Luxair

Not Verified | From the best airline to the worst! My first experience on 22nd November 2024 began with a waiting queue in front of security checks, which were only half staffed, resulting in a wait of over 30 minutes. Next, the plane was delayed from 18:15 to 19:15. Then, suddenly, no information was provided— the plane disappeared from the electronic board, and there were no announcements on the loudspeakers. I received a message on my phone stating the flight had been modified, with a recommendation to check my emails. A new flight was suggested for the next evening, extending the travel time to more than double via Vienna to Copenhagen, making it impossible for the planned trip. I am now left with a refund from Luxair, but what about all the costs associated with the cancellation of the hotel and rental car, which exceed the refund amount? Just a very messy travel company, and my experience confirms what happened recently on a flight from Copenhagen to Luxembourg.

✅ Trip Verified | The worst of it all. I been traveling the past year every 2 weeks Luxembourg Portugal and back. And it’s the same story all the time 35 minutes late. 1 hour late. It’s just the worst. And uni there’s no other way to travel fast. By car it takes one full day. Other wise I would never step foot on those planes. No respect for the customer what so ever.

✅ Trip Verified | I have never complained about Luxair although I would have many reasons. I am travelling a lot with this airline and now I have had enough! My flight from London has been cancelled (it happened already 80% of cases) and despite there was an earlier flight they rebooked me on the latest! I asked why some people were rebooked in the earlier but they said was random! That is not true! One BIL employee has been rebooked on the earliest flight and it is not by chance! You are not customer obsessed you are one of the most terrible airline companies.

Not Verified | Low cost service at premium prices. My partner was told he must pay to check in a regular weekend cabin bag that has never been rejected on any other airline in many years of travel. On top of that they were rude and dismissive and almost jubilant at the prospect of him having to pay more money on top of the extortionate airfare.

✅ Trip Verified | Luxair - very poor quality of service - I paid for an upfront seat, and even though I made the check-in and had the seat assigned together with my husband, it was changed ‘by hazard by the system’ 5 minutes before flying. The staff was rude, without offering any solution, saying that if I do not accept the seat, I cannot travel. Bad experience and rude attitude, not a recommended airline.

✅ Trip Verified | The flight took off and landed on time, boarding was efficient and the crew were friendly. I have no complaints. I ignored an offered opportunity to upgrade to business class, but did take up the chance to block off the next seat for £45, which was great. So often, I have watched Luxair planes at London City and wondered how the flights would be. Turns out, I was impressed.

Not Verified | Worst experience with a flight company. First, they didn’t inform me about overbooking and late flight. I’ve waited for 5 hours in the airport due to their late flight and when I was about to embark, I was refused to do so because my ticket was not valid. Afterwards, I found out they scheduled me for another flight due to overbooking, which I had no idea about. Second, it’s been already 3 months since I was supposed to travel to Luxembourg and they won’t give me my money back. Customer service is also very disappointing, I have the feeling that I speak with robots not humans. No matter what I am trying to explain to them, they’ll tell me the same nonsense and excuses for me not receiving the refund.

Not Verified | LuxAir, the cheap Airline that charges prices of premium airlines. They are expert breaking luggages. I flew a couple of times with them, expecting their service would be top quality, according to their ticket’s price. Wrong! Very bad customer service, cheap and low quality meals.

✅ Trip Verified | Terrible experience. Luxair used to be one of the better companies to fly with. Even though they are slightly more expensive, you could be sure to receive adequate service and food included with your trip.in recent times the planes have gotten more and more late and the personnel does not seem to care to communicate with people anymore. My most recent flight they decided without communicating with us, to leave some luggage behind at London City Airport and leave. However, before boarding I heard the lady at the boarding picking up the phone and saying "oh no". I guess she knew, but was too afraid to tell people about their personal belongings not being included in the flight. We were never informed had, we not gone to the lost luggage counter at our destination airport. Then at the counter of the destination airport they promised us, thst our luggage would be coming the following day. We have been waiting for them to get in contact with us, and have been stuck on hold on their service line for 2 Hours. How is this even acceptable. We have no reassurance about our luggage. If we check their luggage tracing page is even says that our luggage has not been localized, how come? Is it no even save and secured at their airport and where even could it be?

✅ Trip Verified | First very expensive, then the plane small and dirty. 30 min delay at 6 in the morning without any information, when asking: "the cabin crew is not there" (sleeping?) Funny food, that's not food, more plastic than something to eat. Do they really think that the client could be happy paying that much and flying in this tiny plane with this service? Its not comfortable. Ryanair standards.