Lufthansa

Frankfurt to Houston with a same day connection from Delhi, got a chance to refresh in Lufthansa'a Business Lounge. Got to admit, despite being a long flight, I barely felt any fatigue and slept like a baby. Seats were comfortable, food served onboard was light on the stomach and of pristine quality. Service was okay, inflight entertainment was out of this world. Landed in Houston, completely relaxed.

Delhi to Frankfurt, A380 had the new business class product from Lufthansa, which can be found onboard the 747-8i and some of the refitted A340-600s. All in all, the service was good, food was good, entertainment choices were better than most airlines, seats were comfortable and I had a good night's sleep. Had extra storage cabinets next to my seat, which was very convenient.

London to Incheon via Frankfurt with Lufthansa. We were delayed by around 1 hour because of another plane having to land in an emergency and missed our connection to Seoul. However, Lufthansa provided us with free meals and accommodation and we even got to have a look around Frankfurt. Due to a faulty A380, our plane to Incheon was delayed by another 3 hours. Having said that, the food was very tasty, crew were very nice and helpful and I had a large selection of movies and programmes to watch. Also, ride was very smooth but I give credit to the pilot and plane.

Birmingham to Kuala Lumpur via Frankfurt. My flight was delayed by one day due to Lufthansa pilot strike on 9 October 2015, which caused inconvenience. However, I appreciate the fact that the airline / airport effectively arranged 5 Star hotel to stay overnight and arranged taxis to and from the hotel. They executed it very efficiently, well done! The flight crew were very nice. I found the flight went smoothly but I found the meals rather inadequate. It was a 12.5 hour flight. We were given a meal about an hour after take off and had to wait about 8 hours for the next meal which was very snacky and inadequate. I have no problems with the beverages, it is just the inadequacy of food that was the problem.

Mumbai to Dresden via Munich. The experience on Lufthansa A330s is always quite good, as its 2-4-2 seating never make it really crowded (assuming you are at either of the sides) and hence easy for you to access literally anything, from food to the washrooms. The cabin crew were quite decent on the onward trip, but we had a really great Indian flight attendant on the return journey who amused us and a foreign student group by some hilarious taking-for-a-ride story. Nice to see a personal touch with the service. IFE was good too, but suffered a hitch on the way back. Thankfully, no one complained too much about it and the staff explained it quite patiently to us. Luggage handling is always efficient, and this was exemplified by the fact that my return journey had only a 35 minute layover at Munich, and that the bags arrived fine at Mumbai. Good food, too, though they might consider increasing it to two full meals per flight.

Seemed a good flight as usual with Lufthansa. Then we got to Munich, very foggy but landed with no issues. Issues started when we got to the other plane to Wrocław. We waited in the bus for 30 min, no information whatsoever. The pilot came over to apologise, plane broke down, in the meantime got the text message from Lufthansa with the same information. We swap the planes, all was well organised. Munich to Wroclaw pilot apologised for lack of sandwiches, but it was either wait for the sandwiches or make it to Wrocław Airport which was closing shortly after midnight. It got the passengers into Christmas mood, sharing the sandwiches between each other. Would always recommend, even if things go wrong they do work on it and even manage to make people laugh.

Great service, good food on Lufthansa from Newark to London City via Frankfurt. Baggage not on belt on arrival at LCY, with a 55hr delay in delivery. This after Lufthansa had cancelled a Star Alliance RTW business class itinerary, with comment that what had occurred was not possible. Questionable systems and poor communication. Their website for delayed baggage not updated fast enough, and a sense that customers have to drive communication.

Delhi to Boston via Frankfurt. On the first leg of my trip, Delhi to Frankfurt, I requested a gluten-free meal. Although the meal I was served was labeled gluten-free, it contained foods with wheat. I alerted the stewardess and she was sympathetic but had nothing else that she could serve me other than fruit. When I changed planes in Frankfurt, I notified the staff at the next gate what had happened and requested that someone onboard actually look at the food for the Frankfurt to Boston segment to make sure that it was gluten-free. I upgraded my ticket in Frankfurt to premium economy and everything was well-handled from that point on. However, this not should have happened regardless of what type of ticket I had.

Helsinki to Kuala Lumpur via Frankfurt, returning from Singapore to Helsinki via Frankfurt, and Lufthansa didn't disappoint this time. I like the service concept onboard, IFE offering a nice selection of entertainment. Economy meals quite good to be honest. Was on row 95 on SIN-FRA (A380, upper deck) lots of legroom and a small quiet economy cabin behind business class. It was maybe the smoothest and most comfortable long-haul flight in economy ever.

The inflight experience with LH was fairly positive, but ground experience was terrible. The first issue was small. While waiting for LH 1392 in FRA, we were denied access to the LH business lounge because our boarding card showed economy despite presenting the ticket which clearly showed business. We were travelling with backpacks which fit in the carry on luggage sizing rack at the gate. However, the gate agent would not allow them as carry on items because we had to push them down to get them into the rack. We observed larger suitcases being carried onboard without being challenged. Two of us quickly repacked our packs to the satisfaction of the gate agent. However, the third member of our party was unable to repack as quickly and was threatened with having her ticket cancelled. While she was eventually able to repack her bag to the satisfaction of the agent, she was quite flustered by the experience. The flight was not full (contradicting claims made by the gate agent) and there were lots of empty seats and luggage bins on board.