Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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10/10

"smooth transfer at Frankfurt"

(Greece)

Verified Review | Manchester to Frankfurt. Unfortunately we were delayed by nearly 3 hours owing to a late aircraft change and weather.The flight itself was good with a substantial breakfast served by a particularly friendly and helpful pursar who could not do enough for us. Even before landing he informed us that we had been rebooked on a another flight and Lufthansa provided a smooth transfer at Frankfurt.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMAN to FRA
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no apology or compensation"

(United Kingdom)

Verified Review | London to Seoul via Frankfurt. This was one of the worst flights I have been on. Our plane was delayed due to weather fair enough, but then we were stood on the tarmac for over 45 minutes as they boarded customer who then decided to not fly on that flight so their bags had to be taken off. As the flight was delayed this should of been sorted out earlier as there was plenty of time to do so. We had to get a connecting flight which meant it was going to be close whether we made it or not. However when things settled down, and I pressed the assistance button not 1 member of staff showed up, therefore I had to go looking for help. When I finally asked they were less than welcoming with the vaguest of answers about us making our connecting flight. Luckily we made the flight with minutes to spare. We asked for a snack before our inflight meal but nothing was available. Again staff were not helpful and kept offering us drink which was of no us to use and meant we had gone 8 hours with nothing but a sandwich on the last flight. Upon arrival in Incheon we found out that our luggage had not made it to Incheon. We again were treated appallingly no apology or offer of compensation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to ICN via FRA
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"cabin crew very attentive"

(Singapore)

Verified Review | Great experience on Lufthansa for both Amsterdam to Frankfurt (50min flight) and Frankfurt to Singapore (12h flight). Cabin crew very attentive, good selection of amenities on Lufthansa Y+ class. The meals were all very tasty, I ordered low fat meals and was impressed. German sparkling wine was on demand and available all throughout the long haul flight. I walked the whole lenght of the lower deck cabin and it is imprepssive how spacious is the A380. Even with the 3-4-3 config in Y a man could walk through the aisles without bumping into a shoulder of those seated. That plane is just a marvel. Very good experience.
AircraftA380
Type Of TravellerBusiness
Seat TypePremium Economy
RouteAMS to SIN via FRA
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"this was a flawless journey"

(Greece)

Verified Review | Athens to Manchester via Frankfurt. Despite a 2 hour stopover in Frankfurt we were on the same plane with the same crew for both sectors. The crew were outstanding and particularly the purser who looked after us extremely well. The breakfast and lunch served were delicious. On time flights and prompt luggage delivery ensured this was a flawless journey.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteATH to MAN via FRA
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"the crew had arrived late"

(Bulgaria)

Verified Review | Munich to Sofia. The Lufthansa return flight ruined an otherwise perfect holiday. Flights were late on both legs of the journey. On the outgoing flight the explanation given was that the crew had arrived late the previous night and had to use up their 12 hour day rest, so the next day flight was delayed. Our return flight was cancelled 40 minutes before scheduled takeoff. Of course no explanations given, but considering that most other flights were departing on schedule it must not have been the weather. We were quickly rebooked to another flight 4 hours later. 30 min before takeoff that flight was delayed by 1.40 hours, so by the time we boarded we had almost 6 hours of delay. The flight did not depart at the newly announced time either, since doors closed more than 40 minutes later and by the time we were airborne it was another hour late. The flight itself was ok and apparently we made up for some of the delay. Little did we know that after landing we would have another hour of delay, this time waiting for our luggage. The crew's bags were delivered earlier but the passengers had to wait until 1.20 am to get their bags, with noone from Lufthansa or the ground handling operator to explain what was going on. So instead of getting home at 6 something p.m. the previous day we got home at almost 2 am on a Monday - not ideal if you have to go to work at 8.00 am (wish I had the ability to delay my start of work for the 12 hours rest, like the Lufthansa crew).
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMUC to SOF
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight was well below expectations"

(Canada)

Verified Review | Ankara to Munich on Lufthansa. I have been a fan of Lufthansa for many years but this flight rocked my confidence in them. Following a smooth check-in we proceeded to the lounge which was sweltering hot and had a very poor selection of food and no cold drinks. The departure was delayed due to late arrival of inbound aircraft and further delayed due to late boarding. However, there was no explanation for the reasons of delay or an apology from the cockpit. Onboard, the aircraft looked well kept. It was the European business class configuration with the middle seat of economy style seating left vacant. The FA's were friendly and efficient which was the only redeeming feature of this journey. The food was below acceptable for Business Class and a huge letdown for LH. As expected we were late arriving in Munich and it took over 1 hour from the time we reached our gate for the bags to be delivered. Aside from the FA's, this flight was well below expectations especially considering the price paid.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteESB to MUC
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"polite and helpful staff"

(United Arab Emirates)

Verified Review | Frankfurt to Dubai. I have travelled recently with many airlines to Europe but Lufthansa is the best among them, very polite and helpful staff. We were travelling with Economy class with Asian Veg Meal plan and I have never had such good and tasty Indian food on an airline,. Good collection of Indian (Hindi) entertainment. Very clean and comfortable flight. Thanks Lufthansa you set new parameters of hospitality.
AircraftBoeing 747-400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFRA to DXB
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"extremely miserable experience"

(Russian Federation)

Verified Review | Chicago to Moscow via Frankfurt. Extremely miserable experience from business class travel. Our flight from Chicago was delayed due to some technical problem with the aircraft. Ok, I get it, troubles happen. We had to wait 2 extra hours in a rather miserable United lounge in Chicago. On the aircraft in 2 toilets out of 3 in business, the toilet seat was not holding itself while opened - meaning you have to hold it. When the aircraft was landing some of the next flights were announced to be rebooked, but neither my flight, nor my husband was. Even though there were some flights departing after our flights, we were not announced to be rebooked. When we came out of the plane, there was a service person from Lufthansa answering questions. My husband was guided to the service desk and to me the men standing there said: "if you run you can catch your flight". It was 9:30 am and my initial flight LH1444 was boarding at 9:15 in a different zone (we landed to Z zone in FRA airport and my boarding was at B gate). Knowing that FRA is one of the biggest airports in the world I though it may be reasonable to go to the service desk with my husband and ask for a change of the ticket as "running" through the airport was not an exactly appealing option for a person with a knee injury. However, when we came to the service desk, there was a man guiding the queue to service desk windows and he also told me that I should run to catch my flight. It was 9:35 AM (as mentioned before, my boarding started at 9:15 AM). So if two people told me I should run I decided to leave my husband who was traveling to Prague and try to catch my flight. The trouble was that few steps later there was a different zone of the airport, then I had to go through train and security check, being out of breath when I finally came to the gate it was 9:50 AM and my flight had already left. The lady at the desk said that she is not willing to help me and I should go back to the service desk and change my ticket. In the lounge, they changed my ticket to 12:40 pm. Same time was the flight time for my husband, but as he was flying to Prague, and me to Moscow, we had to stay in different airport zones and were not able to come to each other. When I was boarding the plane, there was no walkway, but a bus, and they were saying that business goes after families with children to the bus. And the employee on the desk was extremely rude, screaming at business passengers they should wait till all children go the bus first. On the plane, the seats were not even with adjustable head. We had to wait for 45 minutes (plus to 4h flight) for some luggage to be loaded-unloaded and for some passenger to come to the plane. During this extra time of waiting in the aircraft there were no drinks offered.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteORD to DME via FRA
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"experience is truly special"

(Canada)

Verified Review | Newark to Dusseldorf. Only through the grace of about a billion points was I able to snag a Newark to Dusseldorf reward flight to experience Lufthansa’s renowned First Class on my way to a final destination of Lisbon. I felt somewhat unworthy as I settled myself into my 2A open suite, however, I worked hard to maintain the requisite “I belong here” demeanor, unlike the fellow in front of me who danced in the aisle, champagne flute in hand, celebrating after his boss switched seats with him (boss relocating to Business). The A340-600 First Class cabin was full. I spent the first fifteen minutes sipping champagne, enjoying macadamia nuts, and playing with what seemed like several hundred seating variations from which to choose. Service, food and beverage was for the most part stellar although once it was ‘lights out’, our two attendants did somewhat of a disappearing act, although I’m sure they would have been prompt if I had rang for service. The dinner service was outstanding, caviar first course, followed by a trio of appetizers, lobster main, chocolate dessert, complimented with some excellent tasting wines, and all served course by course on a well-sized and nicely laid out dining table. An after-dinner aperitif coupled with a cappuccino (and a few more sweets thrown in for good measure) concluded a wonderful dining experience. Seats were promptly converted into comfortable looking beds with myself as the only hold-out. With privacy dividers raised, the group settled into a state of individual slumber. I chose to catch up on a few recent-run films through the night. A perfect photo-op of a sunrise appeared much too early, as did the perfectly prepared breakfast offering of smoked salmon and scrambled eggs, freshly squeezed orange juice and coffee. Finishing my breakfast, I changed back into my streets in the very spacious and clean washroom. There was a noticeable lack of interaction with the flight crew. Except for the obligatory “Willkommen to, Danke für” announcements from the flight deck, nothing else was offered. Perhaps the pilots were feeling miffed with their airline, and working to rule, choosing not to associate with even the first class passengers as has apparently happened in the past. The Lufthansa First Class experience is truly special, and not only the in-flight portion, but the other touches such as personal escort from check-in, past security, and into the lounge, as well as the lounges themselves, the service and amenities offered on either continent. As I left the sanctity of the First Class section, a sense of claustrophobia overwhelmed me and I realized I was turning my nose up at Lufthansa Business Class! And, as I sat in TAP Business on my flight segment to Lisbon, with my all-on-one lunch tray crowding my thirty four inches of pitch, I reflected on how fortunate I was to have experienced the Lufthansa First Class product.
AircraftA340-600
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteEWR to DUS
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a great crew made it an easy way to travel"

(Germany)

Verified Review | Flew from Frankfurt to London Heathrow. Lufthansa performed really well on this trip. Without any compromise, you get the premium features shown in the advertising at a constant level. Queueless Check-In, priority lane at security, great lounge experience, priority boarding, meal-service and a great crew made it an easy way to travel. They no longer distribute pre-departure printed magazines and papers. But there is a download option with a pretty good selection. Remember to do the download, when you are connected via Wifi for not using your mobile data.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteFRA to LHR
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes