Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2439 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
6/10

"flight was friendly and efficient with timely service"

(United States)

Verified Review | Inter-Europe Business Class is always a disappointment and Lufthansa's A319 is no exception. This flight was LH1348 between Frankfurt and Warsaw and although it is a relatively short flight, it is always connected with a long-haul to Frankfurt, so after 10 hours of flight-time, being crammed into coach seats is never welcome. If you have not flown Inter-Europe flights, most airlines do not have a separate business class configuration. They use coach seats and then do not book the middle seat. The service is upgraded in these seats, but you are basically being wedged into coach seats at a business class price. As always, though, with Lufthansa, this flight was friendly and efficient with timely service, a decent meal and no surprises.
AircraftA319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Warsaw
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Lufthansa is a reliable airline"

(Germany)

Verified Review | Frankfurt to Hamburg. Boarding began in time and we were welcomed by seasoned crew member handing out crisp packets (25 grams). The flight was fairly light and I had a row for me. The aircraft was clean and legspace, with recaro seats, enough for short haul flights. After airborne full bar service. Lufthansa puts higher emphasis on drink service. If they can combine this with proper snack service, it would be great as not all passengers are into drinking alcohol. A warm bread roll would be a good option. One more point is Lufthansa should soon introduce zone wise boarding. This avoids long and unwanted queue inside dock channel and waiting inside aircraft for passengers to settle. Otherwise, Lufthansa is a reliable airline.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Hamburg
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"impressed by Lufthansa"

(Germany)

Verified Review | Riga to Frankfurt with Lufthansa. Flight took off 20 mins late. The onboard product was quite good. Cheerful and helpful crew. After take off they handed out sandwiches. The quality of sandwiches are way better than that served last year on same sector. And finally they heard the flight of vegetarians, eggless sandwiches. Later, full bar service with two rounds, appreciated by many. Leg space was usual with recaro seats, comfortable for short flights only. LH has introduced an app which can be accessed via wifi once in air that enables you to see videos, read papers, magazines, play games and gps service. Don't forget to download the app on your phone! Overall, I am impressed by Lufthansa.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRiga to Frankfurt
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"about a fifth of what I paid 1999"

(Switzerland)

Verified Review | Connecting flight from Frankfurt to Bucharest. Transfer not very comfortable, due to an arrival at A38 from my first flight, transferring to B20. Walking fast, it took me 25 minutes with automated passport control. If you have to change between Schengen and Non-Schengen flights, FRA airport is not convenient. Boarding late about 25 minutes, takeoff about 20 minutes, due to a medical transport with this plane and the loading of the patient took a while. Flight eventless. Full drink service, rather dry sandwich. Arriving 5 minutes late in Bucharest. Baggage delivery rather fast for OTP. Again a recommendation in regard of the price I paid it was about a fifth of what I paid 1999, when I started to fly regularly to OTP
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFRA to OTP
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"seat was reasonably comfortable"

(Canada)

Verified Review | Munich to Montreal. I checked in online and had no luggage so bypassed the counter all together. At the gate, I discovered that they gave the same boarding pass, with my name, to my colleague. This was most unusual considering at check in they would have had to match my colleagues boarding pass to the name on his passport. Consequently my colleague had to return to the service desk to sort out the mix-up. Boarding was smooth and o board the aircraft appeared well kept. Following take off we were offered drinks and then lunch. I was seated in the second row of a very lightly loaded business class. When I told the FA what I wanted for lunch she apologetically said that they had run out of that choice. The meal I settled for was well presented but lacked taste. The dessert was dry and inedible. Wine selection was okay but I would have liked more choice. The seat was reasonably comfortable and allowed me to have two hours of decent sleep. IFE was mediocre with a sparse selection of new releases. The FA serving my side of the aircraft was friendly and courteous. Flight left slightly late but arrived on schedule. This was my second flight in Lufthansa's business class in less than a month and I am starting to think they are cutting corners.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMUC to YUL
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"high standards on European routes"

(Germany)

Verified Review | Frankfurt to Rome return. Both flights were delayed about 30 minutes because of late arrival of the incoming flight. When I checked flight status on LH’s website I found out that many Rome flights were delayed. Lufthansa should work on punctuality of Rome flights. Except from this the rest was pretty good. Good sandwich and full bar service for free, great staff from check-in to FAs, cabin clean and in good condition, seats and seat pitch were ok. Lufthansa offers a good product with high standards on European routes.
AircraftA320neo / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Rome
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"is the best airline in Europe"

(United States)

Verified Review | Flew Newark to Krakow via Frankfurt, and home from Warsaw via Munich. Newark to Frankfurt was on the new Boeing 747-800, even got a bulkhead seat with extra legroom at no extra cost. Chicken meal was quite decent, with frequent drinks offered, and you could pop back to the galley for an extra beer, whiskey, or whatever. Frankfurt to Krakow offered a small pretzel, along with beer, wine, tea, coffee. Warsaw to Munich was delayed but otherwise okay, tasty turkey sandwich with beer or wine. Munich to Newark was also delayed, which was good for me as I otherwise wouldn't have made it because of the delay in Warsaw. Delay was handled well, food vouchers given out. The rest of the trip uneventful, had a nice pasta and plenty of sparkling wine, beer, gin, tonics. Very friendly FAs, always happy and eager to serve extra drinks and snacks. Great entertainment systems on both trans-Atlantic flights, with lots of music and movie choices. LH really is the best airline in Europe.
AircraftBoeing 747-800 / A319 / A340-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWarsaw to Newark via Munich
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Service was great"

(Germany)

Verified Review | Short flight on Lufthansa Business Class from Frankfurt to Berlin Tegel. The Lufthansa lounge was nice and I really enjoyed the shower after a long haul flight from BKK. Basic but delicious food, nice staff. Boarding was well organized with priority boarding and separate entrance for Business Class passengers. Service was great as usual on Lufthansa.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteFrankfurt to Berlin
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"trip was as good as usual"

(Germany)

Verified Review | On my last flight in Lufthansa Business Class three weeks ago, they provided real cotton napkins with the meal, but this time it was a paper napkin. Feels somewhat cheap for a premium product. The rest of the trip was as good as usual in this intra-Europe Business Class. As the price was ok, no complaints.
AircraftA320neo
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Dublin via Munich
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"good onboard experience"

(United States)

Verified Review | Frankfurt to Rome. The biz lounge at Frankfurt is quite nice but was so busy and overcrowded. Boarding did not offer priority to biz class or Star Gold which was disappointing. Aircraft was fine, very clean and bright, but seats are just coach class layout with center seat left empty - larger than British Airways on my flight to Frankfurt. Drinks and food served 30 mins after departure and very nice for mid morning flight. Attendants very charming and seemed friendly enough. Overall good onboard experience but needs improvement in Frankfurt.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Madrid
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes