Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

Lufthansa customer review

(Germany)

Flew LH 454 21 Aug 14 FRA-SFO A380 and LH797 31 Aug 14 HKG-FRA B748. Great service provided in the air as well as on the ground. Food choices were good and fresh. Unfortunately the A380 still had the old angle-flat seat. The B748 had the new flat beds.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Czech Republic)

PRG-FRA-SIN-FRA-HAM both trips with late evening departures. Compared to other airlines on the route Lufthansa is downright boring but absolutely efficient. The short-haul A320s have zero IFE and only a bare minimum in terms of onboard comfort but the handling and service is flawless. My 19.30 flight from PRG was delayed which would have prevented me from making a tight connection in FRA. Instead baggage drop-off staff already awaited me with a new boarding pass for an earlier flight which was delayed as well and rushed me through fast track to comfortably make my connection. LH even serves sandwiches on the 35min hop to Frankfurt. Both Singapore legs were on the A380 which is always a treat. The cabin is extremely basic and the AVoD is just average but the service is snappy and organized meals are good crews are friendly. It's hard to get a good night's sleep in economy but the overall experience is still as painless as it gets.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Italy)

LH411 from JFK to Munich 23 August 2014. I sat in Business class together with my family. The comfort was satisfactory for the space the seats and the service. Staff was very friendly and professional food and drinks were of good quality. Overall I appreciated the service and quality of this airline. I am frequent traveler and I always prefer to travel with Lufthansa both in economy and business so I recommend it to everyone.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

First Class Service in First Class Cabin. Well there might not be much justification to buy a first class intercontinental flight ticket since a business class flight will be a fraction of cost which may give your controller a hardtack. But if you just have to stay for a meeting in the US and return within 48hrs to your desk in Europe you might consider for your personal sake to spend more money just to arrive back home relaxed. Lufthansa new First Class offers an outstanding service to arrive rested ready to make decisions. Compared to some of the Gulf Region Airlines the Lufthansa first might be considered plain and functional but the service is professional and surpassing.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Singapore)

Flew the brand new 747-800 on this Washington D.C. to Frankfurt route. Was my first time and was very curious about it. The upper deck business class is very quiet and has a private feel to it. I also like that you have a private storage compartment right below the window like on the upper deck of an A380. Lufthansa has made some innovative design choices. For example in the bathrooms the toilet seat and cover both have a separate handle so that it's easy to lift either up. Such a simple invention yet I've never seen it on other airlines. The new biz class seat is a huge improvement over the old angled-flat seat which is still used on all their other planes. It's a friendly configuration for if you're traveling with a friend the seats are slightly angled towards each other making it easy to converse. In sleep mode the seat is unfortunately not too comfortable especially since the footrest where your feet go is very narrow. The food and service was ok. They had a good selection of wines and the menu had a regional focus focusing on cuisine from the area you're flying from. Love the idea however taste wise it was not outstanding. Overall though a huge improvement from their old business class. I hope they upgrade the rest of their long-haul fleet with these seats.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United States)

I took six flight operated by LH this month. Two of these were long haul - EWR-DUS on August 3rd and MUC-EWR on August 26th the other four were intra european - DUS-VIE on August 4th LWO-MUC-DUS on August 16th and LWO-MUC on August 26th. All of the above flights were on time pro active and kind cabin staff and ground staff. Meals and drink service were great cabin crew always ready to offer refreshments and drinks on long haul flights. Hot towels served on long haul flight were much appreciated. Seat comfortable on all flights except one from MUC to EWR where LH Airbus 340-600 still had old economy class seats. Will certainly recommend Lufthansa!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Germany)

July 13th 2014 LH2067 HAM-MUC. LH0476 MUC-YVR. Aug 2nd 2014 LH0493 YVR-FRA. LH0016 FRA-HAM. Our flights were on time and regarding the soccer-final Germany-Argentina we received a special service - free wifi and cold- fresh beer. That was excellent. Lufthansa does not provide perfect space and service however as an economy-flyer I trust in the quality of the planes and I'm always satisfied with LH.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Lufthansa customer review

(Sweden)

Although I managed to check-in online with Lufthansa via Avianca given an earlier connecting La Paz to Bogota flight the latter did not let me print boarding passes told to report to the check-in counter. Thus I had to join 30-40 person long check-in queues at 2 am taking an hour to clear. There was a long layover of 14 hours in Bogota so connections via Star Alliance are not convenient. The seat assigned for the 11-hour Lufthansa LH 543 flight BOG-FRA on Sunday 24 August was totally different from one I selected online - 24D versus 55K and at odds with what I had requested on booking months earlier and as stated permanently on my Silver frequent flyer record. I asked for the seat to be changed but was told that this could not be done on the Avianca system only in La Paz by Lufthansa despite both airlines being part of Star Alliance. At Bogota airport I was informed initially by Lufthansa staff that this was due to overbooking and 'nothing' could be done. They also tried to put the blame on me for not informing them earlier or checking-in earlier. I had done my online check-in 24 hours ahead of Avianca flight which was about 38 hours ahead of the Lufthansa one - well before most others would have checked-in and so should have got my selected seat. I was then told of a 'special offer' of a business class upgrade of USD600 - another profit-maximising effort instead of service-recovery of a complimentary upgrade or even a USD100 one which I might have accepted in desperation. The seat was finally changed grudgingly - without apology or even a smile - at the gate to 55G at a part of plane and side I did not like at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Singapore)

On this very short 40 min flight from Frankfurt to Brussels Lufthansa managed to serve a full and very yummy breakfast. Efficient and impressive service on this 737-500 plane. The American airlines could learn something from Lufthansa about service and meals on short regional flights.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

11/8/2014 LH475 YUL-MUC. After online check-in (even without printed boarding pass / mobile phone) baggage drop- off at Montreal airport (YUL) was done within 5 mins. Landed on time. Friendly service. Quiet flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes