Lufthansa

Not Verified | They have delayed my baggage which can happen, but trying to get the reimbursement from them took me whole 5 months, multiple emails a day and a legal threat for 400 USD. Today again - strike in Frankfurt, again that can happen (even though the frequency that this happens with them compared to other airlines is peculiar) but the customer service representatives’ inability to provide any acceptable solution was striking. 3h 20minutes on a call, no solution given and no compensation offered. This will be my last time flying with Lufthansa.

Not Verified | My flight from Brussels to Frankfurt had a 3h delay, with 2h waiting inside the plane. Logically lost my connection flight to Sao Paulo. Captains of the flight served us with confusing explanations about why we couldn’t take off. At my arrival to Frankfurt no one was there to instruct us on where to stay for the night or when we could be booked on the next flight. Next morning i was rebooked on a flight that was cancelled. Now they don’t want to compensate me arguing that the issue was due to bad weather when there was not a singles drop of rain, snow or wind - complete bad faith and poor client service from the company that puts an email for customer service that doesn’t even work (an automatic response informs you that they don’t manage email anymore for security and privacy reasons.

✅ Trip Verified | I bought return ticket for my mother, on route SBZ-LIS-SBZ, from the Lufthansa web site. The return date was yesterday. However, while trying to do the check in, I was informed that the return of this ticket was cancelled online, on February, 2nd. I have absolutely not cancelled the ticket online, nor did I ever receive any communication from the company saying that the return was cancelled, so it must be a mistake from your end. It is true that the airport fees (€35) were returned to me on February, 3rd (without any notice), but as they went onto my credit card I only realized that yesterday. I called Lufthansa Internet Service Center in Lisbon. She informed me of the situation, told me there was nothing she could do except for selling me a new ticket, so she sent me to the Lisbon airport to the Lufthansa Help Desk. As I soon found out, there is no Lufthansa Help Desk at Lisbon airport, just a small counter to charge baggage excess fees. They told me to call the Lufthansa Call Center, who told me to call Lufthansa Internet Service Center, which, of course, was whom I called in the first place! I spoke with a lady who endlessly insisted that the return ticket was refunded to me (it was not! Only the airport taxes were!) and as such I had no more rights on my ticket whatsoever). This stunt has cost me some 400€, including the ticket that I lost and the new ticket I had to buy. However, what shocked me the most was not that Lufthansa has adopted (and refined) the worst commercial practices of the worst low-cost companies. What shocked me the most was that during all these endless contacts with the last men standing at Lufthansa’s contact centers, I could not find a single person willing to at least consider the possibility that this whole situation could have been caused by a glitch of their computer system. Welcome to the Brave New World at what was formerly known as Lufthansa!

✅ Trip Verified | 13 hour flight from singapore to Frankfurt and then onwards 2 hours from Frankfurt to Stavanger. Old planes, the whole experience felt dated. Next time i will book on an A350 or some plane that is not 20+ years old. Inflight screens were useless, no flight tracker working and touchscreens unresponsive. Worst food I've had in my 15 years travels back and forth to Asia.

✅ Trip Verified | Lufthansa lost my luggage, sent it to me 6 days late at destination and gave me 190 Eur of refunds when I had 230 Eur refund rights as per their policy. I had paid 150 Eur to ship my luggage. Terrible customer experience. Do not ship items with Lufthansa, they are a rip off and don't apply their own policies. Steer clear and fly with others if you can.

✅ Trip Verified | Atrocious service and rude staff. Did not even get a bottle of water in a 8 hr flight even after reminding them twice. Other airlines tend to be much more polite.

✅ Trip Verified | My check-in luggage was damaged by the airline which caused me many problems upon my arrival as I still had to take other means of transport to get to my final destination. The worst is the airline attitude towards its clients. It has been already 6 months I am trying to get compensation for the damaged luggage (even though the damage has been reported immediately on the arrival) and I am facing negligence from the airline customer care, who is forwarding my case to their partner Dolfi who is in charge of the case and sending the same copy-paste reply that they will contact me within a few days (which never happens). I am shocked with the way the airline deals with the claims and consider the attitude of the airline unacceptable.

Not Verified | The worst airline! Fly from Singapore to Frankfurt taking 13 hours. They feed us at the beginning and then nothing for 11 hours. Please take some sandwiches with you because you will be starving! They close themselves behind curtains and didn't care! In Frankfurt 13 hours delay. For all this time Lufthansa give me 15€ which you don't get without asking to spend at the airport which is equal to 2 sandwiches! No access to main bag where I had warmer clothes as was very cold. In my opinion, personnel of Lufthansa just don't care about you as clients. I spent on this ticket 1500$. They just ignore your needs! I fly from Sydney to Europe many times but nobody has made me feel how Lufthansa did! I do not recommend this airline.

Not Verified | Flight experience was nice. My checked bag was put on a separate flight that left the next day. After the flight with my luggage arrived I received a text saying that it was at the airport available for collection. I drove to the airport and no one from the airline was there to give me my bag. I left and drove home. The next day I called their customer service and they assured me that someone would be there to give me my luggage so again I drove to the airport, again no one was there and I was forced to wait three hours for an employee of the airline to show up and give me my bag that had been there since the night before. Trying to find out when someone would be there was an abysmal experience and they did not specify any sort of time frame when I could collect my baggage which had been delivered the night before.

✅ Trip Verified | I recently had an incredibly disheartening experience with Lufthansa, and I feel compelled to share my ordeal to warn fellow travelers about the serious issues I encountered. My journey with this airline was marked by delays, missed connections, baggage mishandling, and subpar service. Flight Delays and Missed Connecting Flight: My scheduled flight was plagued by repeated delays, causing a domino effect that ultimately led to missing my connecting flight. The lack of communication and transparency during these delays left passengers like myself feeling frustrated and stranded. The impact on my travel plans was significant, and the subsequent attempts to reorganize my itinerary were met with unhelpful and indifferent responses from the airline staff. Baggage Woes - Not Once, but Twice: To compound the already distressing situation, my checked suitcases were not loaded onto the flight not once, but twice. The first instance could be considered an unfortunate mistake, but the recurrence of this issue raises serious concerns about the airline's operational reliability. The inconvenience of arriving at my destination without essential belongings is simply unacceptable, and the lack of a proactive solution from the airline further exacerbated the problem. Subpar Service: Throughout the entire journey, the service provided by Lufthansa Airline was nothing short of disappointing. From unhelpful staff during delays to the apparent lack of a well-executed baggage handling system, it became evident that customer satisfaction was not a priority for this airline. The attitude of the staff members was indifferent, bordering on disrespectful, further adding to the negative experience. In conclusion, my experience with Lufthansa Airline was a complete letdown. The accumulation of flight delays, missed connections, baggage mishandling (repeatedly), and poor service has left me with a resolute decision never to use this airline again. I hope this review serves as a cautionary tale for those considering travel with Lufthansa. There are undoubtedly more reliable and customer-focused options available, and I strongly advise against choosing this airline for your travel needs.