Luxair

Not Verified | LuxAir, the cheap Airline that charges prices of premium airlines. They are expert breaking luggages. I flew a couple of times with them, expecting their service would be top quality, according to their ticket’s price. Wrong! Very bad customer service, cheap and low quality meals.

✅ Trip Verified | Terrible experience. Luxair used to be one of the better companies to fly with. Even though they are slightly more expensive, you could be sure to receive adequate service and food included with your trip.in recent times the planes have gotten more and more late and the personnel does not seem to care to communicate with people anymore. My most recent flight they decided without communicating with us, to leave some luggage behind at London City Airport and leave. However, before boarding I heard the lady at the boarding picking up the phone and saying "oh no". I guess she knew, but was too afraid to tell people about their personal belongings not being included in the flight. We were never informed had, we not gone to the lost luggage counter at our destination airport. Then at the counter of the destination airport they promised us, thst our luggage would be coming the following day. We have been waiting for them to get in contact with us, and have been stuck on hold on their service line for 2 Hours. How is this even acceptable. We have no reassurance about our luggage. If we check their luggage tracing page is even says that our luggage has not been localized, how come? Is it no even save and secured at their airport and where even could it be?

✅ Trip Verified | First very expensive, then the plane small and dirty. 30 min delay at 6 in the morning without any information, when asking: "the cabin crew is not there" (sleeping?) Funny food, that's not food, more plastic than something to eat. Do they really think that the client could be happy paying that much and flying in this tiny plane with this service? Its not comfortable. Ryanair standards.

✅ Trip Verified | Flight cancellation was so last minute despite weather forecast prediction hours in advance. No compensation. A poor hotel service was provided for overnight stay but it was in the middle of nowhere with no food nor drink provided. Functioned more like a budget airline with subpar standard. Staffs were incompetent, could not clarify questions but had full mastery of not taking any position to help customers while providing us with "he says she says" answers. Generally very good at pushing responsibility to customers. Luxair does not provide "Fragile" tag for baggage. Again, the risk is all on the customers. Branded as an international airport, the staffs were poor or broken in English. For the price, anyone would be better off with budget airline.

✅ Trip Verified | I'm flying a few times a year with Luxair and I really like them. The prices are usually good, including check-in luggage up to 23kg as well as drinks and snacks on short flights. The service is great, they were really helpful with various issues due to the pandemics, the staff at airports and on board is friendly. Their planes for short flights tend to be small, I most often fly from Berlin to Luxembourg and back on small planes with two rows of 2. When the flights are not completely booked, you can have the option to book the seat next to you for a fee during check-in. As a large person, I used it a couple of times, it reduces the stress a lot. All in all a great airline.

✅ Trip Verified | What an unpleasant experience. I traveled with Luxair on the 14th of July and till today 30th of October, I have never received my luggage or received any compensation. I think I have been so patient and you guys don't seem to care. This is very careless. It was my first time traveling with this airline and the last time. U

Not Verified | London City to Luxembourg. Absolute shambolic excuse for customer service. I boarded a flight from London City airport to Luxembourg on 08/04/22. I paid for the luggage to be transferred. When I arrived in Luxembourg to my surprise my luggage had not. I informed luggage assistance at the airport, and we logged the report, but the information provided was nonexistent (log your details, and we'll get back to you when we hear something). I called Luxair a few hours later with my reference and was informed that my luggage would be on the 6pm flight and someone would contact me. At 7.15pm I received a call from the rudest so-called customer service I have had the displeasure to encounter. He asked me whether I would like my luggage delivered I which I agreed when I stated the postcode he refused. He said no you better come and collect it if you need it. My argument is that I paid for a service that was not delivered. At this, he hung up on me. If this is the type of customer service training you provide your staff it needs to be reviewed. My weekend in Germany with my partner's family is being interrupted as I now need to drive to Luxembourg to pick up my luggage for a mistake you made.

✅ Trip Verified | I booked a flight LUX-DUB, which was cancelled. As an alternative, I was offered LUX-Paris with Luxair and Paris-Dublin with Aer Lingus. When I arrived at the airport Luxair told me after the check-in and (extra-) baggage-drop, that I was not checked in for the second flight and that my luggage was just paid until Paris. I would thus have to get my luggage, get out of Charles de Gaulle, go through security again and drop my luggage again while having to pay for it a second time. Since I did not have time to do so until my connecting flight, the Luxair staff recommended simply booking the next flight out of Paris for 400€ on top. I thus booked a direct flight from Ryanair, cancelled my luggage and asked for the money to be returned. Not only don't they return the 550€ for the flights, they don't even give me back the 75€ I paid for the extra luggage. Worst airline ever.

Not Verified | Horrible experience with Luxair. We were stranded in Madrid for 3 days due to weather conditions. Luxair told passengers to find their own accommodation and get reimbursed from the company. We flew in January, now it's the end of April and still no answer from Luxair. We made several phone calls, sent emails. Every time we start from zero with incompetent people at their customer support and still no refund! It's a shame for this company.

Not Verified | They lost my bag! I flew from London city airport to Paris with a layover in Luxembourg and when I arrived at Paris mine never showed up. I submitted a claim to try and resolve it but that turned out to be a waste of energy. Worst part is that their baggage line doesn’t open until 3 and only stays open until 5. Really unbelievable, I came here to see Disney land and now I have to go find a whole new wardrobe and everything. Would not recommend this airline.