Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1726 reviews
6/10
5 star Skytrax Rating
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4/10

Lufthansa customer review

(United States)

2nd Mar 2014 LH 431 Chicago - Frankfurt. 3rd Mar 2014 LH 760 Frankfurt - Delhi. 17th Mar 2014 LH 761 Delhi - Frankfurt. 17th Mar 2014 LH 430 Frankfurt - Chicago. A pleasant surprise on the flight was the availability of power outlets everywhere. But there were no seats with greater legroom I was ready to pay for. Other things were good as usual including the ever-smiling and helpful cabin crew. One suggestion though. Please stop further cutting corners on food to save costs. The snack pack is so thin already. Finally still waiting to hear about a Special Class between Business and Economy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(United States)

LH from ATL to FRA. Recaro business class seats on the A340 are not full lie flats but are still very comfortable. Dinner was surprisingly delicious and service was efficient yet not intrusive typically German I suppose. Major negative was the IFE screen which were small and washed out better to use my mobile phone than waste time with this relic from the 90's.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United Kingdom)

LH2482 MUC-LHR. First time flying with Lufthansa and very impressed. Flight was on time cabin crew attentive and good inflight service (bar service tea/coffee and tasty sandwiches provided) - significantly better than that offered on most short haul European flights. Would definitely use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Lufthansa customer review

(Ireland)

Even with high class tickets very poor mileage accrual in comparison to competing airlines. A340 new aircraft seats recline too much. Makes it impossible to work on laptop or exit your seat without asking the person in front to please go forward. This makes the flight terribly uncomfortable. Food is really quite poor. However I fly a lot with LH and the staff are always lovely. No shortage of beverages and smiles. Wide network and travel through good hubs. The lounges can vary some good some not so good. Overall if they stopped putting such a recline on seats and matched competitors on mileage gain it would be a lot better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Austria)

LH 424 from Munich to Boston. Ground service good and fast Business lounge in Munich (with frequent flyer status) good but pretty packed. A330 in 2x4x2 Economy configuration and plane was packed to nearly the last seat. Despite this the cabin crew got 5 rounds of drink-service done after the main meal impressive and efficient. They were also very attentive and friendly. A negative point for Lufthansa's extreme cost cutting program as on both meals no choice available always only a single meal available which feels poor for an Airline with a claim of being a premium carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

13/3/2014 LH 490. Nice and comfortable flight from Frankfurt to Seattle with a 3 seat row for myself.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

LH430 FRA-ORD on March 15th. Flynet was again not working. Toilets were awful after a few hours. Service personnel were very friendly. Water was dripping out of the A/C overhead after takeoff and before landing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

ORD-MUC: Flight left on time staff nice as always. Food could be better. Beverage Service and hot towels are just good. Overall good experience for a pretty good Price. Would do it again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Thailand)

Bangkok - Kuala Lumpur onboard Boeing 747-400. Flight was very nice comfortable and on time. Lufthansa should consider improving their IFE which works very slowly. It would be nice to receive more than just one sandwich. The was flight was nice comfortable and price was very affordable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(United States)

First rate flight New 747-8 from Chicago to Frankfurt roomy seats even in Economy. Food quantity and quality has decreased. Beverage and hot towels service still rates high!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes