Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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10/10

"pleasure to fly"

(Germany)

Trip Verified | Miami to Frankfurt. It is really a pleasure to fly with Lufthansa. The service is constantly being optimized and is absolutely at a 5 star level now. Absolutely earned! There was nothing to complain about and I was well rested and relaxed in Frankfurt. Landed and was in the office at noon. The genuine friendliness of the flight attendants and personal attention onboard is unparalleled. The staff do their job with dedication and that creates an absolutely pleasant atmosphere. Continue like that Lufthansa. It was time that not just our cars are 5 stars | Es ist wirklich ein Vergnügen mit Lufthansa zu fliegen. Der Service wird ständig optimiert und ist absolut auf 5 Sterne Niveau jetzt. Absolut verdient! Es gab gar nichts zu bemängeln und ich bin ausgeschlafen und entspannt in Frankfurt gelandet und war am Mittag im Büro. Die unverfälschte Freundlichkeit der Flugbegleiter und persönlichen Betreuung an Bord sucht seinesgleichen. Das Personal macht seinen Job mit Hingabe und das schafft eine absolut angenehme Atmosphäre. Weiter so Lufthansa. Wurde Zeit das nicht nur unsere Autos 5 Sterne sind.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMiami to Frankfurt
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"unpleasant attitude to me"

(Italy)

Trip Verified | Munich to Mumbai. A new A350, business class is very unconfortable with 2x2x2 seating. The quality of food was extremely poor for me. Crew members with unpleasant attitude to me. Economy class passengers leaving the plane at the same time as business class.
AircraftA350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMunich to Mumbai
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"maintain a complimentary onboard service"

(United Kingdom)

Trip Verified | London to Moscow via Frankfurt. Flying from London to Frankfurt was reasonable though we were very irritated that our seats had been changed. The cabin crew were pleasant. Transiting in Frankfurt was very efficient, with a representative meeting us on the exit of the aircraft and took us to our gate. The queues there were long with first a document check and then general boarding. Not only were we delayed by over 40 minutes but our seats were changed again from row 6 to row 33. To say we were irritated would be an understatement. The flight was extremely full and there was barely space to put our hand luggage. We felt sympathy for the cabin crew as they were clearly exhausted, having to work on Christmas Eve on an evening flight. On our return flight, check-in was super quick but boarding was quite chaotic though relatively speedy in the end. We again had our seats changed but it was to the emergency exit row. We transited at MUC before continuing on to LHR. Nothing pretty remarkable for such a short flight. Overall, Lufthansa do well in terms of seat comfort but the food is quite repetitive. However, they are to be commended for being one of the few airlines to maintain a complimentary onboard service in economy.In addition, whilst the cabin crew are satisfactory, they lack the some hospitality and come across coldly.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Moscow via Frankfurt
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"onboard dining was really good"

(United Kingdom)

Trip Verified | Manchester to Los Angeles via Munich. Smooth transit through Manchester airport and comfortable lounge - very friendly staff which helped. Short haul flight comfortable with a continental breakfast served, FAs attentive and a pillow given as we slumbered on the way (6am flight). In Munich, straight into terminal building and next flight only a few gates away. Again lounge comfortable and functional - not a huge selection to eat. Next flight 12 hours to LAX, Onboard dining was really good and tasty, a plus there. Seats okay - 2x2x2 in a row with FA reaching over to window seat to serve meals and seat narrows off in foot end, so doesn't feel particularly spacious. Nice to lie fully flat on a long journey, would not say the seat is greatly comfortable for sleep, if anything a bit hard. FAs happy to serve when called (needed a bit of encouragement). 8 hours in, came round with regular water etc. Have flown 1st class with Lufthansa and loved it; business is a bit of a poor relation in comparison.
AircraftA340-600
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteManchester to Los Angeles via Munich
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Staff helpful, friendly and professional"

(Germany)

