Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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2/10

"missing the connection flight"

(Slovenia)

Verified Review | Brussels to Ljubljana via Frankfurt. Before flight from Brussels we weren't informed about the delay. We boarded one hour later than scheduled departure. We were waiting in the plane one another hour and the consequence was missing the connection flight in Frankfurt. Arriving to Frankfurt airport I asked at least four persons for navigate me to the waiting hall where I got vouchers for hotel and taxi. I didn't get any information and boarding pass for the connection flight. Call to the given phone number of the office was unsuccessful. I couldn't check in for the new connection flight via internet. The only chance was to go to the airport at 5am and I found the free seat at the next flight.
AircraftA320 / Canadair
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels to Ljubljana via Frankfurt
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Thank you Lufthansa!"

(Sweden)

Verified Review | Madrid to Stockholm via Munich. I have flown three times with Lufthansa in the past week, and every time I am very pleased to hear the sweet way captain talks to us, on my last flight he even told us a bit about what we're seeing outside of the windows! The flight attendants are always very pleasant and smiling. The airplanes are clean, modern and well equipped. Thank you Lufthansa!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Stockholm via Munich
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"unhelpful trying to fast track us"

(Australia)

Verified Review | We tried to check in together for our onward flight to Singapore. We originally had seats together on the TXL-FRA leg but we couldn't get seats together on the 12 hour long flight. There was no desk at which one could check in without a boarding card upon arrival so the woman told me to go to the gate and check in there. After waiting in a queue that didn't move for over an hour despite the desks being open (extra personnel arrived later), we got to the desk and the attendant couldn't check us in together and this time, on neither flight. The service was horrible. Currently we are waiting to depart and there is neither personnel nor plane at our gate when we are meant to fly out in 15 minutes with no update on how late the flight is. The options for in flight entertainment were largely disappointing, even for bilingual passengers. The flight 2 weeks ago from HKG-FRA was 30 minutes late causing us to rush to make our flight from FRA-TXL (Berlin). The onboard and ground staff were unhelpful in trying to fast track us through to our next flight. I have never flown on a long haul flight without the rest of my party. On short haul flights it isn't an issue but in my opinion it is bad form to separate couples or families on a 12 hour flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin to Frankfurt
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"reasonable for such a long trip"

(Greece)

Verified Review | Standard Lufthansa service from Munich to Tokyo - small space from forward seat recline. Toilets were not so clean at the beginning of the trip. Food variety not so wide. Two services for the whole trip of 11.5 hours and good movie selection. Small delay to take off however pilots caught up arrival time - reasonable for such a long trip.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Tokyo
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"pay extra for checked baggage"

(Ireland)

Verified Review | Dublin to Bucharest via Munich. The most annoying part of booking a flight with them is that a one-way trip would cost the same if not more than a return trip. I paid 500 Euro for this "Eco Light" flight and for this price, you are expected to pay 25 Euro extra for checked in baggage. They provide snacks and drinks on these flights, but I would prefer to pay less and not get the snacks.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDublin to Bucharest via Munich
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"catering on a short route was perfect"

(Belgium)

Verified Review | The is one of the best airlines I flown with in Europe. My experience was a short one flying from Frankfurt to Brussels, but I think that the airline showed enough to convince me to travel more with Lufthansa. The catering on a short route was perfect, most airlines give the passengers nothing, but Lufthansa did this perfectly, with offering a drink.
AircraftA319-100
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Brussels
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"crew very nice and friendly"

(Austria)

Verified Review | Munich to Newark. After a short hop from VIE to MUC on a flight operated by Austrian, we had a quite tight transfer to our A340-600 for Newark. Even though the A340s are long, they still keep the passenger-friendly 2-4-2 abreast seating, which we as a couple really appreciated. Tha cabin is spacious, modern, the seats have everything one could need and the Lufthansa staff on this flight was gorgeous. We liked the idea of having the restrooms downstairs, especially for a little stretch on a long flight. The flight itself was smooth, food was decent, cabin crew very nice and friendly as mentioned and even in economy, there was a variety of drinks in the galley available throughout the flight, much appreciated! Overall a great experience with Lufthansa, it definitely is one of Europe's best airlines, highly reccomended.
AircraftA320/ A340-600
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Newark
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"required a visa to transit"

(Morocco)

Verified Review | I was due to fly from Marrakech to Istanbul today on Lufthansa and when I arrived at the check-in desk at Marrkech Airport they refused to allow me to check in, claiming that I required a visa to transit Frankfurt, despite the fact that Germany allows Transit Without Visa for Moroccan citizens and I had already transited Frankfurt on the same ticket with no problems when flying from Istanbul to Casablanca on Lufthansa just three weeks before. I phoned Lufthansa reservations and they told me that I was right and that I absolutely did not require a visa for a 1 hour transit and I should try to check in online instead, which I did sucessfully. However, the Swissport staff at the airport still refused to give me a boarding pass and allow me to board the flight. They claimed to have phoned German immigration in Algeria but refused to give the name of the person they had spoken to. Their refusal to check me in led me to miss my flight. They refused to provide anything in writing despite me asking several times. I wasted an enormous amount of time and money getting to Marrakech airport, paying for a hotel there, car rental and reserving accomodation in Istanbul. Lufthansa took my money and then refused to allow me to travel. It appears that buying a Lufthansa ticket is like a lottery ticket - maybe you will get to fly somewhere but maybe you will just be told "no" and then the ticket that you paid lots of money for becomes worthless. I recommend avoiding Lufthansa as it appears they don't care about connecting travellers and can leave you stranded at a whim even if you have the right documents for your destination.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMarrakech to Istanbul via Frankfurt
Date FlownJune 2017
Ground Service 12345
Value For Money 12345
no
3/10

"a significant delay"

(Netherlands)

Verified Review | Although a very comfortable flight from Munich to Amsterdam, we were unable to bring aboard any hand luggage due to the size of the aircraft. Hand luggage was promised to be returned at the aircraft upon landing. When we landed however we were instructed by airport staff to move to baggage claim without support from Lufthansa personnel (there was nobody from Lufthansa at the gate). A group of us decided to stay behind and eventually got our luggage from Lufthansa but this caused a significant delay which caused me to miss my train. The people who had to wait for their luggage at the baggage claim had an even longer delay since their baggage needed to be transferred.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Amsterdam
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"onboard service was very good"

(United States)

Verified Review | Business Class from Munich to Lisbon in an A321. Lufthansa's Business Class seats for flights within Europe are not especially different from the Economy Class seats. There's more leg room and the middle seat is left vacant to provide a little more space and privacy. These aircraft have no inflight entertainment. Boarding at MUC was orderly, onboard service was very good. Overall, a predictably Lufthansa experience.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMunich to Lisbon
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes