Lufthansa

✅ Trip Verified | Frankfurt to Buenos Aires. Nothing to say about the punctuality. Poor service onboard, I asked the hostess fór á glass of water and she told me to go on my seat. Poor space for my legs and no slippers in economy class. On-fly service sometimes did not work.

✅ Trip Verified | Moscow Domodedovo to Munich. On my the flight to Moscow they had roughly 30 minute delay, and for the return trip 55 minutes delayed departing (40 mins late arrival). Would not recommend connections that do not have 2 hrs between them. I do not see a significant difference between them and low cost.

✅ Trip Verified | Gothenburg to Frankfurt. If you consider landing in Frankfurt in more than 50% of my flights - like this one - at an outside position premium to take a crowded bus to the gate. While landing time (defined as being at gate) was 8:30, we were there only 7:40 even with touch-down 8:10. There are no newspapers but you can download 2 per route (don’t download a magazine and a newspaper on your flight there, you have to pay for a newspaper on the flight back) Not better than most cheap airlines.

✅ Trip Verified | Frankfurt to Buenos Aires. Flying Lufthansa for the first time on a long haul flight (Star Alliance Gold) in economy. The flight was 10 hours late due to a strike that wasn’t LHs fault - they provided us with a hotel near the airport but the logistics of getting to and from the hotel was a mess and we just made it in time for our flight the next morning. Onboard, the crew did the minimum and were not friendly. The meal awful, toilet was not clean when I used it. My IFE took time to load and freezes frequently. I will avoid flying this airline in the future - it was very poor and unfriendly in Economy.

✅ Trip Verified | Toronto to Manchester via Frankfurt. The transfer at Frankfurt was terrible, having to change terminals, use a train and go through security again so contacted the customer service and asked for my return flight if I could have an earlier flight from Manchester to Frankfurt. This would involve a 3am start and I would have to pay for a hotel. Was told that this couldn't be done but if I turned up for the flight and checked in the change could be made at check-in. Turned up at 04:00 to be told this isn't possible and I have to phone Lufthansa. Made the call and after an hour and 300 EUR I had the earlier flight. Arrived at Frankfurt and began the delays, 2 hours at the gate, then 4 hours sat on the plane as the de-icer was needed, then it was needed again. So arrived after a 23 hour day still to ensure a 4 hour drive home. So, sent an e-mail and letter to Lufthansa giving them my feedback from my first trip with them, the bad customer service and the great cabin crew. Received a call from the customer service team (located in Manila) with an apology and an offer of 600 EUR compensation. Agreed this and felt that Lufthansa had actually listened to me. 2 hours later receive a call to tell me a mistake has been made and the compensation is only 300 EUR - sorry I say, you made an offer which was accepted and I'm not accepting you changing your mind. They told me they would speak to a manager and call me back. Received an e-mail 20 minutes later to tell me my 'request' for compensation had been rejected and a cheque had been issued for the lower amount. So I called the team and over the next four days received a long line of contradictions - 'The manager will speak to you now, the manager went home whilst you were waiting, we will only talk to a lawyer, we cannot let you speak to a member of Lufthansa, we are a call agency'. Tried social media, tried all the numbers to no avail. Will never bother them with my business again.

✅ Trip Verified | Flew Johannesburg to Basel via Frankfurt. My latest flight with Lufthansa was perfect, as always. The flights were on time, the cabin crew were friendly and helpful and the food was good. Boarding was fast and changing planes in Frankfurt very straight-forward, the time between the two flights was neither to long not to short. Also, the price of 570 for a return flight was great. Will definitely fly Lufthansa again!

✅ Trip Verified | Birmingham to Bucharest connecting flight with a one hour stop in Frankfurt. Lost the flight as one hour is not sufficient to get to the gate. Then a 12 hour wait in the airport with our 3 year old, no food or hotel offered. Next time when selling your flights make sure that the time in between flights is long enough for people to catch the next flight!

✅ Trip Verified | Lisbon to Berlin via Frankfurt. Two very pleasant flights with very friendly and attentive flight attendants. On the somewhat longer flight to Frankfurt were twice served drinks included beer and wines and there was even a warm very tasty lunch, rolls and butter and for dessert a chocolate bar. On the short flight from Frankfurt to Berlin drinks in a wide range and a chocolate bar were served. Gladly anytime again!

✅ Trip Verified | Munich to Delhi. I discovered they are cutting edges and providing very low quality services. I tend to travel with star alliance companies due to Mile accrual, however, on several flights I noticed that despite paying a full price ticket, I was not entitled to any miles at all. In addition, on a flight from Munich to Delhi, the inflight service was terrible. The flight attendants were arguing between them and delaying the serving of the food. In the lounge when asking about a flight connection, the staff almost seemed annoyed that I dared to ask them. The leg space on the plane was small.

✅ Trip Verified | Frankfurt to Stuttgart. They fly from a gate where there is nothing - no lounge, no newspapers, no coffee. No such thing as priority for gold status passengers - you are priority put in an overheated and crammed bus to drive to an outside position, standard for this route - to arrive again at an outside position.