Trip Verified | As a German I used Lufthansa quite regularly and during the last few years I was never happy with the value for money of my home carrier. That started to change from 2016 and now I have had another great experience with LH. Flown Hannover - Frankfurt - Miami and back Atlanta - Frankfurt in premium economy class. Short flight HAJ to FRA as usual, in time, small snack, nothing special, but its just 40 mins in the air. FRA-MIA on A380 premium economy. Thats very good value for money. Seats are spacious to all sides, IFE monitor is bigger. Cabin is seperated from economy class. Food is economy class food but served on porcelain. They serve two meals on that flights, both of them have beem surprisingly good. Beverage selection and IFE have been good as well. Staff helpful, friendly and professional. Flight was on time. On the way back from Atlanta it was an A340, cabin was not clearly seperate from eco class, but seats and food have the same comfort as on the A380. Flight was also on time. The only negative thing was that both flights have been heavily overbooked. On the way to US they announce at the gate that every business class traveller which would downgrade to premium economy would get 800 Euro. So far so good, but actually the rate difference was 900 Euro per way (at least what I got offered). On the way back they offered all passengers at check in which volunteer to fly next day 800 USD. However especially on US flights I see that happens regularly, so no big deal as long as they find volunteers.
AircraftA320, A380, A340
Type Of TravellerBusiness
Seat TypePremium Economy
RouteHannover to Miami via Frankfurt
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"excellent service and entertainment"

(Canada)

Trip Verified | Vancouver to Kiev via Munich. The Vancouver to Munich leg was great. Enough space, good seat, excellent service and entertainment. Munich to Kyiv flight a new aircraft, emergency row seat. I couldn't extend my legs. The seats are thin. Service was great, but I'd rather pay for my sandwich and drinks than sit on horrible seats for two hours.
AircraftA330 / A320 NEO
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Kiev via Munich
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"what a wonderful flight"

(Brazil)

Trip Verified | Flew Frankfurt to Osaka. Very unsympathetic ground services, but what a wonderful flight! There is a Lufthansa Business class check-in counter inside "long distance trains" station at FRA airport. What a great idea! 10 meters after leaving the train from Munich, we instantly dropped our luggage. However we had no friendly welcome at all at counter, neither information about lounge, gate whatsoever. Next passenger please! Neither a smiley welcome at gate, except from a Japanese attendant. Also boarding was slow and lacking information about slight delay. It seems that LH has improved the quality of inflight service but, on the ground, passengers, in any class, always seem to bother attendants. Something has to be done as we faced a similar situation in GIG. Fortunately on board (upper deck), a fabulous moment. Fabulous crew, great food and drinks (except cheap Champagne). Attention at all moments. On arrival, a feeling of sadness of leaving a place with such a level of efficiency, comfort and sympathy.
AircraftBoeing 744
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteFrankfurt to Osaka
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"made this flight a pleasant one"

(Germany)

Trip Verified | Frankfurt to Dusseldorf. After a short delay it was off to Dusseldorf in this short 30 minutes flight on board this A319 in Star Alliance livery. The airport at Frankfurt in the gate areas A offers many shops that can keep anyone busy enough until departure, Free newspapers and magazines are offered to Lufthansa & Star Alliance passengers in this area. The crew was friendly, which made this flight a pleasant one.
AircraftA319-100
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Dusseldorf
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"onboard service was really good"

(Italy)

Trip Verified | Milan to Panama via Frankfurt. Frankfurt airport was a nightmare. Several controls despite we arrived from an European country. It's not the first time I pass from this airport, but for me they got worse a lot. Intercontinental flights left from the tarmac and not from the fingers. The on board service was really good, Food, cabin crew, good space for legs, made us allowed to fly relaxed. Lufthansa got 5 stars recently from Skytrax; it's to early to judge but this first experience was very good.
AircraftA340-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Panama via Frankfurt
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"rapid efficient boarding"

(Germany)

Trip Verified | The experience on the round trip (Munich-Birmingham-Munich) was more or less identical: punctual departure and early arrival, rapid efficient boarding, pleasant crew, and tasty complimentary snacks and drinks (no warm meal due to fight times). Based on this, and a number of other European flights in both 2016 and 2017 I can fully understand why Lufthansa is the only European airline awarded 5 stars by Skytrax.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBirmingham to Munich
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes