Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2434 reviews
5/10
4 star Skytrax Rating
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10/10

"inflight service was good"

(Germany)

Verified Review | Hong Kong to Leipzig via Frankfurt. I had the opportunity to reserve an Economy seat in the upper deck of Lufthansa's Airbus A380. They come with much legroom and a spacious compartment next to your window seat where the pillows can be stowed. The inflight service was good and included many drinks, a dinner meal and a breakfast. The IFE provided some of the latest movies and outside cameras.
AircraftA380 / Boeing 737-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHKG to LEJ via FRA
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"excellent service on the short hop"

(United Kingdom)

Tehran to London via Frankfurt with Lufthansa. Once again very impressed by LH - clean aircraft departing on time with excellent inflight service on the short hop from Frankfurt to London City. However the inflight service from Tehran to Frankfurt fell way below expectations - surly staff and lack of service from same. If only the long haul cabin crew were as good as the short haul crews they would be a world beating operator.
AircraftA330 / E190
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIKA to LCY via FRA
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin staff service was good"

(United States)

Bucharest to New York JFK via Frankfurt. I am pleased with my travels on Lufthansa. On the first flight (short haul from Bucharest to Frankfurt) the flight was quick, the crew served sandwiches and drinks. Seat comfort and legroom adequate for the length of the flight. For the layover in Frankfurt, we had 1 hour and 40 minutes, and we made the next flight with ease. Lufthansa's hub in Frankfurt is organized, and signage is clear. The next flight was even better. Food was delicious for economy class, and service was relatively quick. Inflight entertainment was good, not the best but good enough for the length of the flight. The cabin staff service was good too. The flight crew gave out playing cards, and even toys to small children. They also were efficient and helpful. Legroom was not cramped but it wasn't much either. Overall, I would fly with Lufthansa again.
AircraftBoeing 747-8 / A320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOTP to JFK via FRA
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"does not take care of passengers"

(Canada)

Verified Review | Amman to Toronto via Frankfurt with Lufthansa. My flight from Amman to Frankfurt was delayed 3 hours, and my transit time was 3 hours 45 minutes. Prior to departure, I contacted Lufthansa asking if I would be able to make my connecting flight and they informed me that I would not be able to and advised me to change my booking. They changed the booking for me to 5pm, which meant that I now had an 8 hour transit in Frankfurt. Upon arrival at Frankfurt, they informed passengers that there would be a special shuttle to take them to the aircraft that was in my original booking. They were unable to let me back onto the flight and refused to put me onto the 2 pm flight although it was their advice to change the booking. I was on the phone, on hold, for over 40 minutes and I was still not provided with any solutions. I have been on flights before with delays and the customer service has been far better. Lufthansa does not take care of their passengers who are put into these situations.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAMM to YYZ via FRA
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"pleased again to fly Lufthansa"

(Czech Republic)

Route to Nice from Prague via Munich just one day after the attacks, everything went smooth, no cancelation or delay, just a bit of chaos noticed at the airport of Nice because someone left an unattanded bag in front of the terminal 1. The route from PRG to MUC operated by Air Dolomiti with a brand-new Embraer 195 as a part of the LH group, mostly Italian cabin crew on board, they were friendly and nice to passangers but poor and obscure English and German spoken. A small cake was offered before boarding at the airplane´s door, complimentary soft drinks during this short flight as well. The airport in Munich very modern, de-boarding in the brand-new satelitte Star Alliance terminal (gates K and L) via the tunnel, pleased to visit and see it. The connecting flight to Nice operated by the Lufthansa A319, boarding via the tunnel again. Complimentary drinks and a smaller tasty cheese sandwich offered, nice cabin crew, mostly older and experienced German ladies. The approach and arrival into Nice airport located on the contiguous island above the Mediterranean sea along the Cote d´Azur´s coastline is one of the nicest in Europe that I´ve ever seen, very similar to e.g. San Francisco in the US. Pleased again to fly Lufthansa as usual.
AircraftE195 / A319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePRG to NCE via MUC
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"FAs were nice and helpful"

(Germany)

