Luxair

I am a regular Luxair customer flying at least 2 times a month. Onboard service in C improved in last couple of months and I quite enjoy it. Cabin crew are helpful so no complaints there. With new Terminal at Luxembourg airport their ground service improved and it now looks more like an airport rather than a bus station in the middle of nowhere. Problems? Getting in touch with Luxair call center (especially outside of business hours) is a nightmare - don't even try on a Sunday evening or on a bank holiday. Another problem is their frequent flyer programme (or lack of it). Luxair participates in Miles and More but you are only awarded "award" miles (no status miles though). Therefore frequent flyers cannot benefit much from MM status increase. Luxair operates its own FF programme but in order to qualify you need to fly at least 50 segments in a calendar year (interestingly enough - regardless of the class of service - C does not count twice or anything like that). Overall a nice regional airline but I would not mind more integration with a big partner in order toluxprove their ground services and FF offer.

LUX-LCY on Q400 and LHR-LUX on ERJ135. I arrived very late at the airport but the check-in agents were helped me to get my flight. I spent no longer than 15 min inside the terminal building from check-in till boarding! Both flights very comfortable and perfectly on time. Spotless cabin interiors with spacious leather seating. FAs served snackboxes containing small sandwiches salad and sweets with a selection of newspapers and drinks - even beer and wine for free on these short one hour flights! I'm very impressed with Luxair as they improved comparing to the last time I flew with them.

LUX-FRA going on to YYZ in J class on Dash Q400. Check-in a breeze in the new Luxairport terminal which is spotless. Security cleared within minutes and on to the new lounge which is light modern clean and a decent selection of food and beverage options. Finding your way around the gate numbers a bit of an issue - priority boarding has no meaning as you will be bussed to these smaller aircraft. Decent choice of newspapers and magazines available. On time departure and nice breakfast served after take-off. No separation between J and Y class and seats are exactly the same if someone sits next to you it is as tight as in J class. I did not have anyone next to me so nice experience.

Heathrow to Luxembourg on E145 and return to London City on a new Q800. Two crew on each flight. Who obviously enjoyed their job despite both flight being full. On each occasion the flight was slightly delayed. But the onboard friendliness and the wonderfully tasty snacks they serve more than made up for it. They are not cheap though.

FRA-LUX in Y class. Short trip connecting in FRA on our way back from OPO. Nice little new plane. Great surprise was a snack-pack which we were given before take-off already which contained an orange juice water and two ciabattas which were delicious. Flight uneventful and luggage took 10 minutes to arrive which is long for LUX's standard's but I was very pleasantly surprised to see that LG has apparently decided to go back to the very good service airline they used to be in the 90's!

FRA-LUX in Y class. Short trip connecting in FRA on our way back from OPO. Nice little new plane. Great surprise was a snack-pack which we were given before take-off already which contained an orange juice water and two ciabattas which were delicious. Flight uneventful and luggage took 10 minutes to arrive which is long for LUX's standard's but I was very pleasantly surprised to see that LG has apparently decided to go back to the very good service airline they used to be in the 90's!

LUX-CDG on a ERJ and back on new Q400. As always both flights arrived perfectly on time. Check-in in a rush but unfortunately the ground staff wasn't the friendliest. Seats very comfortable with plenty of legroom on both types but the best of all were the tasty snacks they served during the short flights. A very pleasant experience!

LUX-CDG on a ERJ and back on new Q400. As always both flights arrived perfectly on time. Check-in in a rush but unfortunately the ground staff wasn't the friendliest. Seats very comfortable with plenty of legroom on both types but the best of all were the tasty snacks they served during the short flights. A very pleasant experience!

Mixed feelings about Luxair. Onboard service is certainly quite good. However Luxair is totally overpriced on certain routes due to a regional monopoly on Findel. On top of that the company seems to suffer from a public service mentality. On two occasions I flew from Eastern European destinations to Munich with Lufthansa and then from Munich to Saarbrücken with Luxair and on both occasions my reservations to Saarbrücken were cancelled because of "no-shows" on the previous Saarbrücken-Munich-Moscow route. It took me 45 minutes to get hold of somebody at Luxair to correct the situation. On Sundays the Call Center is closed and nobody picks-up the phone at any of the numbers indicated on Luxairs website. I had to call somebody at the Lost Luggages of Luxair who told me that the ticketing office of Luxair Airport doesn't pick up the phone anymore when somebody is calling from outside. What a mess!

Mixed feelings about Luxair. Onboard service is certainly quite good. However Luxair is totally overpriced on certain routes due to a regional monopoly on Findel. On top of that the company seems to suffer from a public service mentality. On two occasions I flew from Eastern European destinations to Munich with Lufthansa and then from Munich to Saarbrücken with Luxair and on both occasions my reservations to Saarbrücken were cancelled because of "no-shows" on the previous Saarbrücken-Munich-Moscow route. It took me 45 minutes to get hold of somebody at Luxair to correct the situation. On Sundays the Call Center is closed and nobody picks-up the phone at any of the numbers indicated on Luxairs website. I had to call somebody at the Lost Luggages of Luxair who told me that the ticketing office of Luxair Airport doesn't pick up the phone anymore when somebody is calling from outside. What a mess!