Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1801 reviews
6/10
5 star Skytrax Rating
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9/10

Lufthansa customer review

(Germany)

26/1/2014 LH 438 Frankfurt - Dallas. Very dedicated service and personnel when the cabin is not full service becomes slow when Fist Class is fully booked as there only is one person serving. Great Food and wine section and good media service. Still too many planes around which have the old setting in place not on the last trip which was great.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

Boston to Munich LH425. Reliable friendly in-flight and check-in staff. Poor SMS system for flight updates. One SMS informs customers that the flight is late another one about 1.5 hours later told customers the flight will be on time. When arriving at the airport it was late again. They are still doing averagely when it comes to pampering of their top status customers. There is hardly ever a complimentary upgrade while my US colleagues on US carriers get upgraded 75% of the time on long haul flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Italy)

LH429 CLT-MUC A330: Flight very cold but service food and beverages ok. New Policy for Miles a little bit complex for economy class: too many classes and you can't select the right one when you book a flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Italy)

LH419 January 23. Washington to Frankfurt. Plane was half empty so it was a very smooth and quiet ride. Always pretty satisfied with the efficiency of Lufthansa although they could improve the quality and seating space.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Lufthansa customer review

(Finland)

HEL-MUC/FRA-MAD return. I don't like their new loyalty program downgrade. I booked quite high priced booking class ticket last year hoping to earn more miles and to renew my Frequent Flyer status and loyalty with them just to be faced with the fact that earning miles is now 25% - 50% from mileage flown unless you pay full Y or C priced ticket. 23hrs check in before flight is useless 3 of my 4 flights were of change of equipment and I was automatically moved from reserved first Y row seat to the last rows of the bus. Very inconvenient as I had to wait a long time to get deplaned. Their onboard product has downgraded with NEK seat. 2 x 2hr 20min flight segments resulted me back muscle pain. Seat is so thin and narrow making noises when moving on it it is the most uncomfortable way to travel. Their refreshment offering is okay but snacks are inedible - no healthy and fresh options anymore. Cabin crew did their best service was professional with smiles. Lounge access was good as layovers were 3hrs 30min too long. Loyalty for this airline is completely useless for me I will change my loyalty to another Scandinavian carrier with better timetables.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Lufthansa customer review

(Germany)

Flight Abu Dhabi-Frankfurt: new business class seats on this night flight an absolute improvement compared to the old seat that is still in use. Wish all Lufthansa long haul seats in this class were already installed! Service on board really friendly and chatty. Nice snack and aperitif after departure good breakfast 1 hour prior to arrival. Could have been served 15 mins earlier but at the same time crew allowed us to sleep longer. Inflight entertainment improved as well a lot. The map/route should have music in the background. The new seat is perfect to sleep completely flat. Amenity kit is a plus. Smooth flight and professional service. A330 10 years old but in perfect condition. Welcome lounge in Frankfurt a nice place to have a shower and another great breakfast after this night flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

Flew CGN-MUC on a Saturday. Onward flight was nearly empty so you could seat any seat. Two drinks one coffee and one apple juice on a nice Airbus 321. Return flight on the same day was packed so all bins where overloaded. It took ages to board. Got drinks as well crew did a good job for a 55 minutes flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Lufthansa customer review

(Germany)

I travelled flight LH456 on Saturday 18th January from Frankfurt to Los Angeles. It was extremely cold on this plane due to some problems with the air-conditioning (seat 33H). Other passengers seated in rows in front of me were complaining as it was too hot on their seats! This must be a major problem and to be honest I was very dissatisfied with this situation. The flight attendants did a great job.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

I fly Lufthansa a lot long distance. Overall a very solid impression mostly on time friendly and competent staff. Quality of meals has decreased in economy as has seat comfort but that is normal these days. Major complaint on LH456 (FRA-LAX) on a 747-8: The touch screen user experience was ridiculous some input takes 10-20 s to be processed. Not only the case in my seat but pretty much everyone I observed had this problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Germany)

LH430 FRA-ORD Jan 20 2014 New 747-8. Seat comfort is inferior to most other airlines on this segment. Loyalty customer treatment (especially in regards to complimentary upgrades) is unacceptable seems non-existent all the way up to Senator (incl.) and might become real only with HON which is super exclusive. Food quality is average and staff attention in economy is also just average. Staff attention visibly improves from business class onwards. Inflight entertainment is a bad joke especially in economy as well as in any 'old' business or first class seat. Tiny monitors that are often defective. Fairly small movie selection. This is way behind the other airlines that LH wants to compete with. Economy seats in the new 747-8 are ok but seat comfort in the first economy aisle seat right behind business class is impacted by staff continuously pushing the blinds against the passengers legs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes