Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1313 reviews
7/10
5 star Skytrax Rating
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1/10

Lufthansa customer review

(United States)

A330 FRA-IAD business class. LH's business class product on this aircraft is unacceptable. I never thought I'd say United beats them in every respect - but on this flight they did. Angle-flat uncomfortable seat. Ridiculously clunky AVOD with poor selection. Food - geez. Bite size piece of veal. No easily accessible headphone jack? Seat barely worked - had to wiggle the switches back and forth many different ways to get the seat to recline. A failed experience in every respect. I had a fully flexible C class fare booked on UAL and to get home two hours earlier switched to this flight. While it was nice to see the family 2 hours earlier I was astonished at how poor this product is. I hope (and am sure) that the 747-8 and other newer airplanes are better - this thing needs to be retired.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Lufthansa customer review

We have a good flight with Lufthansa. The staff was nice and entertainment good. We found some film in our native language. The only remark from my point of view is that on flight LH410 too many people ask the rice as hot food and when it will arrive my turn it has finished (should happen) but the staff remember at the second time to serve me first.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

Seat and display were not clean. The seat was very uncomfortable and even if I am only of average height there was not even enough space to cross or uncross my legs. I could not move around at all. Unfortunately catching some sleep under these conditions was not possible at all which is really bad for an overnight flight from Boston to Munich. Also the restroom was in really bad condition (thanks to fellow travelers who obviously do not know the basic rules of etiquette) I liked the touch screen of the inflight entertainment system which responded really well and delivered really good picture quality and the staff was really friendly as always.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(United States)

LH 422 and 425. Boston - Munich and Frankfurt - Boston. Improvement in staff: kind and welcoming. On the downside the entertainment program did not offer a wide range of movies selection is also difficult as it does not have a flexible menu. Meals are repetitive for frequent flyers.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Belgium)

Brussels-Munich-Seoul. First flight excellent. Surprised to get a sandwich coke and tea on such a short flight. FA's very friendly. Munich to Seoul on the A340-600. Plane pretty old but well kept. Food was good: hot dinner and hot breakfast. Some FA's very friendly some pretty robotic. Poor entertainment system but still good enough to get me through the flight. Excellent value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Germany)

LH414 May 10 2014. The flight was ok but here are some comments: Seat is not as comfortable as United Airlines. I liked that the amenity kit was event specific (soccer world championship). Many seats were empty in business class but I had a neighbour. The entertainment system is better now but there is still room for improvement. Too many old movies.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Austria)

VIE-FRA-HKG Business Class on an A321 then top deck on the new 747-800 with new business class seats. All flights on time. First leg acceptable although no IFE/moving map and food service was merely a tray of small but tasty canapes. On the flight to HKG must say that the new business class seats are very narrow and not particularly comfortable to sleep in. There's also no privacy screen between seats. Meals were acceptable although on both occasions my first choice was not available which I found strange being in the middle of a half-empty cabin. Service is functional/automated not very warm and cabin crew didn't appear happy to serve unlike SIA/Emirate/others. The IFE monitors were not sharp high resolution like onboard new Austrian business class. All in all would rate 6/10. Don't expect anything special it's not 4* service. LH's strengths are VFM and reliability so you can count on getting from A-B on time and a reasonable price if not in luxury.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Lufthansa customer review

(Germany)

LH419 May 7. Enjoyed the new First Class: Food Service and Amenities were excellent like the new seat more than the "private cabin" approaches of some Arab or Asian airlines. Recent service upgrades are notable upgraded entertainment system in the new 747-8 includes Box sets of TV shows which I like.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Italy)

Just flew Munich - Sao Paulo on a A340-600. Flight was packed. Very attentive and nice cabin crew: I did ask for a sleeping mask was told it is meant for business class passengers. But I got one delivered 3 minutes later: very nice touch. Cabin crew almost all young men kept asking passengers if everything was fine. Food quality ok nothing special. Selection of movies on the IFE good but have seen better. The worst thing on this A346 was the seat: way too narrow to have some good sleep on this 12.50 hrs trip. Overall Lufthansa is still my number one choice when flying throughout Europe or to US/South America.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Lufthansa customer review

(Serbia)

The flight was 3 legs: flight from Tampa FL to Belgrade Serbia. These flights were operated by United (Tampa to Washington DC) and 2 flights on Lufthansa. Even though the system on both Lufthansa and United showed that I could do an online check-in within 24 hours of the first flight and select seats - I was not able to do so. Systems are just not connected even they market this as a Star Alliance. It is a shame that it is not possible to choose seats online and that systems are not connected within the alliance.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes