"They lost my bag!"
Gabriel Brown (United States)
Not Verified | They lost my bag! I flew from London city airport to Paris with a layover in Luxembourg and when I arrived at Paris mine never showed up. I submitted a claim to try and resolve it but that turned out to be a waste of energy. Worst part is that their baggage line doesn’t open until 3 and only stays open until 5. Really unbelievable, I came here to see Disney land and now I have to go find a whole new wardrobe and everything. Would not recommend this airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London City to Paris via Luxembourg |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Very nice staff"
M Larcire (Denmark)
✅ Trip Verified | Luxembourg to Copenhagen. Very nice staff, they were helpful and smiling. We received a sandwich, which is rare nowadays. It was a pleasure! I will for sure fly again with them.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Luxembourg to Copenhagen |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"this flight went very smoothly"
Gregori Quirós (Spain)
✅ Trip Verified | As always, this flight went very smoothly. The flight departed on time, a very modern plane (LX-LBB), the breakfast on board was, although smaller than in previous years, very tasty. The crew were very professional but as always, not a single English announcements. I hope it is only for me, but this really annoys me. Spanish announcements should be introduced as for LG flights to Madrid or Barcelona. On board Wifi would be more than welcome and miles should be earned on this route.
Aircraft | Boeing 737-800W |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Malaga to Luxembourg |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a complete lack of English announcements on board"
Gregori Quirós (Luxembourg)
✅ Trip Verified | Malaga to Luxembourg with Luxair. The ticket was quite expensive when booked (around 300€ booked 3 weeks ago). The cabin was full but the flight went smoothly and on time. LG is among the last legacy carriers providing a meal on their “medium-long” flights. Nevertheless, a hot meal instead of a cold one would be preferred in this case. The cabin crew was professional but not exceptional. As I said previously, there was a complete lack of English announcements on board. This is simply unacceptable. Additionally, Spanish announcements would be a nice touch too. Nevertheless, it seems like Luxair doesn’t really care about this issue. No invitation for the web check-in and no miles can be earned on the LUX-AGP/AGP-LUX routes. Yet again, something unacceptable. On board Wi-Fi would be welcome as well as the CO2 compensation on their website.
Aircraft | Boeing 737-800W |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Malaga to Luxembourg |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Lousy airline"
Patrick Birden (Luxembourg)
✅ Trip Verified | Luxembourg to Venice. Lousy airline, first overbooking for a confirmed ticket, then absence of information on a problematic situation and incompetence and bad faith to find a solution.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Luxembourg to Venice |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Nice and smooth flight"
Gregori Quirós (Luxembourg)
✅ Trip Verified | Luxembourg to Faro. Nice and smooth flight, In contrast to LG flights from Faro, online check-in is available on flight to Faro. Crew was friendly and catering was good. However, again, the lack of English and Portuguese announcements is really unpleasant for passengers who don’t speak the 3 national languages of Luxembourg. To improve immediately.
Aircraft | Boeing 737-700W |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Luxembourg to Faro |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Very good flight"
Gregori Quirós (Luxembourg)
✅ Trip Verified | Faro to Luxembourg. Very good flight, even though there’s some negative points. No online check-in available from Faro (but it is available when flights are departing from LUX). LG should maybe start considering installing wifi on board it’s planes. One of the biggest critic I could make though i’d the lack of any English and Portuguese announcements made by the crew during the entire flight. This is really not acceptable for a legacy company such as Luxair. Nevertheless the flight itself was smooth, the catering was good (and existing!) and the crew was very friendly, despite not making EN and PT annoucements. I still would highly recommend Luxair, but please LG, correct these basic mistakes!
Aircraft | Boeing 737-700W |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Faro to Luxembourg |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"never fly with Luxair again! "
Fredi Schulze (Germany)
Not Verified | Berlin to Luxembourg. On the 30th of November my Luxair flight was 3 Hours delayed which due to the EU passenger regulation (EG) Nr. 261/2004 entitles me to a 250€ compensation. I emailed the customer service and they claim that "the flight was only delayed 2 hrs 59 Minutes". I was on the plane and it did not leave after 2 hours 59 minutes - we were still on the ground. I will never fly with Luxair again!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Berlin to Luxembourg |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I didn't receive my luggage"
J Hosem (France)
✅ Trip Verified | Luxembourg to Lisbon. On arrival I didn't receive my luggage. And I received no information on the whereabouts of my luggage for 3 days. The flight duration is less than 3 hours. I was forced to buy new clothes and toiletries since my situation was precarious. I don't understand how a luggage can be lost on a direct flight of less than 3 hours duration. When I received my luggage 3 days later, I was horrified by the condition of my Luggage. My Luggage was left opened and exposed for several days and was left damaged, not being able to close completely. I was missing a white shirt and tooth brush. My luggage was searched extensively and they could not put back my affairs correctly in the right order. And could not close my luggage. No information was provided to me during these 3 days to inform me that my luggage will be opened and will be treated so horribly. The way my luggage was treated is simply not respectful of a customer. I started my Christmas holiday in an horrible way with this horrible incident. And they did not seem to be concerned at all. They never called me. they didn't put any effort on finding my luggage quickly. Very bad after service customer interaction.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Luxembourg to Lisbon |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"quality of service drop significantly"
Nicole Caimi (Germany)
✅ Trip Verified | Munich to Luxemburg. I have been flying a lot using Luxair in the last 10 years. The quality of service drop significantly in my view in the last years especially compared to the prices which remains higher than the average. Notwithstanding the above, the customer care and the communication is really terrible and poor. Recently (5th September 2018) my Luxair flight from Luxemburg to Munich was cancelled. I was travelling for business. I discovered that my flight was cancelled when I arrived at the airport where I was rebook on a Lufthansa flight. It can happen. What it must not happen is that the same airlines which has cancelled the flight and caused you the inconvenience, is refusing to grant access to their lounge (I am usually allowed to) because of no refund from Lufthansa. I prayed the responsible to help me as I had to work and I had some tough deadlines to respect and the fact that my flight was delayed cause me some problems. They simply refused... they also refused to allow me to talk to a supervisor... I call then directly Luxair... they told me to contact the Luxair personnel. I then wrote a complain to the airline, no answer after almost 2 weeks. If a flight was cancelled, not because of customer care, but just because of the normal rules, the airline shall treat the affected passengers with duly care. Is this the care? No time to listen to the problems of their customers (cause by the cancellation of their flight) and help them (just granting access to the lounge, nothing special). No answer to any complain and communications.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Munich to Luxemburg |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |