Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2433 reviews
5/10
4 star Skytrax Rating
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9/10

"staff always present"

(Italy)

Lufthansa flight 797 on 1/28/2016 from Hong Kong to Frankfurt. Boarding and departure delayed by about 40 mins due to airport problems. Nevertheless, the management of the discomfort was excellent from the staff and the boarding was quick. The delay was then compensated by an on time arrival. Comfortable plane with excellent service and in-flight entertainment, many films in several languages​​, TV shows, documentaries and music. Served snacks dinner and breakfast which were of a very good quality. Staff always present, helpful and extremely professional. Cleaning of the bathrooms was good even after 10 hours of flying. Definitely a great experience.
AircraftA380-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHKG to FRA
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very professional and helpful"

(Italy)

Lufthansa flight LH730 from Munich to Hong Kong. The ground services excellent with hot drinks offered by Lufthansa in the boarding gate areas. The cabin was clean. Speedy Boarding with discreet and professional assistance of cabin staff. Served two meals and a snack, very good and above expectations. Entertainment excellent flight with a wide selection of films, some very recent, in many languages. Comfort onboard was high for sleeping and constant presence and caring staff, very professional and helpful. Excellent!
AircraftA340-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMUC to HKG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a pleasant journey"

(Hong Kong)

Hong Kong to Edinburgh via Frankfurt with Lufthansa was a pleasant journey, my seat is in 99D, the last row in the upper deck. The flight attendant is nice and helpful, and you feel the professional from their service. The 2 meals I had were good, but snack option at night time its lack of choice. This is the first time with Lufthansa flight which I havent been served with aftermeal drink.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHKG to EDI via FRA
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"short flights with great service"

(France)

Lufthansa is recommended on this route. Paris-Munich-Paris are short flights with great service. Cabin crew were courteous and served drinks several times and snacks are also available. Munich-Tbilisi-Munich is a long flight 3.5-4 hours. The seats are comfy for a 4 hour flight. Lufthansa offers hot dinner (MUC-TBS) and hot breakfast (TBS-MUC) which were very good quality and quantity. The staff delivered an excellent service on both ways. Lufthansa and Turkish Airlines offer good service on this route and these companies are good value for money.
AircraftA320, A319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCDG to TBS via MUC
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"no better way to fly"

(Gibraltar)

One again a perfect experience with Lufthansa from Frankfurt to Berlin Tegel. Nice business lounge. Depature exactly on schedule and arrival 10 mins ahead of schedule. New A321. Obviously LH fills Economy and leaves lots of space in the Business compartment (before the flexible curtain) so most of Business passengers had their "own" row, which made the flight really relaxing. Food and service very nice. There's no better way to fly (at least domestic).
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFRA to TXL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very good product"

(Germany)

As expected Lufthansa offered a very good product between Frankfurt and Vienna. Booked on LH website, which is one of the best. The price was rather expensive (holiday season), although the flights were only 2/3 full. All flights were on time, check in and boarding were smooth. Cabin crew was friendly and professional. A big plus at Frankfurt airport is that you can enjoy hot drinks and a selction of newspapers for free at LH gates. One new feature that Lufthansa offers is the new entertainment app. You can enjoy movies, TV shows, music channels and the flight map on your smartphone or tablet but make sure to download the app before the flight. App worked well on the flight, I enjoyed the music channels and flight map, but flight time was too short to watch a movie.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFRA to VIE
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"seats were comfortable"

(United Kingdom)

Although I am generally very happy with Lufthansa standard, this flight from Buenos Aires to Frankfurt was not one of their best ones. The seats were comfortable and rather spacious, there was a choice of two menus for dinner and no choice for breakfast. IFE was OK, although if you fly two long haul flights a month you will start to feel the limited choice in the movie selection. The cabin crew was generally good, although one was unsuitable for his job: it is the first time that a steward pushes me on my shoulder while I am eating and tells me "do you want something to drink?" Overall, the airpline was quiet and a comfortable flight.
AircraftBoeing 747
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteEZE to FRA
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"cabin crew very good"

(United Kingdom)

Our Lufthansa flight to London Heathrow was supposed to leave at 7 am from Frankfurt, but ground staff announced it would be delayed because of de-icing. Although this might be a standard procedure for large airports in winter, especially for the second half of january whene traffic is not very high, it took surprisingly long to board the plane, and ground staff did not provide very clear indications for boarding sequency. We took off from Frankfurt at 8.19am. Overall the flight was comfortable, with a comfy seat and little turbulence. We spent some time circling over London before landing at Heathrow. The cabin crew was very good and we were served drinks and food onboard, where we had a choice of cereals or sandwich. A good selection for a short-haul flight.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFRA to LHR
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a great experience"

(Germany)

After flying different airlines in the last months I noticed on this Washington Dulles to Hamburg (via Frankfurt) flight how good Lufthansa is, even in Economy Class. In IAD an organized boarding, the Lufthansa lounge is a great place to refresh and have dinner before the night flight. Seat comfort is okay and seat pitch is acceptable. IFE extensive and improved with a good working system. A plus is the wifi Flynet onboard, and USD 12.95 for 24 hrs is a reasoanble price. The staff onboard were professional and efficient. Shortly after takeoff they served drinks with a snack, 20 minutes later hot towels and then a hot and very decent, tasty dinner. The light concept of this Boeing 747-8 is great! One hour before landing in Frankfurt they gave us a continental breakfast with fruit, muffin, granola bar and hot/cold drinks. For a 7 hour flight a good and impeccable service. Transfer in Frankfurt was okay, change to onward flight to Hamburg took 15 minutes. The short 45 minutes leg to HAM was fine, too. They served cookies and a full bar for free. Staff were professional, friendly. Bags arrived fine to. A really good price (490 Euros return) for a great experience in Economy Class.
AircraftBoeing 747-8 / A321-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIAD to HAM via FRA
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"still recommend Lufthansa"

(Spain)

Berlin to Frankfurt with Lufthansa on an ageing A321, the worst experience I've had an a Lufthansa flight. The crew were not friendly, not rude but I've seen better crews. The captain did not even welcome us on board. I know Lufthansa are a great airline because I've flown them many times but this time was not so good. I still recommend Lufthansa.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTXL to FRA
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes