Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1796 reviews
6/10
5 star Skytrax Rating
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8/10

Lufthansa customer review

(Austria)

The flight (LH431) was as expected good. The chosen seat was good for my long legs. Departure and Arrival was nearly on time. Only the served breakfast was very poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Canada)

It's always a pleasure flying with Lufthansa. The flight LH 490 was ready on time for departure and the crew aboard welcomed all with a smile. The aircraft was new and cleanliness in the cabin was satisfactory. This time there was no aerobridge and the boarding was via bus. This added to a bit of inconvenience to some passengers. The new Airbus cabin storage is comparatively small and passengers had to struggle finding a place to put their carry on luggage. Overall the food and beverages selection was good. I would highly recommend this flight to my family and friends.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Italy)

Flight LH430 was perfect. New Business class seats are really good and comfortable. I've received the upgrade from the economy with no additional costs. Entertainment was ok but sleep on the plane was better and the traveler kit was very helpful. I'll do it again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(United States)

Dec 21 2013 LH431 ORD-FRA. Efficient and friendly service. The new 747-8 aircraft offers a modern ambience in the Economy class LH standard seats with individual now well-functioned entertainment system but still the usual limited space.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Poland)

London LHR - Frankfurt. Quick 1 hour flight. Friendly enthusiastic and chatty crew sandwiches offered and full bar service incl. German sparkling wine and bottled beer even in Economy. All on time perfect.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

ORD-MUC LH 435 Jan 11th. Great Service Food is ok but the inflight entertainment system is pretty bad. Movie selection is rather small and the touchscreen is so unresponsive its a pain to navigate the menu.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

LH 415 Washington-Munich. 10/11 Jan 2014. Overall very good. Friendly service. Good (new) business class seats. I was surprised that I did not get entry to the Star Alliance Lounge at Washington airport even though I had a business class ticket and being FTL silver.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Qatar)

DOH-FRA-YVR: Both legs of flight on A340 aircraft. Not my optimum choice of long-haul platform; however Lufthansa really made the best of things. Traveled economy both legs yet found that both seat space and leg room were more than adequate. Food was so-so and selection of movies average. However cabin crew were very attentive and customer oriented. This airline is becoming my airline of choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

FRA to ORD. I slept most of the time on board so there was not much I had to complain about. Flight attendants very nice and friendly. Boarding in FRA is always very chaotic. It is much better organized in ORD. LH should handle the boarding procedure for FRA like they do it in ORD. I'd recommend that Lufthansa would send an e-mail notification when the plane changes so that passengers who book early can make sure that they can keep their reserved seat.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Denmark)

Frankfurt to Washington Dulles on Jan 8 flight LH418. Return on Jan 10th flight LH419. I have been flying Lufthansa for many years now both professionally and privately. It is not a cheap airline but I admit that I still use it for my private trips because of the impeccable quality of service at all levels. As a Senator passenger I know I get more perks but I see all the time the genuine attention that the staff puts in when dealing with every passenger. After having delt for many years with numerous american airlines I find this very refreshing!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes