Luxair

LUX-GVA 40 minute flight. Nice Embraer jets and friendly service on board. Seating is 2x2. Onboard usually offered beef or cheese sandwich plus a drink - even champagne is offered free of charge. The only other comment is that there is little competition in Luxembourg airport - some flights can be very pricey which is ok if your company is paying but if you have to pay it many could not afford to go. Luxembourg new airport is very nice but the parking charges are pretty high (18 euro for 1 day). Shareholders are making a good return on their investment.

TXL-LUX-SCN return in Economy. The flights were pleasant the crew was courteous and all four segments were well ahead of schedule. The food on the TXL-LUX-TXL segments was a choice of sandwiches (ham or cheee) which was enough for a leg shorter than one hour. The leather seats were very comfortable. The only downside is that LG uses three different check-in systems at all three airports which means that no boarding passes for the onward flights can be issued at either TXL nor SCN. The strangest thing however was that the LUXAIR check-in system would not assign to us seats in the emergency exit row from LUX to SCN. They were blocked for passengers travellers flying from SCN to MUC. Why they were not open for pax flying from LUX to SCN no one could tell us.

BCN-LUX with connection LUX-FRA in Business class. Was somewhat concerned that the first leg was with a Dash-8-Q400. However the aircraft was clean and well kept. Meal service consisted of assorted canapes and fresh rolls. Drinks ranged from wonderful Champagne to wines beers and non- alcoholic beverages. The connection to FRA was just as pleasant albeit for a flight of appx 40 minutes on a B737 once again canapes bread and a full beverage service offered. This airline is small but amazing.

As a Luxair call centre employee I would like to confirm that as from the beginning of this year we have worked from Mondays to Sunday each and every day - Mondays to Saturdays 8am to 9pm whilst on Sunday from 8am to 5pm. 5 call centre staff are employed each public holiday - handling German French and English calls. This is to clarify the wrong info below thanks.

I am a regular Luxair customer flying at least 2 times a month. Onboard service in C improved in last couple of months and I quite enjoy it. Cabin crew are helpful so no complaints there. With new Terminal at Luxembourg airport their ground service improved and it now looks more like an airport rather than a bus station in the middle of nowhere. Problems? Getting in touch with Luxair call center (especially outside of business hours) is a nightmare - don't even try on a Sunday evening or on a bank holiday. Another problem is their frequent flyer programme (or lack of it). Luxair participates in Miles and More but you are only awarded "award" miles (no status miles though). Therefore frequent flyers cannot benefit much from MM status increase. Luxair operates its own FF programme but in order to qualify you need to fly at least 50 segments in a calendar year (interestingly enough - regardless of the class of service - C does not count twice or anything like that). Overall a nice regional airline but I would not mind more integration with a big partner in order toluxprove their ground services and FF offer.

LUX-LCY on Q400 and LHR-LUX on ERJ135. I arrived very late at the airport but the check-in agents were helped me to get my flight. I spent no longer than 15 min inside the terminal building from check-in till boarding! Both flights very comfortable and perfectly on time. Spotless cabin interiors with spacious leather seating. FAs served snackboxes containing small sandwiches salad and sweets with a selection of newspapers and drinks - even beer and wine for free on these short one hour flights! I'm very impressed with Luxair as they improved comparing to the last time I flew with them.

LUX-FRA going on to YYZ in J class on Dash Q400. Check-in a breeze in the new Luxairport terminal which is spotless. Security cleared within minutes and on to the new lounge which is light modern clean and a decent selection of food and beverage options. Finding your way around the gate numbers a bit of an issue - priority boarding has no meaning as you will be bussed to these smaller aircraft. Decent choice of newspapers and magazines available. On time departure and nice breakfast served after take-off. No separation between J and Y class and seats are exactly the same if someone sits next to you it is as tight as in J class. I did not have anyone next to me so nice experience.

Heathrow to Luxembourg on E145 and return to London City on a new Q800. Two crew on each flight. Who obviously enjoyed their job despite both flight being full. On each occasion the flight was slightly delayed. But the onboard friendliness and the wonderfully tasty snacks they serve more than made up for it. They are not cheap though.

FRA-LUX in Y class. Short trip connecting in FRA on our way back from OPO. Nice little new plane. Great surprise was a snack-pack which we were given before take-off already which contained an orange juice water and two ciabattas which were delicious. Flight uneventful and luggage took 10 minutes to arrive which is long for LUX's standard's but I was very pleasantly surprised to see that LG has apparently decided to go back to the very good service airline they used to be in the 90's!

FRA-LUX in Y class. Short trip connecting in FRA on our way back from OPO. Nice little new plane. Great surprise was a snack-pack which we were given before take-off already which contained an orange juice water and two ciabattas which were delicious. Flight uneventful and luggage took 10 minutes to arrive which is long for LUX's standard's but I was very pleasantly surprised to see that LG has apparently decided to go back to the very good service airline they used to be in the 90's!