Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1655 reviews
6/10
5 star Skytrax Rating
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2/10

Lufthansa customer review

(Germany)

I travelled flight LH456 on Saturday 18th January from Frankfurt to Los Angeles. It was extremely cold on this plane due to some problems with the air-conditioning (seat 33H). Other passengers seated in rows in front of me were complaining as it was too hot on their seats! This must be a major problem and to be honest I was very dissatisfied with this situation. The flight attendants did a great job.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

I fly Lufthansa a lot long distance. Overall a very solid impression mostly on time friendly and competent staff. Quality of meals has decreased in economy as has seat comfort but that is normal these days. Major complaint on LH456 (FRA-LAX) on a 747-8: The touch screen user experience was ridiculous some input takes 10-20 s to be processed. Not only the case in my seat but pretty much everyone I observed had this problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Lufthansa customer review

(Finland)

HEL-MUC/FRA-MAD return. I don't like their new loyalty program downgrade. I booked quite high priced booking class ticket last year hoping to earn more miles and to renew my Frequent Flyer status and loyalty with them just to be faced with the fact that earning miles is now 25% - 50% from mileage flown unless you pay full Y or C priced ticket. 23hrs check in before flight is useless 3 of my 4 flights were of change of equipment and I was automatically moved from reserved first Y row seat to the last rows of the bus. Very inconvenient as I had to wait a long time to get deplaned. Their onboard product has downgraded with NEK seat. 2 x 2hr 20min flight segments resulted me back muscle pain. Seat is so thin and narrow making noises when moving on it it is the most uncomfortable way to travel. Their refreshment offering is okay but snacks are inedible - no healthy and fresh options anymore. Cabin crew did their best service was professional with smiles. Lounge access was good as layovers were 3hrs 30min too long. Loyalty for this airline is completely useless for me I will change my loyalty to another Scandinavian carrier with better timetables.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Lufthansa customer review

(Germany)

LH430 FRA-ORD Jan 20 2014 New 747-8. Seat comfort is inferior to most other airlines on this segment. Loyalty customer treatment (especially in regards to complimentary upgrades) is unacceptable seems non-existent all the way up to Senator (incl.) and might become real only with HON which is super exclusive. Food quality is average and staff attention in economy is also just average. Staff attention visibly improves from business class onwards. Inflight entertainment is a bad joke especially in economy as well as in any 'old' business or first class seat. Tiny monitors that are often defective. Fairly small movie selection. This is way behind the other airlines that LH wants to compete with. Economy seats in the new 747-8 are ok but seat comfort in the first economy aisle seat right behind business class is impacted by staff continuously pushing the blinds against the passengers legs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

Flight DUS-MUC in the evening. Short flight from DUS to MUC. Friendly staff free Drinks (water tea coffee wine bear soft drinks) and savory snacks. We left on time and reached MUC about 20 min early.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

Frankfurt - Rio de Janeiro - Frankfurt with Lufthansa on A340. On time smooth decent hassle free and without any problems. Extremely friendly professional and attentive crew on both flights. Cocktails served after take off really nice dinner. Large movie selection on personal screens. 2-4-2 seats making it easier for a couple to sit together. Absolutely nothing to complain if there was not the seat itself: Narrow uncomfortable and one of the worst of all my flights. Unfortunately different from other airlines economy seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Belgium)

LH428. Positives: Smooth trip to U.S. Good service nice entertainment program nice food and drinks. To improve: Seat was in the last row of the plane and I didn't had so much space for my legs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Lufthansa customer review

(Sweden)

LH456 from Frankfurt to Los Angeles. The flight went smoothly and on time (arriving ahead of schedule). No complaints about the flight conditions and service except the performance of the information/entertainment system. The touch screen was not responding thus making the use impossible. I see two main problems - the system is outdated and not properly serviced. However this was a smaller problem for me compared with the failure of the promised Wi-Fi connection.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Lufthansa customer review

(Germany)

Frankfurt (FRA) to Washington Dulles (IAD) LH 418 on December 9 2013. Space comfort in economy class is not great there should be more space! The entertainment program quality was not great it appears to me that mainly only old films are shown in economy class not quite sure if this has something to do with cost savings. I don't understand the beverage concept of Lufthansa I wish there was more non alcoholic beer on board.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Austria)

The flight (LH431) was as expected good. The chosen seat was good for my long legs. Departure and Arrival was nearly on time. Only the served breakfast was very poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes