Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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10/10

Lufthansa customer review

(United States)

I was impressed and happy with the service, friendliness, food and entertainment on board. This was a big improvement to flights last winter with the old Business Class. The crew were great and the 10 hour flight went by quickly. The A380 is quiet and smooth in the air and LH has done some homework and the hard working flight crew made the difference. In my 16 years of flying the captain did greet the Ladies, gentleman and children on board.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteFrankfurt to Houston
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Poland)

The longest flight of Lufthansa. Crew was professional. Seats not so comfortable like Emirates or Cathay Pacific, but acceptable. For the price I paid, I expected more than I was given. Moreover, considering the lengh of the flight, the service should be very good, but it was decent. Entertainment system was ok and acceptable. To be honest, I don`t have anything to complain, maybe except the space for legs, but it is also difficult to find anything to praise in that service.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Buenos Aires
Date FlownSeptember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

Lufthansa customer review

(United States)

I was impressed and happy by the service, friendliness, food and entertainment on board. This was a big improvement to flights last winter with the old Business Class. The crew was great and the 10 hour flight went by fast. The A380 is quiet and smooth in the air and Lufthansa has done some homework and the flight crew made the difference. In my 16 years of flying the captain did not previously greet the passengers onboard. Years ago there was only 1 Purser who did the same thing.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteFrankfurt to Houston
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(United Kingdom)

My journey was incident-free and my customer experience very good for an economy price. Staff were on the whole friendly, the planes were a good temperature, and there were only very small delays (20 mins for one connection). Food was nothing exciting but on planes it never is. I brought my own snacks. Entertainment system was a little less modern and the screen smaller than past experience, but it was still fine to pass the hours. Seat wasn't super comfortable and there wasn't loads of leg room, but with the blanket provided it was survivable. For the cheapest option around, that's all I had hoped for. As I said, the staff were friendly and well-presented. Only annoyance was that no-one came around between meals so any queries and assistance were hard to attain. Toilets were fine too. Not lovely, but they are plane toilets.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to Seoul Incheon via Munich
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

Lufthansa customer review

(Taiwan)

My partner and I were flying from Frankfurt to Hong Kong on June 28th - we sat at 34B/C. We were left no choice of meal options twice in a row as we were served last for both in-flight meals, dinner and breakfast. The crew served the meal from the same direction, from the back to front of the cabin both times, and when it’s our turn, we only got whatever was left. We can understand this the first time, but the second time it happened we didn’t get to choose our food, we felt being treated unfairly, and to us it clearly showed that Lufthansa did not care about attending to customers’ needs and respecting their right of choice. We paid our fares as everyone else! It is not about we really have to have that particular food, it’s about the fact this happened twice in a row and obviously did not respect customers choice. We have flown Lufthansa quite a few times, and were very disappointed this is the way Lufthansa treat their customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Hong Kong
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

Lufthansa customer review

(Japan)

Smooth flight on upper deck of the Boeing 747-8. Seat is very comfortable. Food was excellent, crew upbeat and professional. Pilot updated us on flight details frequently and a smooth landing. No idea why many critics here demand that the flight attendants smile for 12 hours, I always prefer friendly staff who I trust would act professional in an emergency case instead of a constant smile and no clue what to do if it counts.
AircraftBoeing 747-8
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHaneda to Frankfurt
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

Lufthansa customer review

(United States)

This was our first time flying Lufthansa. While the organization that paid for my flight booked an economy ticket, I noticed the opportunity to bid on premium economy tickets for 3 of the 4 legs of our round-trip flights. Our bids were accepted for two of the flights, but not accepted for the third. Ironically, this is the one leg for which we had bid the most because we hadn't been able to secure good seats in the economy class. Even more ironic, when we checked in for this specific leg, we asked if there was an opportunity to upgrade class and we were able to do so at half the cost of what we had bid. Overall, the experience in premium economy was good. Much more room than the typical economy seat. But one leg was a bad experience. On the final leg, the seat map that we used to choose our seats was not accurate. It showed our two seats being in front of a set of bathrooms. When we boarded the plane, we found that our row was actually the first row after the bathrooms. Because we were on the side row, there was no wall or curtain between us and the bathroom. It essentially became a seven-hour flight sitting next to the bathroom. We would have been much better off with our original economy seats. I'm surprised that Lufthansa would not have designed this section better and that they didn't have a more accurate seat map.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RoutePretoria to Boston via Franfurt
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United States)

Excellent airline! Seats very comfortable, flight attendants smiling. They surprised us by approaching my husband and wishing him a happy birthday (without us telling them it was his birthday) and gave him a chocolate gift! They provided a very tasty sandwich with a large variety of drinks. They do not charge for the luggage!
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Prague via Frankfurt
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

Check-in in Hannover quick, Lufthansa Business Lounge (access due to FTL status) stylish, friendly staff and good offer of drinks and breakfast - even scrambled eggs. Rest I flew Economy. Flight Hannover-Munich short 45 min service with full bar and muesli service. Munich is a great airport to transfer! Lufthansa offers all passgengers free coffee/cappuccion/tea from machines and free newspapers at the gates. Flight Munich-Istanbul also with new onboard connect wireless entertainment system on short/medium haul routes which is a massive improvment. You can use your tablet or notebook and have access to a variety of movies in different languages, music, flight map and: newspapers and magazines in different languages from the same day to download. Hot meal served by charming and professional flight attendends. On time and efficient.
AircraftAirbus A320/A321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHannover to Istanbul via Munich
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United States)

Great airline, great service in Business Class and I love the Boeing 747-8. Super quiet aircraft with open spaces and lots of room for carry-on. IFE not being HD is a bit disappointing for a new aircraft.
AircraftBoeing 747-8
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteORD to PMI via FRA
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes