Lufthansa

Flew Kuwait-Frankfurt business class via Airbus 330-300 then Frankfurt-Miami Business Class on the Airbus 330-800. Service was fine and efficient as is typical of Lufthansa. The comfort was awful-seats were so narrow and hard. The worst I have experienced frankly. Never again will I fly them-especially spending all that money on business class.

I flew LH 520/521 MUC-MEX-MUC on A340-600 recently and need to say everything was as good as it can be in economy. A good flight for LH as the flight was fully booked. Flight attendants polite and friendly food nice drinks offered throughout the flight good IFE and much improved monitors and film selection. Enough information from the cockpit.

MAD-FRA-JFK. Airport experience in FRA was absolutely the worst. However on board product and service is excellent. First leg on the A321 full bar service and tasty hot breakfast was served despite being a short 2-hour flight. Service was excellent and attentive. Second leg on the A380 and sat on a small section of Economy class on the upper deck. There was a dedicated flight attendant for the mini cabin and service felt very personalized and private. He was extremely attentive caring and friendly. Lunch was delicious and substantial and so was the pre- arrival snack. IFE had a good selection of movies TV shows and cool features like the tail camera and the screen was of decent quality and responsive. Seats were comfortable and reclined a lot although under seat storage was extremely limited due to the IFE box. Despite that minor grip Lufthana's product is definitely top-notch and I have to commend their excellent in flight service from their crew.

I flew with Lufthansa for a connection flight the duration of which was likely no more than 3-4 hours it was a short-haul flight. I needed to freshen up before landing there were no seatbelt signals up so I seized the opportunity to use the lavatory to freshen up. As soon as I finished and exited the lavatory there was a flight attendant waiting for me. I opened the door and this woman was standing in front of the restroom with what seemed like arms folded and a scowling face as though I'd done something wrong. No I wasn't in first class and yes my "freshening up" in the lavatory may have taken some time. But at the end of the day I paid for my flight and frankly it is no business of a flight attendant what passengers do in the restroom. She said not one word and basically stared me down as I walked back to my seat. Needless to say the customer service was lacking from the flight staff and I will never fly with Lufthansa again.

4/10/2015 FRA-LAX LH 456. Lufthansa from FRA to LAX on A380 economy class and won't repeat this mistake anytime in the future. Seat pitch is listed as 31" but felt more like 28". Width is listed as 17" and that felt about right. Seat configuration is 3-4-3 which is pretty much standard. It was just too cramped again I believe the pitch that Lufthansa list is wrong as I've never felt so tight with a 31" pitch and I've recently lost 25 pounds. All else was great. Food was above industry standard staff were polite and attentive after meal drinks were plentiful and included brandy wine and beer at no charge. Snacks were passed out during duration of flight. Flight entertainment was weak but having a place to charge my laptop was handy as well as WiFi although slow and charged at 17euro. Unfortunately I have a bad back and will have to take a different carrier next time out.

I went from Frankfurt to Singapore in a A380. Lufthansa had changed my prepaid comfort seat to a standard seat because of an equipment change. Drinks and food came in the wrong order. No menus were distributed. Staff were not service minded and looked more interested in playing with their smartphones in the gallery. Movies could not be seen with English subtitles. Not the level I expect from Lufthansa.

ARN-MUC-DEL and return from 2 April to 12 April. ARN-MUC and return both operated by A320s MUC-DEL with an A346 and DEL-MUC with a refurbished A333. ARN-MUC departed on-time had checked-in online and we had selected our seats. Everything was as planned our seats did not get mixed up like they usually do on other airlines. Boarding was smooth as expected. The flight was 100% full overheard the flight attendant saying that not a single seat was empty didn't also find an empty seat when I looked around. The flight attendants were very friendly and attentive overall the flight was very pleasant. Next flight was MUC-DEL onboard an A346 unfortunately it was a plane with the old IFE and seats but the outstanding service by the friendly flight crew compensated for it. Food was great didn't expect that good food from LH. Legroom was enough for this flight we landed 20 minutes late in Delhi due to thunderstorms in the area. DEL-MUC operated by an A333 with the new cabin very clean plane. It had the new IFE which was very neat looking however I think they need to add more popular albums and more movies. The legroom wasn't great but it was enough for me I'm 177 cm tall. The flight attendants were extremely friendly on this flight as well in fact all of the LH flight attendants were friendly. I don't like to eat breakfast on my flights but the food wasn't bad flight landed exactly on-time in Munich. MUC-ARN once again operated by an A320 flight was on-time with friendly flight attendants again. They served a sandwich on this flight which was not bad. Overall I'm very satisfied with Lufthansa's service very nice flight attendants they also had very helpful ground crew at DEL. I would gladly fly long-haul with them again!

Short flights FRA-VIE LH1138 and VIE-FRA LH1137 in April. Excellent flight experience concerning all aspects. After security check in FRA Lufthansa offers coffee and hot drinks for free and also a wide selection of international and German newspapers. During the flight you get a tasty sandwich and full bar service. Seats are comfortable for short haul flights legroom is good. Captain kept us informed about flight route arrival time and weather at destination airports. Cabin crew was fantastic attentive smiling and charming. LH is highly recommended for European flights!

OSL-FRA-TXL-FRA-OSL. A couple of hours after I checked-in online the day before I was supposed to travel OSL-FRA- TXL Lufthansa sent me an sms to inform me that my Lufthansa OSL-FRA sector was cancelled due to Lufthansa pilots being up to one of their capricious strikes again. This Lufthansa cancellation caused me a lot of inconvenience. Furthermore it was all in vain trying to call Lufthansa's reservations in Norway and elsewhere in Europe - lines were too busy to get through. So despite my very busy schedule I went to Oslo's Gardermoen airport where SAS do the ticketing for Lufthansa. In a very short time SAS rebooked me on the SAS direct morning flight from Oslo to Berlin-Tegel therefore greatly reducing the inconveniences caused to me by Lufthansa and Lufthansa pilots on strike. I paid extra to fly on Lufthansa as I had to be in Berlin early but in hindsight SAS was cheaper more reliable and better than the competition on this occasion - paying a premium to fly Lufthansa resulted as a waste of money time and effort (given the pilots strike not just SAS but also Norwegian and Ryanair would have been better on this occasion). On the return sectors TXL-FRA-OSL the service was very good and significantly better than I what experienced lately on Lufthansa. However all in all this is was the second time in the space of just 3 months that the industrial disputes between Lufthansa and capricious Lufthansa pilots caused me inconveniences while travelling between Oslo and Berlin. This time the inconveniences were not acceptable to me and as a result similar future travel arrangements will be on other Star Alliance carriers but preferably not Lufthansa.

HKG-MUC on LH 731 seat 10D. The new seat is rather small (~ 47 cm in width) but it is almost flat. The screen for entertainment is approx. 15 inch. Lots of films and musics as well as documentation to watch. Food was good there are less magazines to read than in the past. The new seat is somewhat smaller but you can sleep better since it is almost flat. Impressive.