Lufthansa

LH431 6/21 to 6/27. Inbound was via BRU with LH1006 and UA973. I travelled FC from ORD to FRA in a B747-8 and it was great. I miss only the small snacks (like nuts sandwiches chips) between the meals. UA is offering these snacks. The FC cabin is quiet comfy and spacious.

MUC-LAX on May 19 in a newly refurbished A340-600. Passenger handling at the airport was superb pick-up from aircraft escort to lounge passport formalities all done while we relax. The First Cabin was fully booked and we had two stewards taking care plus the cabin chief checking in occasionally. Aside from the splendid service like in a gourmet restaurant our crew was very cordial and made sure our time was as enjoyable as possible. The only downside I can remember is that the air-conditioning was quite draughty and could not be reduced.

LH414 MUC-IAD on 15 June 2014. Aircraft great most of the crew were great but there were 2 unfriendly staff members amongst them. Otherwise everything was fine including the weather smooth flight captain's announcements informative and clear. Seat 24C has no legroom due to the partition. The seat itself is ok for economy class but the partition is too close to the knees.

I am German and used to be a loyal Lufthansa customer. In general it is probably still one of the better Airlines out there but the way they treat the average customer who are just Frequent Traveler status or even less and not Senator or Hon is just plain deplorable. The way they credit now for miles flown tells me that they don't value my business at all anymore. Another annoying thing is the discrimination against carry on bag travelers who are not Gold level. I invested quite some money into a carry on to make sure that it would be in compliance size wise according to international standards and IATA approval but yet I was forced at various occasions to give it up when I was just about to board the flight. The most recent very bad experience I had was when I was just coming off the transatlantic flight from Dulles to Frankfurt and wanted to connect on the domestic flight to Berlin LH 180 on Sunday June 1st at 10.45am. The gate agent ladies serving the desk for that flight were just horrible to say the least forcing me to check my carry on bag which I had no problem carrying on the transatlantic flight from Dulles to Frankfurt. It's one thing if there are viable reasons for that to do so but being singled out while others were walking by with two pieces of luggage was an experience of discrimination that I never wish to endure again.

LH 411 on June 10. Perfect Service especially during check-in for return flight from US because I arrived at airport only 35 minutes before departure. Airline personnel were able to manage a direct security check (bypassing the waiting line) a quick transfer to the gate and also the bag arrived on time with the flight.

I flew to Washington with United and returned with Lufthansa. I am disappointed by the differences in service between Star Alliance members. Lufthansa was so much better than United. Everything: food friendliness of staff seats. Below ratings are based on Lufthansa flight only.

LH 439 on A330 DFW-FRA with friendly attentive and professional staff. Nice flight only the old Business Class Seats getting more and more outdated.

LH1935 TRS-MUC and LH474 MUC-YUL on Friday June 20th. I usually fly Lufthansa since the local airport near the city I work in is fairly connected with one of its hubs. Even if the flight tickets are a bit expensive I think they provide a reliable service and have a good customer service. Last flight was on the same line an intercontinental one and even travelling economy class you're quite comfortable aboard. I wish the other airlines I use when star alliance partners are not available would provide a similar service.

Flight 464 from Frankfurt to Orlando June 21 2014. Trip started in Istanbul June 21 2014 on flight 1305. We booked our flights 9 months ago. My seat on flight 464 from Frankfurt to Orlando was 39c. I checked in online double checked at the Frankfurt gate still 39 c. Once onboard my seat was given to another who booked late. The new seat was in another section of the plane nowhere near my husband. Since the flight was full the attendants would not move this passenger and were unhelpful. The purser was surly and rude.

LH 419 on 1 Jun 2014 from IAD to FRA. The flight was on time the announcements in German and English were clear and understandable. The Inflight Entertainment didn't respond very quick on fingerprints and some of the movies are not particularly new. I saw the same movie-titles on my flight with this airline 8 months ago. They served pasta or chicken for dinner - it's always the same. The bread they served was warm and tasted very well. The little snack for "breakfast" didn't knock my socks off. It was better in the past.