Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2439 reviews
5/10
4 star Skytrax Rating
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9/10

"cabin service is excellent"

(Australia)

Verified Review | Singapore to Split via Frankfurt. This the 4th time my wife and myself have flown Business on Lufthansa from Singapore. The first time on an A380 to Frankfurt, the cabin service is excellent and the food and wines fantastic. The trip from Singapore to Frankfurt and also our return trip was a breeze, comfortable and great service - especially compared to our connecting flight from Australia on Qantas which unfortunately is getting worse by the month. Probably inflight entertainment could improve but I usually dont watch too much anyway.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSingapore to Split via Frankfurt
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very much use Lufthansa again"

(Belgium)

Verified Review | Valencia to Brussels via Frankfurt. An excellent flight on both legs, very friendly staff, both flight legs very much closer to schedule. On first leg from Valencia, good choice of lunch served. Ample leg room being in row 2.Second leg from Frankfurt to Brussels on smaller A319 again very friendly and attentive staff. The flight was on 40 mins length and amazingly the cabin crew were able to offer a good level of service during the flight. Both flight landed ahead of the scheduled arrival time. Would very much use Lufthansa again!
AircraftA321 / A319
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteValencia to Brussels via Frankfurt
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Cabin crew was efficient"

(Portugal)

Verified Review | Porto to Cape Town via Frankfurt. Very good flight, but it was better because the plane was half empty. Space for legs could be better for such a long flight. Back of seat should also be more confortable. Ground service was ok. Food was okay. Cabin crew was efficient.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePorto to Cape Town via Frankfurt
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"afternoon meal disappointing"

(Switzerland)

Verified Review | Venice to Frankfurt. Fast and easy check-in. No hassle at priority lane security control. Marco Polo Lounge ok, nicely styled but fully packed and passengers standing around. Chaotic boarding, but priority boarding respected more or less. Seat 2D, probably the best in the Business section, plenty of leg room. Very fast service with a actually very good prosecco, but no champagne. Mid afternoon meal disappointing, consisting out of a fruit salad (ok), a hazelnut-chocolate bar (ok) and a toasted sandwich (not tasty at all). Slightly late arrival and long waiting time on ground, till the aircraft was at its stand. Overall an ok flight, but with room for improvements.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVenice to Frankfurt
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a very competitive product"

(Germany)

Verified Review | Frankfurt to Bogota in Premium Economy. The seat was quite comfortable with a lot of space and reclined well. Food (aperitif, lunch, cookies, dinner on this segment) was served on china and very tasty, but basically no difference to Economy Class. The IFE was state-of-the-art with a big screen and a lot of (recent) movies, audio books, music options, live TV and games. The staff was great - very friendly, smiling and attentive! Lufthansa is usually a little bit more pricy than other airlines, but in my opinion you get a good value for your money. Overall a very competitive product! I hope Lufthansa will continue providing a premium product and not follow other airlines in becoming a budget airline.
AircraftA340-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteFrankfurt to Bogota
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"cost cuttings are obvious"

(Germany)

Verified Review | Berlin to Frankfurt with Lufthansa. The product is not that bad, but some cost cutting is obvious. Food used to be quite good, but yesterday not even freshly toasted sandwich, some fruits and a piece of chocolate for 1hr 10min flight. Next Time, I will take the train. Lufthansa has to rethink the domestic Business Class product in my opinion
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBerlin to Frankfurt
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Flight and service onboard good"

(United Kingdom)

Verified Review | London to Denver via Frankfurt. Flight and service onboard were good seat comfortable and food / drink more than adequate on a 9hr flight. Problem is at on line check in where system did not recognise existing Star Alliance passenger information and requested Visa rather than visa waiver meaning that seats can't be reserved and then at the actual check in it's not possible to seat families together. Next problem is at boarding which is total mayhem with economy class trying to board at once resulting in delays and a scramble for overhead locker space. LH take no account of Star Alliance status unless you are booked in First class. As this is the cheapest and most convenient flight on this route I suspect we will continue to use this airline and endure it's failings such as they are.
AircraftBoeing 747
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Denver via Frankfurt
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"professional, polite and efficient"

(France)

Verified Review | Excellent trip with Lufthansa from Paris to Los Angeles via Munich. The first thing to be highlighted that Lufthansa’s cabin crew are always exceptionally professional, polite and efficient. Here, I would like to express my appreciation to the crew which was on 20th March from LAX to MUC as the aircraft had problems with air conditioning system (it was cold like in Antarctica). The Chief Purser (chief flight attendant) was extremely helpful giving extra blankets, offering hot teas and being with passengers all the time. The flight attendant was extremely helpful/efficient as well. Lufthansa has excellent product and the company is very competitive as also seats, entertainment, and food are superb! Overall the service was brilliant and I would definitely recommend Lufthansa for long international flights.
AircraftA340-600
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis to Los Angeles via Munich
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Service polite and good food"

(Mexico)

Verified Review | Mexico City to London via Munich. Smooth checkin and preflight in general. Service polite and good food. Entertainment system works well and has interesting options for European movies besides usual Hollywood ones. Transfer in Munich was ok but can be tough if short transfer or if with kids. All in all best option from Europe to Mexico on business but usually more pricey than others.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMexico to London via Munich
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I was very impressed"

(Ireland)

Verified Review | Dublin to Beijing via Frankfurt. Both outbound legs were uneventful despite an hour delay leaving FRA, arriving 20 minutes behind schedule into PEK. Found the Boeing 747-800 series a tad cramped for such a large aircraft. On the return leg our flight left PEK over two hours late due to only 2 of 3 runways being operational. The captain kept passengers well-informed during the delay as we'd been on the aircraft for quite some time. En route, due to the significant delay we discovered we would miss our connection to DUB. Staff onboard kept everyone informed as many connecting flights would be affected. We did indeed miss the DUB flight but we were put up in an airport hotel overnight in FRA with dinner & breakfast provided. Impressively, we informed of this and the new flight arrangements a number of hours before landing into FRA. The next morning we were flown to Oslo and then onto Dublin with SAS (Star Alliance) as all FRA-DUB flights were fully booked for Easter weekend. The first time flying with Lufthansa and was very impressed with the cabin crew, pilots, checkin staff and gate & rebooking staff as we were a 50-strong school group and they dealt very efficiently and professionally with our concerns around the delay and missed connection. Food was frequent and decent for Economy class and the entertainment system was very good also. The Wifi service was disappointingly slow and not worth the €17 for the 9 and a half hour PEK-FRA flight. However, I do look forward to flying with them again in the future..
AircraftA320 / Boeing 747-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Beijing via Frankfurt
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes