Lufthansa

One again a perfect experience with Lufthansa from Frankfurt to Berlin Tegel. Nice business lounge. Depature exactly on schedule and arrival 10 mins ahead of schedule. New A321. Obviously LH fills Economy and leaves lots of space in the Business compartment (before the flexible curtain) so most of Business passengers had their "own" row, which made the flight really relaxing. Food and service very nice. There's no better way to fly (at least domestic).

As expected Lufthansa offered a very good product between Frankfurt and Vienna. Booked on LH website, which is one of the best. The price was rather expensive (holiday season), although the flights were only 2/3 full. All flights were on time, check in and boarding were smooth. Cabin crew was friendly and professional. A big plus at Frankfurt airport is that you can enjoy hot drinks and a selction of newspapers for free at LH gates. One new feature that Lufthansa offers is the new entertainment app. You can enjoy movies, TV shows, music channels and the flight map on your smartphone or tablet but make sure to download the app before the flight. App worked well on the flight, I enjoyed the music channels and flight map, but flight time was too short to watch a movie.

Although I am generally very happy with Lufthansa standard, this flight from Buenos Aires to Frankfurt was not one of their best ones. The seats were comfortable and rather spacious, there was a choice of two menus for dinner and no choice for breakfast. IFE was OK, although if you fly two long haul flights a month you will start to feel the limited choice in the movie selection. The cabin crew was generally good, although one was unsuitable for his job: it is the first time that a steward pushes me on my shoulder while I am eating and tells me "do you want something to drink?" Overall, the airpline was quiet and a comfortable flight.

Our Lufthansa flight to London Heathrow was supposed to leave at 7 am from Frankfurt, but ground staff announced it would be delayed because of de-icing. Although this might be a standard procedure for large airports in winter, especially for the second half of january whene traffic is not very high, it took surprisingly long to board the plane, and ground staff did not provide very clear indications for boarding sequency. We took off from Frankfurt at 8.19am. Overall the flight was comfortable, with a comfy seat and little turbulence. We spent some time circling over London before landing at Heathrow. The cabin crew was very good and we were served drinks and food onboard, where we had a choice of cereals or sandwich. A good selection for a short-haul flight.

After flying different airlines in the last months I noticed on this Washington Dulles to Hamburg (via Frankfurt) flight how good Lufthansa is, even in Economy Class. In IAD an organized boarding, the Lufthansa lounge is a great place to refresh and have dinner before the night flight. Seat comfort is okay and seat pitch is acceptable. IFE extensive and improved with a good working system. A plus is the wifi Flynet onboard, and USD 12.95 for 24 hrs is a reasoanble price. The staff onboard were professional and efficient. Shortly after takeoff they served drinks with a snack, 20 minutes later hot towels and then a hot and very decent, tasty dinner. The light concept of this Boeing 747-8 is great! One hour before landing in Frankfurt they gave us a continental breakfast with fruit, muffin, granola bar and hot/cold drinks. For a 7 hour flight a good and impeccable service. Transfer in Frankfurt was okay, change to onward flight to Hamburg took 15 minutes. The short 45 minutes leg to HAM was fine, too. They served cookies and a full bar for free. Staff were professional, friendly. Bags arrived fine to. A really good price (490 Euros return) for a great experience in Economy Class.

Berlin to Frankfurt with Lufthansa on an ageing A321, the worst experience I've had an a Lufthansa flight. The crew were not friendly, not rude but I've seen better crews. The captain did not even welcome us on board. I know Lufthansa are a great airline because I've flown them many times but this time was not so good. I still recommend Lufthansa.

Birmingham to Houston via Frankfurt, and cannot fault Lufthansa. The crew were really friendly., and the seats were very clean, spacious and comfortable. They give you a pillow, blanket and wash bag with socks, earplugs, refreshing towel, blindfold, toothbrush and toothpaste. Before we took off the airhostesses gave us all fresh orange and mint. There were also holders in the front of ours seats with fresh bottles of water. The inflight entertainment was good. You could even click to see a live camera from several views outside of the plane. Drinks and food were regularly offered also. It was a long trip made very comfortable and enjoyable. Thank you Lufthansa. I will definitely fly with you again!

I needed to travel with my family from Frankfurt to Hamburg and unless you are prepared to go by train or rent a car (abt 500km) LH is the only option. Being aware of this monopoly they charge outrageous fares, for the chosen dates the cheapest return ticket was EUR 260 per person. When booking online, by mistake I booked the return flight not one month later, but one year later. When I noticed the error I immediately contacted LH, but due to office closure hours etc. was only able to actually speak to someone more than 24 hrs after booking and was then told that I could only correct the return flight by paying an additional EUR65 change fee per Person (and additional cost as the corrected return date would only be available at an even higher tariff) – the ticket price per person for this less than 1hr flight would have reached astronomical heights of more than EUR 400 per Person. The only other option would be to file an online complaint (they don’t take complaints by phone) asking for a waiver of the change fee. I went down that option and now one month later I still have not received any reply from them, seemingly they just have too many complaints. The flight was as good or bad as any low cost carrier, chaotic boarding in FRA, no room for hand luggage, seat pitch seems rather cramped and not exactly friendly service. My conclusion is that this airline is not at all interested in providing any sort of customer service.

Hong Kong to London Heathrow via Frankfurt on Lufthansa, and disorganized check in area with lines for queue, resulting in several queues for separate check in counters. Clean and new cabin, with comfortable seats. I did not see any safety demonstration or video before take-off. Meals were good. Service was quite inconsistent. During my outbound flights on same route (LHR-FRA-HKG), baileys/cognac were served at the end of the dinner, but no service on the inbound flight. The internet service packs and announcements were available on outbound flight while these did not happen on the inbound journey. Cabin attendants nice and helpful. Could improve by including more snack choices (cup noodles, sandwiches etc) on long haul flights. Overall good value for money.

Valencia to Vancouver via Frankfurt. It is great to be able to travel so easily from Valencia now, connecting through Frankfurt. We checked in and were given boarding passes right through to the flight to Victoria. The service on the flights operated by Lufthansa, was exemplary with a more or less continuous drink service throughout the flight from Frankfurt to Vancouver. The entertainment system also had a large selection of movies which were worth watching. Full marks to Lufthansa for all of that. No marks for the food though, which was dire. We were late leaving Frankfurt and missed our connection to Victoria from Vancouver. (» Air Canada action over that)