Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1666 reviews
6/10
5 star Skytrax Rating
Filter Reviews by :
Show
9/10

Lufthansa customer review

(Greece)

LH431 from ORD to FRA. These long haul flights now have wifi which was a pleasant surprise. Apart from that the cabin was not particularly full which made it easy to put the bag under the seat next to me etc. I suspect the comfort would be diminished if it was otherwise. Apart from that no other surprises the food was good the staff polite the flight was on schedule.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Lufthansa customer review

(United States)

ORD-FRA-DEL. A typical mixed bag of service. ORD-FRA was supposed to be on 747-8 and I booked this flight specifically for this aircraft but they downgraded to normal 747 in the last minute. This caused chaos in ORD as they were short 16 business class seats all passengers had to be reassigned their seats which caused my family to be split up and in middle seats - at several thousand dollars each we were not happy. Crew tried their best but no one would move and we were seated all over the cabin. Food was mediocre at best on this route and angled seats did not provide for great sleeping. Entertainment a joke when compared with new United system or with EK/SQ with basically 10 movies 3 of which were >10 years old. FRA-DEL on 747-8 and much better with much nicer crew and flat seats. Departure time from FRA is not ideal as arrival is at 2am compared to 10.30pm with other airlines. Arrival at DEL was a mess with business and first class bags off-loaded last which annoyed premium paying passengers. Only highlight really was LH Senator Lounge in FRA which was very nice. For the price paid I would try another carrier.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Lufthansa customer review

(Germany)

LH418 FRA-IAD 8 Feb. It was a rather comfortable flight in a not too fully booked Economy Class cabin. My major issue with this flight was about the internet connectivity on board. Unfortunately again FlyNet did not work at all. It has become a rather unreliable service over the last few months. Seating comfort on the new 747-8 is rather good nevertheless when someone sits next to you in Economy it is really a challenge to survive a long-haul flight. The distance to the front seat could be improved but most likely will not. Again I have to point out that as a Lufthansa status customer (Frequent Traveller Star Alliance Silver) I am being treated better by United (complimentary upgrade to Economy plus priority boarding priority luggage) than by Lufthansa.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Belgium)

LH418 Feb 9 2014. As a frequent flyer (and holding Senator status with the Star Alliance) I prefer to fly with Lufthansa and its Star Alliance partners as they offer me the best routes to get me to my destination. On every flight I experienced good service the crew handled any extra requests with a smile.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United States)

LH 429 Jan 31 2014 CLT to MUC. LH 428 Feb 8 2014 MUC-CLT. The service is excellent the crew polite and nice. No significant delays. Food is reasonably good for airline food. We certainly wouldn't choose a different airline to cross the Atlantic.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Finland)

I flew from Philadelphia to Frankfurt. Plane was old Airbus A340-300 interior being in clean and good shape. Business having own check-in was nice staff being polite except supervisor having an argument with a customer at next counter. Almost better than real TV. For Business Class passengers there was own boarding lane. At Cabin boarding drink with choices were offered. Business class has lie flat seats but not latest fully flat yet. According to my knowledge Lufthansa is installing new fully flats on their fleet. During flight the service was nice first with cocktail and snacks. 15min later came food service with appetizers with choices. From three warm choices you can choose your main course. Wines were good and I slept rest of the flight comfortably and missed breakfast service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(United States)

LH 435 ORD-MUC 2/6/2014-2/7/2014. Good flight. I was lucky that the seat next to me was empty so I had more space. Otherwise the seat would have been really small. Service staff friendliness punctuality were all better than on previous flights with other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Lufthansa customer review

(Germany)

LH 457 from LA to Frankfurt Boeing 747 - Seat 35H: There was no space for my feet under the seat because there was a metal box under the seat in front of 35H. For a long distance trip this is not acceptable!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Lufthansa customer review

(Germany)

Frankfurt-Abu Dhabi-Frankfurt booked a special for 429 Euro in September flew in January - a 6 day trip. Excellent value for money. New A330 cabin with improved seats in economy class and brand new wireless inflight entertainment system which means no more entertainment box under the seats and therefore more legroom. System with good responsiveness high definition and you can even use your own headphones ("one plug"-system). Flight information system with satellite views is great! WIFI on board for extra cost available on most time of the flight. Staff service as always on Lufthansa efficient friendly correct and professional. Meals decent (1 hot meal 1 sandwich service) wide range of free (even alcoholic) drinks friendly welcome in the galley for more drinks. Hot towel service is always welcome. Only organization of boarding in Abu Dhabi should be improved too narrow waiting lounge for two flights at the same time. Both flights ahead of schedule.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

LH 435 Chicago - Munich. January 30 2014. Nothing to complain about flight was on time on board service in general was good however the only point I can complain about is that breakfast could have been better. I suspect that the reason for the quality of breakfast below what one could be expect from Lufthansa is that on flights from the US to Europe catering is done by a US company hence the quality of bread is quite poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes