Lufthansa

I booked Lufthansa from Bangkok to Nice via Frankfurt return. On my way back, there was a technical glitch with the engine and my flight got delayed by 9 hours. As a result, I missed my connecting flight (With Thai Airways) and was forced to stopover in Bangkok for 10 hours. However, the worst part was the customer service at Frankfurt First Class counter which is where I was directed to, to get further help. It proved to be anything but, helpful. I asked the person at the counter, that due to this delay, now I would not only miss my connections but, also have to stay overnight in Bangkok for 10 hours - how would Lufthansa assist. I was informed that my Contract with Lufthansa ended in Bangkok as my connection was booked separately with Thai Airways and not through Lufthansa. I had to go to customer service online or look for Thai Airways staff in Bangkok. When I tried to explain to him that it is basic courtesy that he or someone in Frankfurt office communicates this to their Bangkok office in advance, so I don’t have to go looking for their representative at midnight after a long flight, I was informed this is not possible as they had given me an airport hotel voucher in Frankfurt for the delay and had met their obligation and their contract ended the moment I landed in Bangkok. I re-iterated that all I wanted was that they communicate to their team at the other end, so whatever solution they have can be pre-planned, as it was Lufthansa fault. However, it proved too difficult for the counter person to comprehend, and I had to ask for his supervisor, who seemed to understand and agreed to inform their Bangkok team. I could not comprehend the service standards and I could not escape the feeling that they were doing me a favor. I understand delays happen, technical glitches happen but, the manner in which you deal with your customers under such circumstances shows the quality of any airline. Lufthansa failed in this case.

I have my first time experience fly with Lufthansa in July. My flight from Jakarta to Innsbruck via Frankfurt and from Budapest back to Jakarta via Frankfurt. The quality and efficiency really impressed me. The crews served the meal and drinks promptly. The entertaintement is better than most airlines that I ever took before. The flight departed on time. Check in was fast and efficient. The only downsize was that the seat was a bit hard.

Dublin to Frankfurt with Lufthansa in Business class. You get a great product and today everything was fine. Fast lane security, access to a nice and quiet Lounge in Dublin, priority boarding, a seat in a calm cabin with two armrests for your own and plenty of space for your elbows. Perfect food and drink servce and priority delivering of the bags. The price is not low-cost, but it is worth the product you get. Weak points? The seats do not really recline, there is no WiFi and there is no inflight entertainment, but as the flight takes only some 100 minutes, it is not a problem for me.

Hong Kong to London City via Frankfurt with Lufthansa. Swift check-in, passport check and security, all very pleasant. We decided on the Thai Royal Orchid lounge as opposed to the United Airlines option. Lounge not too busy, varied choice of food. I had dim sum and spicy soup, sandwiches and a glass of white wine. Sadly there is no champagne in the Thai lounge at HKG nor any choice of wine other than red or white. Nevertheless, we enjoyed the experience and the gate was not too far away. Boarding was orderly, despite the best efforts of some passengers who clearly didn't understand the logistics involved in boarding the A380. We were amongst the first to board and received a warm welcome from the cabin crew and we were addressed by name during the service. Pre-take off drinks were offered including sparkling wine and an amenity kit, slippers and a bottle of water were in the seat pocket. After take off drinks included champagne with a smile and the dinner service was excellent, the scallops and chicken with rice dish was very tasty and the crew were charming. Dinner was rounded off with cheese and port and then coffee and a rather nice Cognac. The seat when fully reclined was comfortable and felt more roomy than the Swiss seat/bed I had on the outbound and I managed to sleep for a few hours undisturbed. The cabin on the A380 was noticeably quiet, maybe because Business class is upstairs. A hearty hot breakfast was served which was tasty and ample. An excellent flight with a stellar crew. Quick disembarkation at FRA and we made our way to the quiet Senator lounge prior to our, not cancelled flight to London City. The flight was very full because many of the mainline flights to Heathrow were cancelled. This short flight was another enjoyable one with a personable crew and a quite filling continental breakfast of cold cuts, cheese, fruit and pastries. The usual bus to the terminal but at least there were the e-gates so not much waiting at immigration and our bags were waiting for us on the carousel. Another excellent Lufthansa experience.

This was our first flight with our 4 month old twins, and I had anticipated a lot of stress on this trip, however Lufthansa from check in, during the flight and upon arrival was just great. We enjoyed our trip, as it was an overnight flight the babies sleep for most of the time - and thankfully did not disturb other passengers. The only point is the Baby changer in the bathroom, it is rather difficult (for a man) to change the diapers on the changing table. The service onboard is fantastic - very professional. Also the wine selection - well done - I especially enjoyed the New Zealand wine.

Check-in at Montreal's airport went smoothly, the ground staff seemed very professional and friendly. Boarding went smoothly as well. Lufthansa recently refurbished it's cabin on all longhaul flights featuring the newer IFE which had a decent choice of everything. The seatpitch was around 31-32 inches but the seat cushion was quite thin. The cabin crew were very friendly as usual for Lufthansa and very professional. The meals that they served on this flight from YUL to FRA were rather standard airline food. We arrived on time in Frankfurt without any problems. I would recommend Lufthansa because they make you feel a bit more special even in economy class.

Athens to Denver via Munich. I have to say I've never had customer service as good as Lufthansa. I flew international and for my flight home there was a possible strike that would have delayed me days if not a week. I called them in a frantic panic and they calmed me down and rebooked my flight to avoid any stress for me. Later, when I went to fly out there was a problem with my layover not having enough time to get my checked bag through customs and still make my flight. They solved the problem for me and made my travel as smooth as possible! They are wonderful. I would fly with them again because of the support they provided for me during my travels.

Windhoek to Barcelona via Frankfurt. My first time on Lufthansa Premium Economy, loved the extra space, and must say the Lufthansa meals have improved, the curry dish for dinner was excellent, and the fruit salad served with breakfast was as answer to my prayers - the supply of wine at dinner time and coffee at breakfast is still on the meagre side. Seats comfortable, service great, pity the toilets for economy are at the front of the premium economy cabin, giving a lot of traffic. Also, they seem too few, so queues build up after diner and before breakfast and landing, crowding the cabin and making it busy. After a shower and fast breakfast in the business class lounge in FRA on to BCN, normal economy seat, some coffee and bun - nothing special, dozed. Did not mark the WiFi as I do not carry any devices that need to connect, internet connectivity was advertised on the flight - I just need peace and tranquillity, disconnecting is a plus. A worthwhile offer from LH, my legs/shoulders appreciated it.

Trieste to Dubai via Munich with Lufthansa. Trieste to Munich just an average uneventful regional European flight. Made use of the Senator Lounge at Munich Airport: very clean and calm but small. Munich to Dubai on a spotless A340-600 with the brand new configuration. Good seats and nice entertainment system. Crew in general nice and attentive. Quality of food has improved since last time I flew Lufthansa long-haul but portions remain quite small. Landed in Dubai ahead of schedule. Overall still one of the best airlines in Europe and do recommend. But the quality gap with the Middle East carriers I usually fly is evident.

Prague to Cologne. Booking my ticket through Germanwings resulted in a lower price (reduction about EUR 90 for a return trip, basic fare without checked luggage/meal). Flight operated by Eurowings CRJ aircraft on the way to Cologne and Germanwings A319 to Prague. Smooth online check-in (open 72 hours before outbound departure; I could choose my seat for both ways free of charge at that point skipping an option to pay for a selected seat at the time of booking). Slim leather seats with limited pitch, however reasonable for a regional short flight. Cabin crew distributed complimentary refreshment to the eligible passengers and offered payable skybar to the others. Both flights arrived on time. Good value for money, cheaper than bus, this category rated by 4 stars as they even reduced the price several hours before departure.