Lufthansa

✅ Verified Review | Business class trip from Zurich to Venice via Frankfurt. All smooth, on time and enough seat pitch. Seats next to you free. Seat in the Embraer E195 better than on the A321. First crew also more interactive and caring. Food ok, but tiny portions. Lounge in Frankfurt overcrowded. Quite good trip.

✅ Verified Review | I recently flew from Manchester to Atlanta via Frankfurt and back with Lufthansa. I was travelling as part of a group and so decided to book a seat to be close to friends. I was surprised that on a flight that cost nearly £1000, I would have to pay to choose my seat but I decided it would be worth paying £20 each way per person for myself and a companion to ensure that we sat together (£80 in total). The first issue I had was that the seats we were given on the flight from Frankfurt to Atlanta and the return leg were not the ones I had booked. We ended up on the very rear row of seats but we were at least sat together. On both flights (10 hours) we were served vegetarian food because apparently Lufthansa only offer chicken to those toward the front of those the plane. To make matters worse, I was later offered a hot dog for lunch, because they had run out of pizza. The hot dog was still completely frozen. I didn't make a fuss, I thought that I would get a refund for the seats and that would be the end of it. The flight itself was comfortable and smooth so I wasn't too unhappy until I spoke with Lufthansa customer services. They told me that the seat booking fee is non refundable and that booking a seat only entitles you to that "type of seat" and does not mean you will be sat in the seat that you chose when you made the reservation. So ultimately I have paid for a seat that I didn't get, I had the same type of seat as everyone in economy and yet they refuse to give me the £80 back.

✅ Verified Review | New York to Frankfurt. Excellent service and food and inside flight nice and clean. Wide comfortable seating but entertainment not good enough need more films and music options. Indeed lives up to its name of Lufthansa - a great way to fly. The crew were smiling and willing to assist to passengers! Wow had a great journey.

✅ Verified Review | Flew the biggest bird in the sky, the A380 from Singapore to Frankfurt. Flight time 12-13hr. Food: couldn't be any worse. Mini portion, tasteless portion. That first meal was aprox 90min after take off. For the next 8hrs, nothing, zero. Ok let's kill some time with IFE aka inflight entertainment. So slow, awful menu, movie selection is a joke. Time for the toilet. But what's that queue? Oh that's just aprox 300 people sharing 4 toilets, so you need to wait 10-15min to get in. Finally meal 2 or should I say desert, some cake with a piece of bread and jam. I forgot the part about placing the IFE remote control in the armrest, simply brilliant. Accidently pressed button around 25 times. Never again.

✅ Verified Review | Flew Geneva to Johannesburg via Frankfurt. The Premium Economy on Lufthansa's B747-800 is strangely squeezed between a mini Economy cabin in the front and the main Economy cabin in the back. There are no separating walls or curtains, which kinds of defeats the "premium" feeling (therefore, the 2 dedicated toilets are used by everybody). The seating configuration is 2-4-2 (vs Economy 3-4-3). The seats are wide and recline well, but the foot rest is not well thought out for people over 180cm. The food is basically the same as economy, with an extra dish and served on real china and glasses (but Lufthansa's food offering is good in all classes anyway). Would I book it? Only if the price difference is minimal at booking. Best is to book the cheapest economy and ask for a 299 euro upgrade at checkin or gate in Frankfurt (which is a really good deal on very long flights). Avoid middle/window seats, as it is difficult to get out if your neighbour sleeps. My rating for "value for money" is based on the gate upgrade price.

✅ Verified Review | Johannesburg to Basel via Frankfurt. You get a solid product at a decent price. The food was of good quality (may be on the small side for a guy my size), and unlimited bar and snacks during the flight (unlike BA). The service was excellent, and the plane was kept clean during the whole flight. Good choice of movies and TV shows as well. I did not like the Boeing 747-8: it is a new generation of aircrafts, but it feels like Boeing rushed it to the market to counter the excellent A380. It is a noisy aircraft, and none of the Boeing 787 technology was introduced on the B747-800. Also, on both ways, the cabins were freezing, and the crew told us that the temperature was set to maximum.

✅ Verified Review | Flew brand new Lufthansa A350-900 from Delhi to Munich with a connecting Lufthansa A340-600 to LAX. The economy seat on Lufthansa A350 was uncomfortable. I turned on the Flyrobics channel, but wasn't able to do much stretching due to lack of space. The IFE on A350 was more responsive than the one on A380. The USB port is conveniently located near the monitor. The sound quality was very good, but the Flight Attendants take the headphones away 30 minutes before landing. Wi-fi did not work on A350 during parts of DEL-MUC journey. On the MUC-LAX segment, I found the A340-600 to be a more comfortable experience than A350. The food selection on MUC-LAX segment was very nice.

✅ Verified Review | Flew Lufthansa A380 on Los Angeles - Frankfurt - Delhi route. Since I had done online check-in and had boarding passes, I just needed to do a baggage drop-off. Unfortunately, Lufthansa did not have a baggage drop-off counter at LAX. On-board, the A380 cabin was very quiet. The 31 inch seat pitch does not seem adequate once the passenger in front of you reclines their seat. The food quality on Lufthansa was very good on both segments, but the service was even better on FRA-DEL route. I purchased full day wifi pass and it worked all the way from LAX to DEL. USB port kept my cell phone charged throughout the journey, but the USB port was inconveniently located under the armrest.

✅ Verified Review | I planned to travel on 10/3/2017 from Vienna to Berlin by Lufthansa (Austrian Airlines). On that day the ground staff in Berlin were on strike and my flight canceled. I got the information by sms a day earlier. It took some time to contact customer services, as due to the strike all lines were rather busy. My flight was changed to the next day via Frankfurt. They were very efficient, friendly and helpful. As I had to stay the night in Vienna, they even covered the costs for the hotel! I was very glad and appreciated their support. Lufthansa may be not the best in terms of food, seats etc. However, in case of something extraordinary, I am sure that I can rely on them.

✅ Verified Review | My flight from Leipzig to Belgrade via Frankfurt was delayed for one hour, so they made a change to fly via Munich, so that I could make my connection flight to Belgrade. The Munich flight was delayed for 45 minutes, so I have 10 minutes for connection on Munich airport. Cabin crew didn't make any effort to give me some information or contact someone on gate. I made it after running to the gate. And in the end, I am arriving to Belgrade, and my baggage is mislaid.