Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1939 reviews
6/10
4 star Skytrax Rating
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3/10

Lufthansa customer review

(Switzerland)

Flights LH720 and LH721 from FRA to PEK and back. Everything written regarding the Lufthansa business class seats is absolutely true. Outbound flight on new 747-8 with new business class seats which are flat beds. Unfortunately if you are satt near the window in flat bad position it is almost impossible to get out of the "bed" without disturbing your co-passenger. On top your feet are very squeezed in the tiny hole at the bottom of the bed. Food choice OK as well as beverages. IFE system I would rate as average. Flight on time. Inbound flight - nightmare instead of 747-8 it was old 747-4. As I checked in online nobody at the counter mentioned that the plane was changed and consequently my seat. Departure late for more than an hour. Old business class seats which are a disaster if you have the idea to sleep during the flight (not flat bed and very uncomfortable). Entertainment system was not working for more than two hours of the flight as needed to be reset. Food on the same level as outbound flight. No soap in the toilette. At the end arrived on time to catch my connecting flight. Overall will use them only if I have to otherwise for the same or lower cost other ME airlines and even the airlines from the Lufthansa group are offering much more for the same buck.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Lufthansa customer review

(Switzerland)

LH457 LAX-FRA 26/2/2014. Service OK seats in new 747/8 are very bad with not enough space! Food was good beverage service not satisfying!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Lufthansa customer review

(Germany)

Flight from Frankfurt to Singapore. Great value for money. Food was delicious. Inflight entertainment could be improved for instance a more modern and larger movie selection as on other competing airlines. Considering that the flight was 180 Euros cheaper than Singapore Airlines I was very satisfied.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Norway)

LH456 FRA-LAX 21 Feb 14. Great trip with LH new aircraft nice and enjoyable/humoristic crew. Nothing to say on the service although the seats do need an upgrade it does not contribute to the full experience as the entire flight overall is good. The entertainment system (AVOD) is easy to use although late responding but with a good selection of films music and travel information. Overall a very nice experience and flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

EWR-MUC 19/02/2013 LH413. My travel experience was great. From check-in to lounge and boarding it was very smooth and easy. The flight itself was relaxing food and drink was excellent and the staff very friendly. In the end we were even 30 minutes ahead of schedule. I wish flying would always be like this experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

LH410. Not having much space these day in normal economy class with 6'6'" height it is nice to know that is still possible to get the emergency exits. Service is good and very friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(United States)

LH 428 on Feb 16 2014 from MUC to CLT. Flew First Class - very attentive friendly service. Insufficient movie selection in comparison to other airlines. Entertainment system often malfunctioning so in this case no service call or reading light activation possible.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Switzerland)

Disappointed with the recent Buenos Aires to Frankfurt flight. Several crew members seemed rude and unmotivated when an elderly lady boarded with a light and small suitcase the flight attendant refused to help her stow it away. Other occasions the crew were not helpful: to a family travelling with small children removing food plates instead they walked over it and complained about it. Other than that service was been ok flight attendants served passengers with water and juice several times during the night in addition to the self-service bar area with small snacks and beverages. Dinner was ok breakfast was very disappointing. Unfortunately there are not many alternatives on this route. However on the outbound journey the crew both on ground and on board were much nicer and all flights were on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Lufthansa customer review

(Czech Republic)

Early-morning feeder flights from to Frankfurt and back outbound on a brand new A320 return on an older plane with newish cabin. The core product is rather basic both in terms of comfort and services but the planes were spotless the crews extremely professional and the slimline seats at least provide decent legroom. LH still serves nice breakfast and drinks even on these short hops and there is really nothing major to complain about. One thing to improve is seat assignment in economy which tends to get really messy at times.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Germany)

Unfortunately we were unable to use the online check-in service on the Lufthansa homepage. This service is apparently unavailable when you have a connecting flight in Los Angeles (LAX to FRA) and come from the Big Island of Hawaii - Kona Airport for that matter - meaning that our 4 tickets were scattered all over the plane. Luckily this problem could easily be solved by a friendly member of the Lufthansa ground staff in LA. The flight from LA to Frankfurt was okay overall seats on the 747-8I are not the most uncomfortable though a little too lightly padded. Dinner and Breakfast were offered - both were quite good. The inflight entertainment featured some of the latest movies in various languages (sadly variety was not that great) the flight attendant were generally nice. We would recommend Lufthansa.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes