Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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8/10

"well known for their good services"

(Czech Republic)

The flight from Milan to Frankfurt was really short, so I guess there will be big difference between this and some longhaul flights. However, we were satisfied, Lufthansa is well known for their good services. There was no delay, the aircraft was a little bit old, but in really good shape.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMXP to FRA
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a highly professional service"

(Turkey)

Verified Review | Montreal to Istanbul via Frankfurt. The members of the cabin crew on both flights offered a highly professional service. However the ground staff in Montreal was not helpful at all as my upgarde request by miles been denied. As TK Star Alliance Gold member I asked for an upgrade to business which been denied. So I’m asking why they have an alliance if with my TK miles I can’t upgrade to an upper class within another airline of the alliance. On the main leg from Montreal to Frankfurt, we received complimentary trousses; a full meal + light nice breakfast before landing; beverages been from a good choice. Meals were generally good, even the pasta was good.
AircraftA340
Type Of TravellerBusiness
Seat TypePremium Economy
RouteYUL to IST via FRA
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"price is high, but worth it"

(Germany)

Verified Review | The travel experience on this short domestic route from Frankfurt to Berlin is dominated by the reliability of Lufthansa. You can be sure to get exactly this amount of extra comfort, you pay for with the Business Class-ticket. Priority lanes at security and boarding, meal-service (see picture), Business-Lounge and a helpful crew are making the flight nice and easy. The seat is an economy-seat, but with the middle-seat blocked, you have two armrests for your own and more distance to fellow-passengers. The price is high (800€ return), but worth it, if you like this extra comfort.
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFRA to TXL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"crew was efficient but unfriendly"

(Turkey)

Verified Review | I take approximately 100 flights per year. I hadn't flown Lufthansa on an intercontinental flight for a while and I was extremely surprised to find out how much their standards had gone down since my last long haul flight with them. Flew from San Francisco to Istanbul via Frankfurt. Check in was very efficient and fast, lounge in SFO was United's first class lounge which was nice. Once on board, we were presented with the slippers, pajamas and amenity kits. 50 minutes after take off, I decided to ask for a glass of wine as nothing was offered. Food was really some of the worst I have had. From presentation to taste it was a fiasco. The crew was efficient but unfriendly. Seat comfort and bed was perfect. Once in Frankfurt, connecting first class passengers were not met like with other airlines and we had to struggle through that crazy airport taking sky trains and tunnels plus another security check which by the way doesn't exist on most other airports if you are coming from the USA before reaching the first class lounge. The lounge itself is perfect with all amenities. Connecting in Frankfurt is a nightmare and unfortunately Lufthansa is on the bottom of my list for intercontinental flights especially with the price they charge for first class.
AircraftA380-800
Type Of TravellerBusiness
Seat TypeFirst Class
RouteSFO to IST via FRA
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"there was excellent service"

(United Kingdom)

I flew a return Lufthansa flight to Frankfurt from London City. Well a perfect flight despite leaving London City 30 minutes late and arriving into Frankfurt 5 minutes late. The flight was not a full flight and there was room to spread out both on the outward and return legs. The food was nice and tasty and there was excellent service. The communication from the cockpit and cabin was clear and concise. For some reason I had an upgrade on both flights which I did enjoy.
AircraftEmbraer 190
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLCY to FRA
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"said they don't carry milk"

(United Kingdom)

Verified Review | Rude cabin crew and a bad experience on this short flight. We were sat at row 4 with a curtain blocking the view to the business rows. A flight attendant giving the safety briefing was standing on the front of the aircraft whom could not be seen from Row 4 (behind the curtains). She did not like when we lifted the curtain to see the safety instruction. A bit later on during the flight when they started to serve hot drinks, the flight attendant started to serve coffee. My wife asked for two milk/creamer with her coffee, she was given only one. She asked again for the second sachets as the flight attendant dismissing the request and started to walked away, she said her colleague would serve more milk (this was the first row on economy she served, so she did not run out of milk/creamers). She ignored my wife and walked away. A bit later during the flight we asked for some milk for our 2 year old son. The senior flight attendant said they don't carry milk on the aircraft. We flew with lufthansa 10 days earlier on the same type of aircraft and they had milk for a baby. Seats were average, there was no inflight entertainment on this short flight.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFRA to ABZ
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Lufthansa does not disappoint"

(United States)

Verified Review | Lufthansa does not disappoint. On my most recent flight we flew from Frankfurt to Los Angeles in Premium Economy and it was outstanding. Plenty of leg room and space. I was comfortable and well taken care of for this flight. I enjoyed the entertainment and the food. The staff were top notch. Wifi inflight was great and I was able to watch the World Cup qualifying matches live while flying back to the US.
AircraftBoeing 747
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteFRA to LAX
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"helpful and service was great"

(India)

Verified Review | Mumbai to San Francisco via Munich. Flight crew were very helpful and service was great especially considering economy class. Both arm space and leg space were good enough though had problems with leg space though. Had a very good and comfortable flight from such a long journey especially when travelling half way round the globe. Food was good for and vegetarian options were available. Inflight entertainment kept me busy and away from the long unending journey. I liked both the seat and bathroom placement in both the flights.
AircraftA330-300 / A340-600
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBOM to SFO via MUC
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"great inflight service"

(India)

Delhi to Porto via Frankfurt and Dusseldorf to Delhi via Munich with Lufthansa. The long haul flights had the new business class seats that are comfortable but have low seat width when you lie down. Pillows, amenities, blankets all handed out. Cabin crew service on the A380 and A330 was fantastic - very impressive - only the old grumpy flight attendants are ones I would not interact with. The food was so-so, not extremely spectacular and I would have expected better. Ground crew across the board was not friendly and this is not nice for going on a premium class experience. Overall, extremely efficient and great inflight service.
AircraftA380 / A321
Type Of TravellerBusiness
Seat TypeBusiness Class
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"friendliest crew I have encountered"

(United Kingdom)

Verified Review | London Heathrow to Frankfurt with Lufthansa. Check-in at LHR T2 was excellent. Contract staff were helpful and friendly. Gate was nearby security (A18) and the common access lounge that I use so this was appreciated. Last time I flew the gate was at the B concourse which is quite a trek before you have even started your day. Excellent flight. Boarding announcements at gate 18 LHR T2 were unintelligible so that worked well for me as I sauntered up to the gate before others realised that boarding was called. Quite simply the friendliest crew I have encountered in a long time. Just after take-off a breakfast was offered of cake, cheese or salami sandwich. I had eaten in the terminal so declined and chose to have a cup of coffee and then sleep. Cannot fault the crew – announcements clear and informative (flight deck and cabin). 10 out of 10.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLHR to FRA
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes