Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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10/10

"quick and efficient handling"

(India)

Had a delay with United which meant we missed our connection to Delhi. Lufthansa was prompt in rebooking us with BA via LHR and got us the only 3 business class seats remaining on the connecting Lufthansa flight from Frankfurt to Heathrow. Due credit be given to Lufthansa ground staff for their quick and efficient handling of the issue. A320 was slightly old, seats narrow and no entertainment system on this short flight. However, we were still given a special meal despite being rebooked only about an hour and a half prior to departure. Saw one of the most beautiful sunsets arriving at Heathrow.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteFRA to LHR
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"luggage had gone to Heathrow"

(United Kingdom)

Tokyo Narita to London City via Frankfurt. It all started fine, the staff were pleasant in a getting the job done but not overly bothered about customers. The seating was fine, the choice of films and TV, fine. The food is odd - if you're going for dairy free, it's just bizarre combinations of tasteless food (chicken casserole with potatoes and overcooked glass noodles). However, it all went wrong when I got into LCY to discover that my luggage had gone to Heathrow. Something about the plane only taking the first 15 pieces of luggage and weight restrictions. Also that they could either take the luggage or the passengers. However, it went from bad to worse as it has been 2 days and my luggage still hasn't arrived. Well, it did - at 1am this morning but was taken away when nobody answered the door. How very selfish of me not cooperating with the courier for being awake at 1am following a long haul flight. I'm pretty furious and now have to take another day off work in case my luggage arrives today. I tweeted Lufthansa and they've been no help at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNRT to LCY via FRA
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

Lufthansa customer review

(Croatia)

Munich to New York JFK on Lufthansa, and flight was originally booked in economy. Upgraded on miles to Premium economy but somehow got an onboard upgrade to business class on an otherwise overbooked flight! First time in new business class cabin and enjoyed every single moment. For someone who just occasionally flies in business I have just praise. Seat was very comfortable, I managed to sleep 3hrs after very nice lunch. AVOD is excellent, I really enjoy LH audio selection. I was most impressed with service, the FAs kept to high standards, with service in an non-intrusive manner and a sense of humor. Same goes to lounge and gate staff who helped me with upgrade process on overbooked flight. I can recommend LH and looking forward to return flight when will try to upgrade again.
AircraftA333
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMUC to JFK
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"one of my best in first class"

(Germany)

Frankfurt to Shanghai on Lufthansa A380, in seat 2A. One of the eight First Class seats was left empty, the seats in the other classes were also well booked. As a welcome drink I got a glass of Taittinger Comte de Champagne, so the mood could not be better. The drinks and food were superb, had a good sleep and arrived on time in Shanghai. Generous baggage allowance - I checked in 90 kgs - was also really needed, for my grandson had a full bunch of wishes. This flight was one of my best ever in first class. I did not use inflight entertainment, therefore no marks.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteFRA to PVG
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"bags have not turned up yet"

(United Kingdom)

Frankfurt to London City. Lufthansa is usually an okay airline, but this flight was a disaster. When we landed at LCY we found out the pilot decided not to take almost any luggage on a fully booked flight as it would have been too heavy for the regional jet. Staff were not particularly apologetic at LCY, just herded people to fill out forms and promised bags will be delivered by next morning, which turned out to be a lie as bags still have not turned up yet the next evening. They outsourced this task to an appalling company that even they can not contact as they never pick the phone up or respond to emails. They also booked us (family of 4) in rows 3, 27 and 28, even though since this was a connecting flight this was done 15 hours before the flight, not a last minute check in. Very disappointing as we have been flying with them regularly.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFRA to LCY
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"very enjoyable flight"

(Spain)

Malé to Bilbao via Frankfurt on Lufthansa. It was the 3rd flight to Malé this season and so the return flight was not fully booked. I took a window seat with plenty of legroom and seat B remained free. Check in was very quick and I was invited to the lounge at Malé, that although busy was good in terms of accommodation and food. Flight was on time. Flight attendants were were profesional and attentive. We got plenty of drinks throughout the flight and food was good and timely served. A very enjoyable flight.
AircraftA340-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMLE to BIO via FRA
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"still rate as good"

(Germany)

Tel Aviv to Frankfurt on Lufthansa. The flight was delayed to a major thunderstorm, but the captain informed thoroughly about the progress of taking off. Service was alright, food was tasty even though you can tell that LH wants to save cost. I sometimes think it would be good to sell proper food instead of handing out tiny portions for free. We had the inflight app, so luckily we could watch some movies on our devices. If you don't have those there is no entertainment. I would still rate as good since you feel safe on LH.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTLV to FRA
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"flight was delayed"

(United Kingdom)

Our flight to Rio de Janeiro from Frankfurt was delayed from 2200 in the evening to 0900 in the morning. Lufthansa couldn't provide a hotel because there are no hotels in the transit zone of Frankfurt airport, we had to sleep in the airport in the couches because we had no Schengen visa. The staff from Lufthansa sent us to zone B saying there is some sleeping area there, but there is nothing similar to that. He said that restaurants are open whole night there but that wasn't true and only 1 shop was working. On the flight back a flight attendant was rude, another one forgot we asked for tea. Food was poor, vegetarian pasta or chicken is not what I expect on a long flight. Sandwiches on the flight from Frankfurt to London were okay. We bought tickets well in advance and they were cheaper than others.
AircraftBoeing 747
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to GRU via FRA
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"like the new business class"

(Germany)

Munich to Hong Kong in business class. Like the new business class cabin of Lufthansa very much. Find the seats very comfy and like the colour scheme. Was greeted by a friendly flight attendant on entering the aircraft. Shortly after that greeted by name by the purser. Welcome drink was served by your 'new' personal flight attendant. On this route LH has introduced the enhanced restaurant service. Guess it is a very nice new touch but it didn't work out at all on this flight. Seemed like it was the first time for the team as the purser kept telling them what to do and they seemed pretty overwhelmed with the additional work. Overwhelmed and stressed with a warm smile though. The restaurant service will probably be a nice addition once the crews are trained. Other than that it was another great flight experience. Have been a Senator with Lufthansa for almost 15 years. After some years if downgrading I am very happy to see how much they have improved their entire product. Also entertainment offered a wide choice of current blockbusters. Only minor complaintn is still the quality of the catering.
AircraftA340-600
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMUC to HKG
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"like the product"

(Germany)

Hong Kong to Frankfurt. First time on Lufthansa Premium Economy and I really like the product. The seat is very comfy and gives enough room. Seat cushion is soft and allows to be comfortable even on a 12.5 hrs flight. Screen has a decent size, amenity kit is almost the same like in business class, crew warm and attentive. Onboard the A380 the premium economy cabin is separated from economy cabin which is very nice and creates a more exclusive touch. Food is the same like economy but served on china, which adds quality to the catering. Cabin was full but didn't feel cramped. Find Premium economy a great alternative to business if the fare is good. Had a good 8 hrs sleep and arrived well rested. Would recommend.
AircraftA380
Type Of TravellerBusiness
Seat TypePremium Economy
RouteHKG to FRA
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes