Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2439 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
10/10

"perfect, as always"

(Germany)

Trip Verified | Flew Johannesburg to Basel via Frankfurt. My latest flight with Lufthansa was perfect, as always. The flights were on time, the cabin crew were friendly and helpful and the food was good. Boarding was fast and changing planes in Frankfurt very straight-forward, the time between the two flights was neither to long not to short. Also, the price of 570 for a return flight was great. Will definitely fly Lufthansa again!
AircraftBoeing 747-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to Basel via Frankfurt
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"12 hour wait in the airport"

(United Kingdom)

Trip Verified | Birmingham to Bucharest connecting flight with a one hour stop in Frankfurt. Lost the flight as one hour is not sufficient to get to the gate. Then a 12 hour wait in the airport with our 3 year old, no food or hotel offered. Next time when selling your flights make sure that the time in between flights is long enough for people to catch the next flight!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Bucharest via Frankfurt
Date FlownDecember 2017
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Two very pleasant flights"

(Germany)

Trip Verified | Lisbon to Berlin via Frankfurt. Two very pleasant flights with very friendly and attentive flight attendants. On the somewhat longer flight to Frankfurt were twice served drinks included beer and wines and there was even a warm very tasty lunch, rolls and butter and for dessert a chocolate bar. On the short flight from Frankfurt to Berlin drinks in a wide range and a chocolate bar were served. Gladly anytime again!
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to Berlin via Frankfurt
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"not entitled to any miles"

(Norway)

Trip Verified | Munich to Delhi. I discovered they are cutting edges and providing very low quality services. I tend to travel with star alliance companies due to Mile accrual, however, on several flights I noticed that despite paying a full price ticket, I was not entitled to any miles at all. In addition, on a flight from Munich to Delhi, the inflight service was terrible. The flight attendants were arguing between them and delaying the serving of the food. In the lounge when asking about a flight connection, the staff almost seemed annoyed that I dared to ask them. The leg space on the plane was small.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMunich to Delhi
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"bus to drive to an outside position"

(Germany)

Trip Verified | Frankfurt to Stuttgart. They fly from a gate where there is nothing - no lounge, no newspapers, no coffee. No such thing as priority for gold status passengers - you are priority put in an overheated and crammed bus to drive to an outside position, standard for this route - to arrive again at an outside position.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Stuttgart
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cabin crew was very attentive"

(France)

Trip Verified | Paris to Tbilisi via Munich. Excellent flights and outstanding services on both flights. The first part of journey is a short flight from Paris to Munich. The cabin crew was very attentive, there was very clean aircraft and very tasty snack (some kind of sweet cake). The flight from Munich to Tbilisi is about 3 hours and 20 minutes. The flight attendants were very prompt and professional. The food was perfectly prepared and was one of the best economy three course meal. We had two hot choices - chicken and pasta. The bar service was very good offering drinks three times during dinner. Lufthansa is really the best European airline and I recommend them for the route to Georgia.
AircraftA320 / A319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Tbilisi via Munich
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"the seats were really comfortable"

(Hungary)

Trip Verified | The check in process was easy and fast. At Washington Dulles Airport it is easy to navigate and find your gate. The boarding was well organized (30 mins with full load factor). Our plane was a reconstructed B747-400 thus the cabin was clean and nice, the seats were really comfortable. The legroom is perfect for a 7 hours 30 mins flight. The catering was fast, large selection of drinks (alcoholic, non alcoholic) and food was offered in Economy Class. The inflight entertainment system includes eternal opportunities to be entertained: movies, cartoons, documentaries, music, games and live tv. The flight was smooth. Our connection time in Frankfurt was enough to catch our plane to Budapest. The level of the service on this short-haul flight was excellent as always. I would say that Lufthansa is the best option on a transatlantic route.
AircraftBoeing 747-400, A320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWashington to Budapest via Frankfurt
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"delayed by 3 hours"

(Switzerland)

Trip Verified | Bangkok to Frankfurt, delayed by 3 hours, no proactive communication. Just an information received last minute with wrong information about boarding time. Boarding was a mess. Finally I got into the plane and the entertainment system did not work. Not good this time.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteBangkok to Frankfurt
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"no coffee at the gate"

(Germany)

Trip Verified | Frankfurt to Gothenburg. No lounge, no coffee at the gate, no newspapers, there is nothing Premium despite the price with this airline. And overbooked again, I try to fly with others with better price-value Option.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Gothenburg
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"It was phenomenal"

(United States)

Trip Verified | Rome to Munich. It was phenomenal. It's probably been about 20 years since I last flew Lufthansa and it is still as efficient and good as I remember. Prior to boarding, LH sends out a link where you can download magazines for your flight. Even though there was no in-flight entertainment such as movies, this was an innovative way of rectifying this issue. Business class in Europe, apart from Turkish, is generally done with economy seating and the middle one kept free. That is pretty much the standard. This A321 was the newer generation with the new sharklets (winglets) and looked brand new, the seats were good but no better than in Economy. The service was excellent. even though the flight was relatively short, just over an hour, we were served smoked salmon, some meat and a dessert which were all delicious. On US carriers you would be hard pressed to get such a good meal on a transcontinental flight in First Class.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteRome to Munich
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes