me 45 minutes to get hold of somebody at Luxair to correct the situation. On Sundays the Call Center is closed and nobody picks-up the phone at any of the numbers indicated on Luxairs website. I had to call somebody at the Lost Luggages of Luxair who told me that the ticketing office of Luxair Airport doesn't pick up the phone anymore when somebody is calling from outside. What a mess!
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Luxair customer review

Mixed feelings about Luxair. Onboard service is certainly quite good. However Luxair is totally overpriced on certain routes due to a regional monopoly on Findel. On top of that the company seems to suffer from a public service mentality. On two occasions I flew from Eastern European destinations to Munich with Lufthansa and then from Munich to Saarbrücken with Luxair and on both occasions my reservations to Saarbrücken were cancelled because of "no-shows" on the previous Saarbrücken-Munich-Moscow route. It took me 45 minutes to get hold of somebody at Luxair to correct the situation. On Sundays the Call Center is closed and nobody picks-up the phone at any of the numbers indicated on Luxairs website. I had to call somebody at the Lost Luggages of Luxair who told me that the ticketing office of Luxair Airport doesn't pick up the phone anymore when somebody is calling from outside. What a mess!
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Luxair customer review

Dub-Man-Dub. An airline which truly shows what service should be Boarded bang on time service with a smile crew efficient welcoming drink hot towel usual nibbles 2nd drink offered. Crew chatting away to passengers really showing they do like their job. Flight deck kept us fully updated. And bags on the baggage belt within 10 mins. What a pity other airlines have gone down the cost cutting route and in so the service and standards slip. It was a pleasure to fly with Luxair.
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Luxair customer review

Dub-Man-Dub. An airline which truly shows what service should be Boarded bang on time service with a smile crew efficient welcoming drink hot towel usual nibbles 2nd drink offered. Crew chatting away to passengers really showing they do like their job. Flight deck kept us fully updated. And bags on the baggage belt within 10 mins. What a pity other airlines have gone down the cost cutting route and in so the service and standards slip. It was a pleasure to fly with Luxair.
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Luxair customer review

Have travelled Luxair (Dub-Man-Lux) several times to visit my daughter. I concur with previous comments - excellent and friendly service inflight what it used to be 20 years ago on other airlines.
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Luxair customer review

Have travelled Luxair (Dub-Man-Lux) several times to visit my daughter. I concur with previous comments - excellent and friendly service inflight what it used to be 20 years ago on other airlines.
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Luxair customer review

Man-Dublin on CRJ-145. Very comfy seats in light grey leather. Best Embraer interior I have seen. Delightful FA's. Charming attentive and goodness me beautiful girls. Inflight service who cares it's only 40 minutes. No sign of any hot towels or sweets (mentioned elsewhere). Lovely though will definitely select again. Whole environment and feel is pedigree. Bit more expensive than EI (good) or FR (horrible) but still good value plus really quick boarding and deplaning on the smaller equipment.
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Luxair customer review

Man-Dublin on CRJ-145. Very comfy seats in light grey leather. Best Embraer interior I have seen. Delightful FA's. Charming attentive and goodness me beautiful girls. Inflight service who cares it's only 40 minutes. No sign of any hot towels or sweets (mentioned elsewhere). Lovely though will definitely select again. Whole environment and feel is pedigree. Bit more expensive than EI (good) or FR (horrible) but still good value plus really quick boarding and deplaning on the smaller equipment.
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Luxair customer review

LUX-CDG on a 737-700 and back on an ERJ 145. The FA's were very friendly nice breakfast service (although the flight time was just a bit more than half an hour) and the planes were very clean.
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Luxair customer review

LUX-CDG on a 737-700 and back on an ERJ 145. The FA's were very friendly nice breakfast service (although the flight time was just a bit more than half an hour) and the planes were very clean.
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