Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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10/10

"cannot praise enough"

(United Kingdom)

Flew Lufthansa from Lisbon to Birmingham via Frankfurt and cannot praise Lufthansa enough. Crew were friendly and professional. Food was of a good quality and complimentary alcohol/beverages on short flights was a nice touch. I have flown Lufthansa a few times with in Europe now and they are the best.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLIS to BHX via FRA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best airline food"

(Germany)

Booked seats in a small section on upper deck which seemed not as crowded as the rest of the plane. Before take-off the flight attendant adressed us by name and checked if the special menus were correct. The vegan food we ordered was some of the best airline food we have had. Flight attendant was friendly and professional. IFE was great, enjoyed some recent movies and liked the vast music selection. Only small negative point: No amenities are provided and Wifi was not for free. Lufthansa product is not as fancy as Turkish Airlines or Emirates but the staff is amazing.
AircraftA380-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Johannesburg
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"stress caused by seat numbering"

(United Kingdom)

We booked 2 return seats Manchester to Istanbul via Frankfurt. We booked and paid for extra legroom 12E/F on an A320. This was done using their layout layout of the A320. On arrival at MAN and prior to boarding we noticed that we had been allocated seats 9A/10A. Upon bringing the matter to the attention ground staff we were given seats 12A/B. However, on boarding our connecting flight FRA-IST we noted that seats 12E/12F were not additional leg room; the plane being an A321. The same aeroplane and same problem on journey leg IST-FRA. The final leg FRA-MAN presented the same problem, this time being an A319. Given that we had the correct row number for the first leg of our outward journey, we have no complaints other than the stress caused by the initial seat numbering. Having paid for the additional service we were not given the leg room seats as the only seat plan showing at the time of booking was the A320 configuration. Have you tried getting through to Lufthansa customer service? It's easier to get an audience with the Pope.
AircraftA320 / A321 / A319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to IST via FRA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"recommend premium economy"

(Croatia)

Originally booked in economy but tried to bid for upgrade to Lufthansa premium economy. Got email about unsuccessful bid 24h before flight. Mobile check-in was straightforward, selected preferred seats. During baggage drop-off informed about free upgrade to premium economy which was received with big smile, and even bigger question mark above my head as I was denied pay upgrade? Spent 2 hrs in the business lounge in T1 which follows Lufthansa standard food and catering options. Boarded clean and well maintenanted A340-600, greeted by smiling crew. Premium economy seat is comfortable and spacious, has good recline and very good legroom. Small bottle of water and premium economy amenity kit at seat. IFE screen is large and picture quality is excellent. I like the Lufthansa IFE selection and audio programs are my favorites. As flight is only 7hrs I watched only one movie, but listened to a few music albums. Food is served on tray and I did not see any difference in options compared to economy. Dinner and light breakfast were served during the flight. Cabin crew were friendly and efficient, I felt like a guest, not a passenger. Arrival was with a small delay, connecting flight to Zagreb on clean A319 on time, I slept the whole flight. Miles were credited next day. Due free upgrade overall experience was even higher then expectations and I can strongly recommend Lufthansa's premium economy product for business traveler on a budget.
AircraftA340-600 / A319
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteJFK to ZAG via MUC
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"have to climb over your neighbour"

(Germany)

I flew Lufthansa from Buenos Aires to Frankfurt in Business Class. The first flight was cancelled while we were taxing due to a problem with an engine switch. The few agents in Buenos Aires had problems dealing with the number of passengers. They weren't able to handle re-booking requests at the airport, but advised to call the call-center in Buenos Aires. Unfortunately, no one picked up at this time of the day. I was only re-booked on the next-day flight after I called Lufthansa in Germany. My seat was 85A on the upper deck which I prefer because you don't have a lot people walking around in the cabin. Two to three flight attendants took care of us on this 14 hour flight. The seat is comfortable and the footsie issue a lot of people complain about wasn't a big deal for me. The cabin layout is quite nice. However, it's difficult to leave your seat if your neighbour turned the seat fully flat and you happen to sit by the window. Then you have to climb over your neighbour. The food was great, however this flight was one of the last ones which didn't offer Lufthansa's new catering service. IFE was good with a large selection of movies. The flight attendants were friendly they always addressed me by name, which was nice. My neighbour was Japanese and one flight attendant spoke to him in fluent Japanese. The amenity kit was okay but other airlines offer a better product.
AircraftBoeing 747-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBuenos Aires to Frankfurt
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"highly recommend this airline"

(Germany)

Tokyo Haneda to Frankfurt. We traveled as a group of three seated in a small Economy class section between Business and Premium Economy class, which was a quiet and calm area. Crew was good, but not as good as ANA's crew on our first flight. Cabin announcements were too quiet and difficult to understand. Seat is a typical standard economy seat, seat pitch and width were okay. Lufthansa's plus were catering and entertainment. We got two full meals, a snack in the middle of the flight, and a small snack after take-off. All meals were very tasty and sufficient. Lufthansa has also a large selection of drinks including alcoholic beverages. Drinks were also offered by the crew during the flight. Entertainment system was fantastic with a wide selection of movies and music channels. Lufthansa also has one live TV channel, so I had the chance to watch a Premiere League football match, which was a nice touch. I've been flying with Lufthansa for a couple of years now, European and intercontinental flights, and can highly recommend this airline!
AircraftBoeing 747-8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHND to FRA
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"their service outstanding"

(United States)

Flew Lufthansa from Los Angeles to Prague via Munich return. I found their service outstanding and attention to detail good. Enjoyed the inflight meals and overall cleanliness of the bathrooms. Flight was well stocked with drinks and they even offered swiss chocolate as part of the flight. Had short hops from Munich to Prague and thought it would be a drop off in service, but found it just as good. On the way back flew the new Airbus and found it even more roomy and accommodating. The ground crew were outstanding in getting us to gate on time when our flight from Prague was delayed a few hours leaving us 45 min to get to the gate in Frankfurt. Would highly recommend this airline and would fly again for any long haul services in future.
AircraftA340
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLAX to PRG via MUC
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"flight was very pleasant"

(Germany)

Traveled Lufthansa business class from Munich to Lisbon. MUC airport is always a joy to travel from. The flight was very pleasant. Was seated in the first row of the business cabin with plenty of space. For dinner, a menu was provided with 3 choices for the main to chose from. Food was execllent. The crew was attentive and very kind. This aircraft offered the European inflight entertainement system which passengers can receive through the LH app on mobile devices, very nice touch. I have been a Senator for over 10 years and will fly LH again.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMUC to LIS
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"arrived well rested"

(Germany)

Lufthansa business class from Frankfurt to Hong Kong in a new Boeing 747-8. Selected seat in main cabin on lower deck as it feels much more spacious than the upper deck. Seat was a center aisle seat with plenty of space between the two seats. Seating and lounge position was very comfortable. Screen is nice and entertainement had plenty of options to choose from. Only minus in my opinion is the lack of stowage and the rather small seat width around the shoulders when fully reclined. The issue with the feet being close to the neighbour didn't really disturb me. Food was good but not excellent. Crew was great. Had about 7 hours of sleep and arrived well rested. Best European airline for me with very consistent service.
AircraftBoeing 747-8
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFRA to HKG
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"poor judgement on Lufthansa's part"

(United States)

My husband and I occupied Seats 45H and 45G on this flight. We are both seniors. Our row was directly behind row 44, which is the bulkhead row. Sitting there, I expect that there may be a baby or two seated in front of us, but not five (5) as was the case on this flight. As the plane attained altitude the woman in front of us changed her baby's diaper in the seat. The staff softly mentioned to her that changing should be done in the restrooms, and then proceeded to reward her behavior with a multitude of gifts for her two children. The children acted out, screaming and yelling, setting off the other children in the row during the entire flight. They were continually rewarded with extra attention from the flight attendants, while we struggled to get their attention for basic service. Surely five is too many young children too be in one row, making the flight a miserable experience for everyone seated around them. Lufthansa needs to disperse the children on any flight, so they don't constitute a critical mass of misery for all the paying passengers around them. At the very least, all other passengers should get their fair share of attention from the flight staff. This arrangement demonstrated very poor judgement on Lufthansa's part.
AircraftAirbus A346
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMUC to JFK
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no