Lufthansa

Mumbai to Frankfurt in Business Class on a Boeing 747-400. Lufthansa has eliminated First Class on this route and now operates this as a two-class configuration. I was in the upper deck of the Boeing 747 which was fitted with the new flatbed Business Class seats. The upper deck cabin was virtually empty (only one other passenger). Service was top notch, and a very comfortable flight.

Singapore to Karlstad via Frankfurt. I booked a Lufthansa business class ticket for my 81 year old mother who recently had a hip replacement operation. I specifically asked for handicap assistance which was confirmed weeks before departure. However, when my mother arrived in Frankfurt for transfer to Singapore, there was nobody to pick her up at the gate so she had to walk all the way to the next gate. For those who have been to Frankfurt airport you know that this can be a considerable distance. Upon her arrival in Singapore I called Lufthansa to file a complaint and was met with the instruction to do this via the website. I did that and got an automatic reply. Since then (now 14 days ago) I have heard nothing from Lufthansa. On her departure from Singapore I was guaranteed that my mother would have access to the business class lounge in Frankfurt on her transfer back to Karlstad as a compensation for their mistake on her outbound journey. (The thing is that there is no business class on the flight from Frankfurt to Karlstad so even though I booked a business class ticket I couldn't get any on that leg). On arrival in Frankfurt she was denied entry to the business class lounge and was put in a wheelchair in a corridor far away from the cafe to wait there for 2.5 hours. Again Lufthansa guarantees were worth nothing! It is outrageous how an elderly person can be treated this way.

Lufthansa from Mumbai to Frankfurt is a very nice airline. This was the first time I was travelling a foreign airline. When I entered the plane it was neat and clean and the newspaper service were also there. Special announcements both in Hindi, English and German were there and after departure we were given good drinks and the foods that were served were delicious. In the Inflight entertainment both hollywood and bollywood movies were there. I enjoyed the services given by Lufthansa and their slogan 'Nonstop You' is almost true.

I was extremely lucky to be able to grab Lufthansa direct ticket from Singapore to Frankfurt at a very low price, given that it was during the festive season. I loved the food, the inflight entertainment and the seats. I could sleep very well and the journey to Frankfurt was a pleasant one. The leg room is not as spacious as some other airlines. Overall, it was a good experience.

My Lufthansa flights were disappointing. Barcelona to Munich on an A321, with dirty interior and my seatback was not adjustable and fixed in the recline position. Staff was friendly but the quality of snack served was poor. Munich to Prague on A319, and stressed flight attendants due to so many huge bags in the aircraft. Why do airlines let people board if they come with oversized luggage that does not fit in the overhead bin or under any seat? Eventually luggage had to be stowed in a lavatory which was out of order due to this fact - thankfully it was a very short flight of only 45 mins. My return flights were cancelled due to Lufthansa strike.

Staff on the ground were rude at best. I did not book Lufthansa, but was transferred to LH flight after Air Malta cancelled my flight. Ground staff took almost 10 minutes to figure out my visa, even when I tried to help they refused. The good thing was the food which was edible. I will avoid them in the future.

I have traveled using the Lufthansa airlines several times to and from the middle east, US and Canada via Frankfurt or Munich. Cairo to Munich was a great trip, the service, seating, and food was awesome, staff were very nice, and checking on everything throughout the cabin. Munich to JFK was super, staff were excellent, food and beverages like a first class service, the main meal was excellent. Then comes my return flight Toronto to Munich operated by Air Canada, then things take a different route, the service was slow, and the food was not even a decent meal. I understand this is a different airline, but my problem is I picked Lufthansa and paid their price and chose to go through a layover rather than a direct flight, all this to get the service I chose. I pay to go on Lufthansa I expect to be on a Lufthansa airline or another airline up to their standard of service.

Dallas to Delhi via Frankfurt return with Lufthansa. First international travel with a 22 month old baby and it did not turn up that easy. Crew and service on Lufthansa flights from Dallas till Frankfurt was amazing, but it was the opposite from Frankfurt till Delhi - the cabin service crew was nice but service was limited and slow. The legroom really made my journey difficult from Frankfurt to Delhi. Holding a toddler on the flight is not a good idea because seats are not that wide. My tired toddler made me stand through out the flight. While returning (Delhi-Frankfurt), again service was poor, whereas it was nice from Frankfurt to Dallas. Is this limited service common for south asian flights. Flights are usually full, so there is a little chance to change seats. Air-conditioning in flight can give you a hard time and square cut blankets will not help you, better carry your own 1 light weight blanket and cap/hat and socks. If you are a non-veg then you have some meal options but for veg folks, you will get limited option and they missed my veg meal and I could not settle for sea food. $1400 flight and this kind of service.

I had a short flight to Frankfurt which was very expensive at around 600€ return. Even the flight took about 45 minutes the food was only a corny bar. I've flown many airlines on short distance flights but in terms of food the Lufthansa flight was the worst. The cabin staff were quite nice though.

FRA-BOM in Business Class in the upper deck on a B747-400. Lufthansa has recently overhauled the Business Class seats in the Boeing 747 and provide true flatbeds. This was a pleasant surprise. The in-flight service was classy. All in all, a very good experience. If there is a quibble, it has to do with FlyNet, Lufthansa's onboard wifi service. It is slow and unreliable.