Verified Review | Frankfurt to New York JFK via Dusseldorf. The flight to DUS was smooth, uneventful in a huge plane. The airtime was no more than 35 Minutes. It took us longer to taxi. Even on this short flight Lufthansa served a drink, free of charge. The long haul from DUS to JFK, the waiting area in DUS was rather small even for a medium sized airplane like the A340-400. The boarding was very professional and smooth. My boys wanted to have aisle seats, thats what we got. Lufthansa has a very good special meal programe free of charge, which if you order ahead, gives you the opportunity to chose between 20 diffrent mealtypes. I chose indian vegetarian. First off all you get your food before everybody else does, it is still hot. And this was the best food I had on a economy class flight. IFE was nothing great but kept the boys entertained - which was great. The FAs were nice and helpful.
AircraftA320 / A340
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFRA to JFK via DUS
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"FAs very helpful throughout"

(Canada)

Verified Review | Lufthansa from Vancouver to Geneva via Munich on 15 June 2016 in economy class. Because the first 20-minute YYJ-YVR connector flight was by Air Canada, on-line check-in had to be on AC website rather than LH website, even though all three flights had LH flight numbers and it was an LH ticket purchased on the LH website. The two airlines had recorded different booking codes for the trip, so only by telephoning LH was it possible to obtain the equivalent AC booking code in order to proceed with on-line check-in. YVR-MUC leg (10h30) aboard an A330-300. Main meal was the chicken or stuffed pasta, bland but adequately filling; while second meal was negligible, a couple of snacks as one might purchase from a vending machine. FAs very helpful throughout, making regular runs to offer water or juice, with full beverage service available from the galley. AVOD offered a vast array of films, music, and television programs. The A330 had a 5cm gap the armrest and the fuselage on each side of the plane. The armrest should, instead, be right up against the fuselage to make use of that wasted 10 cm. As well, the A330 had IFE system boxes under the seats. Footroom was severely reduced and it was impossible for any standard carry-on bag to be accommodated except in the overhead bins. (Have previously travelled on LH A330-300 with much better seat design accommodating full-sized carry-on bags beneath the seat, although still leaving the wasted 5 cm gap between the armrest and fuselage on each side.) MUC-GVA leg (1h10) aboard an LX A319, with seating far more comfortable than the A330. A sandwich and drink were served. Good variety of newspapers offered when boarding at YVR. Excellent variety available when changing planes in MUC terminal.
AircraftA330-330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYYJ to GVA via YVR-MUC
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"inflight service was great"

(Poland)

Verified Review | Frankfurt to Warsaw. Easy boarding process and helpful and nice staff. They had a place next to the terminal and i never had to take a bus. The inflight service was great, and got as many drinks as asked for.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFRA to WAW
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"friendly appearance, communicative"

(Poland)

Verified Review | Warsaw to Frankfurt. Had a nice little talk with the crew in the airport. Overall very friendly appearance, communicative, and were very helpful. The accommodation in the plane was hospitable and the sandwich tasty. Could improve the quality of coffee though. I admit to like the uniform, because of the color choice.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWAW to FRA
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"seats are narrow and tight"

(Germany)

Verified Review | Flight from Hong Kong to Luxembourg via Frankfurt. First leg with Airbus A380-800, upper deck business cabin. I've had the 'pleasure' of flying Lufthansa Airbus A380-800 in economy cabin and it was a horrible experience, unfortunately flying with business is a similar experience. One of the worst business class cabins I've flown - seats are narrow and tight, if you do not get a window seat there's no storage space at all for anything (window seats come with additional storage space along the fuselage) so every time you have to get up and reach the overhead bin. Film selection is so-so, the only positive side are the noise cancelling headphones. Food was average at best, service was mixed - the flight attendant taking care of my section was great, smiling, friendly and speaking English. I've noticed that on numerous Lufthansa flights that cabin crew first of all has this cold business attitude and tends to speak German, even if you speak to them in English. The second leg was ok, with a typical short haul flight seat, space and service - nothing special worth mentioning. At that point I would also suggest to avoid travelling through Frankfurt as this airport is a disgrace with rude and puzzled personnel and long waiting lines. The only bright point is the Lufthansa Welcome Lounge with extremely nice and helpful staff. Overall I would not recommend, next time I will fly with Swiss which is way better.
AircraftA380-800 and CRJ-900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHKG to LUX via FRA
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no