Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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10/10

"know how to treat us"

(United States)

Athens to Seattle via Frankfurt. Excellent service, on time departure, pretty good food, enough leg room to get by. After flying Air Canada Rouge the difference on Lufthansa was very obvious. This airline makes it look easy and appears they know that we the flying people are the customers and they know how to treat us, especially on a transatlantic flight.
AircraftBoeing 747
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteATH to SEA via FRA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"attendants pleasant and helpful"

(Canada)

Toronto to Frankfurt, and this flight was operated on one of Lufthansa's older Boeing 747 aircraft, with smaller individual screens. Slight delay of over thirty minutes, partly due to flight attendants having to find new seats for a young family for unknown reasons. Meal service consisted of dinner and breakfast, but taste was not as good as on flights originating from Frankfurt. Announcement was made about free WIFI onboard, but I wasn't able to connect throughout the flight. Cabin attendants were pleasant and helpful.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYYZ to FRA
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"I loved the Lufthansa service "

(United States)

I loved the Lufthansa service on the flight from Frankfurt to Chicago O'Hare. Pilots were very helpful with information. Translators were very efficient. Cabin crew service was exceptional. However, Lufthansa staff at Frankfurt were not helpful. They changed my terminal of departure and I struggled moving from one terminal to the next. The security guards and airport officials could not speak good English. I figured it anyway, and nearly missed my flight.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Chicago O'Hare
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"I would say a good experience"

(Germany)

Dusseldorf to Jakarta via Frankfurt. Thanks to my Star Alliance Gold membership I was able to use the first class check in, which was very nice. Staff really friendly and helpful. In contrast to that however, was the receptionist at the lounge. She was grumpy and unfriendly. The lounge was rather crowded. Food selection was OK and there was a rather vast selection of beverages available which was nice. DUS to FRA is too short for any kind of service for economy class. The hardware is the Lufthansa hardware for short haul flights. Nice and comfy for short flights. Transfer in Frankfurt was unpleasant due to the long walking distance. I went directly to the gate where the boarding procedures were comencing shortly after. I was able to use priority but the procedure seemed very smooth. Shortly after take off menus were distributed, however, only to some of the economy class passenger. Also, there was no choice between food options later on. I know some passenger had a different menu. Crackers and drinks were served. I ordered water and tomato juice, but my juice was forgotten and I was left with only salt and pepper until I had to remind the FA. Approxmately 3hrs after take off dinner was served. Food was tasty, and the portion itself was comparable to other economy classes. The seat comfort was better than I had expected. The seats recline nicely and there is a decent amount of legroom available. When I wasn't enjoying the new very good entertainment system I was able to catch some good sleep. During flight, the FA served water and juice and there was a self service bar for drinks and crackers in the galley. Shortly before arriving for a technical stop in Kuala Lumpur breakfast was served. Containing of scrambled eggs and potaoes along with the usual items. Most of the passengers left in Kuala Lumpur and the airplane was pretty empty when we were heading to Jakarta. A nice and fresh sandwich and drinks were served on this short trip. Overall I would say a good experience. Not the top level five star experience you get from some carriers, but quite OK.
AircraftA340-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDUS to CGK via FRA
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very comfortable business class"

(Hong Kong)

Hadn't flown Lufthansa since I defected from Star Alliance more than ten years ago. On these two sectors, I was impressed. New Boeing 747-8, very comfortable business class seating, smiling and efficient flight attendants and well above standard food and wine. Lufthansa have come a long way in ten years and if this is their new standard, I may consider returning to Star Alliance. Only downside was the transit in Frankfurt where we had to disembark at a remote stand and then had to navigate the complex chicane of border control and security.
AircraftBoeing 747-8
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIAD to HKG via FRA
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"very good service indeed"

(United Kingdom)

Beijing to Frankfurt with Lufthansa. The A380 is extremely quiet and with Bose noise cancelling headphones it is even better, the quietest flight I have experienced so far. The seat was very comfortable and a good movie selection on a large screen. Good menu (a bit on the meaty side because of the Oktoberfest menu) and friendly cabin crew. Highly recommended. We left Beijing 30 mins late and arrived Frankfurt about 20 mins late. Nonetheless we did not miss our short connection to London City because ground staff brought us to the airplane by bus. A very good service indeed.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePEK to LCY via FRA
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very good European Business product"

(Austria)

Lufthansa continuously provides a very good European Business product. Check in was very efficient with instructions to use Fast Track security so that the way from arrival at the airport to the lounge was not longer than 5 minutes. Priority boarding was strictly enforced and passengers were welcomed by pilot and purser. Lunch was of very good quality and the crew was very attentive. All necessary information was given after arrival in Frankfurt and the explanation why a Schengen aircraft arrived closely to gates "C" (non-Schengen) was given. Bus transfer to the Schengen terminal was fast.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBUD to FRA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"cancelled due to bad weather"

(Romania)

Montpellier to Cluj-Napoca via Munich with Lufthansa. The first leg was cancelled due to bad weather at the departure airport. We waited more than 4 hours in the airport without food or water from the airlines and then transferred to Marseille airport by bus. In Marseille, we were acommodated at the airport hotel, 2 in a room even though we did not know each other. A hot meal was available at the hotel but was not ready to be served when we arrived. After a night in Marseille, the following day we were put onto the flight to our final destination.
AircraftEmbraer 195
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMPL to CLJ via MUC
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"solid performance both ways"

(United Kingdom)

We flew Lufthansa from Manchester to JFK via Frankfurt, returning Washington to Manchester via Frankfurt. A321 and A320 on short hauls, and on the US a Boeing 747-88. Solid performance both ways with the US flights being on schedule. Aircraft were clean and tidy, IFE good but not exceptional, touch screens responsive enough and a adequate range of content. The slim line seats are okay for if you stretch a bit. Our seat choices were honoured as well. Food was edible but bland. What impressed me was how Lufthansa dealt with a delay issue (not LH fault) by proactively booking passengers through on alternates while we were still airborne to FRA. What didn't impress me was the lack of enforcement of cabin baggage rules on the US-EU sector, if you werent on the plane in the first 10 minutes of boarding, you had nowhere to put luggage due to all the maximum sized carry ons already occupying the overheads. The European flights had nice sandwiches and seemed more roomy - with more restraint in overhead usage space.
AircraftA321 / Boeing 747-8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to JFK via FRA
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"the kindest cabin crew"

(Poland)

Lufthansa flight from Chicago to Frankfurt was pretty good. It was definitely way better and more comfortable than the one I took with Lufthansa one year ago. They were the kindest cabin crew, they smiled a lot, but not with fake smile. When I was forgotten during beverage service once, I was apologized many times for that. Food was served twice (full meal and snack) and beverages few times, probably 3 or 4. I was seated at the beggining of my part of aircraft, middle corridor, so no seat was in front of me, although it didn't mean more space for legs. Plane wasn't full, which means that journey was way more comfortable. Many passangers had 2 seats for themselves, some had more. Only one thing that I didn't like was comfort of the seat. It was too thin. More up-to-date films would be appreciated if they really want to be 5-star airline (and their crew behaviour suggests so).
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Frankfurt
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes