Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2435 reviews
5/10
4 star Skytrax Rating
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10/10

"Lufthansa does not disappoint"

(United States)

Verified Review | Lufthansa does not disappoint. On my most recent flight we flew from Frankfurt to Los Angeles in Premium Economy and it was outstanding. Plenty of leg room and space. I was comfortable and well taken care of for this flight. I enjoyed the entertainment and the food. The staff were top notch. Wifi inflight was great and I was able to watch the World Cup qualifying matches live while flying back to the US.
AircraftBoeing 747
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteFRA to LAX
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"helpful and service was great"

(India)

Verified Review | Mumbai to San Francisco via Munich. Flight crew were very helpful and service was great especially considering economy class. Both arm space and leg space were good enough though had problems with leg space though. Had a very good and comfortable flight from such a long journey especially when travelling half way round the globe. Food was good for and vegetarian options were available. Inflight entertainment kept me busy and away from the long unending journey. I liked both the seat and bathroom placement in both the flights.
AircraftA330-300 / A340-600
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBOM to SFO via MUC
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"great inflight service"

(India)

Delhi to Porto via Frankfurt and Dusseldorf to Delhi via Munich with Lufthansa. The long haul flights had the new business class seats that are comfortable but have low seat width when you lie down. Pillows, amenities, blankets all handed out. Cabin crew service on the A380 and A330 was fantastic - very impressive - only the old grumpy flight attendants are ones I would not interact with. The food was so-so, not extremely spectacular and I would have expected better. Ground crew across the board was not friendly and this is not nice for going on a premium class experience. Overall, extremely efficient and great inflight service.
AircraftA380 / A321
Type Of TravellerBusiness
Seat TypeBusiness Class
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"friendliest crew I have encountered"

(United Kingdom)

Verified Review | London Heathrow to Frankfurt with Lufthansa. Check-in at LHR T2 was excellent. Contract staff were helpful and friendly. Gate was nearby security (A18) and the common access lounge that I use so this was appreciated. Last time I flew the gate was at the B concourse which is quite a trek before you have even started your day. Excellent flight. Boarding announcements at gate 18 LHR T2 were unintelligible so that worked well for me as I sauntered up to the gate before others realised that boarding was called. Quite simply the friendliest crew I have encountered in a long time. Just after take-off a breakfast was offered of cake, cheese or salami sandwich. I had eaten in the terminal so declined and chose to have a cup of coffee and then sleep. Cannot fault the crew – announcements clear and informative (flight deck and cabin). 10 out of 10.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLHR to FRA
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"PE well worth the extra cost"

(United Kingdom)

Verified Review | Frankfurt to Addis Ababa with Lufthansa. The connection in FRA is laborious and involves lots of walking. I took a leisurely stroll directly from my arriving flight to the gate (stopping for a little shopping for around 10 minutes) and altogether it took almost an hour to navigate through the airport, the mono-rail, the security checks, the other security checks and then to the gate. That said, when I arrived at the gate, boarding had just been called so the timing was, in fact perfect. I am impressed with the number of people on the ground to assist you with the transit. It seems there are no end of red-jacketed people to see that you go in the right direction. The crew were very welcoming and bright. Before take off a welcome drink of minty orange juice was offered in plastic wine-style glasses. After take off menu cards were distributed and pre-dinner drinks offered. They commenced with the meal service a little while later but had to abandon it due to turbulence. A helpful announcement was made, apologising for the delay. Two choices of main course were offered which were served on china and with metal cutlery. Red or white wine was offered from a full size bottle with water (sparkling or still). I have a little gripe with the way the service is ordered as I have noticed that on every flight a refill of wine is not offered until just before the coffee service. I would like to be offered a second glass of wine with my meal. After coffee (quite a long while after) after-dinner drinks (Cognac or Baileys). I asked for a refill of coffee at this point – it came about 10 mins later. A chocolate was also offered. Prior to landing in Jeddah (refuelling and crew change) a small half-sandwich was offered (no choice) and this was followed by a glass of orange juice served from a tray. Another gripe is that there is no tidy-up of the cabin during the re-fuelling stop. There were vast numbers of strewn blankets, discarded cups and every conceivable wrapper strewn all across the cabin and they remained there for the rest of the flight to Addis. I don’t really understand why either the departing crew don’t do a once-over, or a cleaning crew pop on board to do a quick tidy while we were on the ground. Overall, I like the LH PE service. I do not have other PE products to compare it with, but for me, it does what it says on the tin. Gives that little bit more attention and comfort to the economy traveller. Very well worth the extra cost.
AircraftA330
Type Of TravellerBusiness
Seat TypePremium Economy
RouteFRA to ADD
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

Verified Review | I usually fly Lufthansa for traveling around European cities, but I also used this airline for some of my journeys to the USA and it has never disappointed me. Recently flew from Bremen to Munich. The personnel were professional, airplanes are kept in very good conditions and the service is always impeccable. I like the configuration of the Lufthansa cabin and I like that even for flights that are only 30 minutes long they serve plenty of drinks and snacks. Moreover, whenever I had questions regarding my flights, someone from the staff were always ready to help with a smile. I would recommend this airline.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBRE to MUC
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very friendly and pleasant"

(Canada)

Verified Review | Munich to Montreal with Lufthansa in First Class. Excellent service, very friendly and pleasant flight attendant. Nice and smooth flight, everything was perfect. I travel a lot in Canada and Europe and with many different airlines, but Lufthansa is definitely on top of my favourite company.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteMUC to YUL
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"an airline like they used to be"

(United Kingdom)

Edinburgh to Malta with Lufthansa. Never flown with them before but needed a return to Edinburgh and this was the only option. Transfer time was not enough at under an hour at Frankfurt as it is a huge airport but luckily the next flight was delayed anyway due to bad weather in EDI. This is an airline like they used to be, good food, friendly staff, comfy seats and lots of leg room. Only got a sandwich as short flight but what a sandwich, free tea with a cold drink also and refills as needed. Every thing on both flights went like clockwork with true German efficiency just like Aldi but with Waitrose quality. The food was handed out quickly but politely and the real clincher was the rubbish was collected at just the right time so as not to leave you with the tray down for ages. Even my grandchildren at 11 and 12 travelling with us were impressed. So on our many trips planned to Malta it's Lufthansa or bust, cost won't come into it but will allow at least 2 hours for transfer as can't gallop these days at over 60. It seems to me that these low cost airlines have dragged most of the others down to their level. Not Lufthansa though.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEDI to MLA
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"impressive business class"

(United States)

Verified Review | Lufthansa offers an impressive business class product. I just completed four international, long-haul flights on 747s and A330s and I would highly recommend Lufthansa for business class travel. Friendly and attentive cabin crews, restaurant-style food service, very comfortable lie-flat seats and terrific Senator lounges in Frankfurt. I am very impressed by the consistency on Lufthansa, airplanes are clean and impeccably maintained.
AircraftBoeing 747-8i
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteORD to FRA
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"cabin crew were friendly"

(Germany)

Verified Review | Frankfurt to Lisbon with Lufthansa. The cabin crew were friendly. The free choice of food and beverages was very good (good red wine) . Choice of magazines and newspapers was good too. Seat pitch was good for a short flight - both flights operated on-time.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFRA to LIS
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes