✅ Trip Verified
| Munich to Luxemburg. I have been flying a lot using Luxair in the last 10 years. The quality of service drop significantly in my view in the last years especially compared to the prices which remains higher than the average. Notwithstanding the above, the customer care and the communication is really terrible and poor. Recently (5th September 2018) my Luxair flight from Luxemburg to Munich was cancelled. I was travelling for business. I discovered that my flight was cancelled when I arrived at the airport where I was rebook on a Lufthansa flight. It can happen. What it must not happen is that the same airlines which has cancelled the flight and caused you the inconvenience, is refusing to grant access to their lounge (I am usually allowed to) because of no refund from Lufthansa. I prayed the responsible to help me as I had to work and I had some tough deadlines to respect and the fact that my flight was delayed cause me some problems. They simply refused... they also refused to allow me to talk to a supervisor... I call then directly Luxair... they told me to contact the Luxair personnel. I then wrote a complain to the airline, no answer after almost 2 weeks. If a flight was cancelled, not because of customer care, but just because of the normal rules, the airline shall treat the affected passengers with duly care. Is this the care? No time to listen to the problems of their customers (cause by the cancellation of their flight) and help them (just granting access to the lounge, nothing special). No answer to any complain and communications.