Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1314 reviews
7/10
5 star Skytrax Rating
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10/10

Lufthansa customer review

(United Kingdom)

LHR-FRA MUC-LHR A319 out A320 return. Both flights left on time 20 minutes late arriving at LHR due to air traffic not the airlines fault. Crews very good. Beer and sandwich both legs.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Israel)

The flight was OK. The seats were not comfortable and no preferred seats for Senators were offered to me. Food was OK. The flight attendants were good. The entertainment system was stuck for a while and the PA system was very loud.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(United States)

I used to have very high expectations on Lufthansa which was wiped out with my recent business with them. The flight attendants were rude and never responded to call lights instead they turned it off without responding and I have to get to the galley each time for a cup of water. Mine was a long intercontinental flight with total of 19 hrs flights. The seats are congested and old. Poor quality entertainment system one of headphone speakers not working replaced with another one with without much difference. My 2nd flight was delayed almost 70 mins.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Lufthansa customer review

(Germany)

New Business class is worth flying. Lufthansa made a big improvement at inflight service. Nevertheless the service at the check-in desks in the US need to be improved. Overall it seems Business class is getting better while Economy is getting worse. So for Long flights you should think about upgrading or buying Business from the beginning.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(United Kingdom)

ABZ-FRA-BKK return. Good start to the journey with priority (Business Class Check-in) since I am an FT member. Skipped past a very long queue. 2 luggage of 23 kg checked-in was a nice touch. ABZ-FRA was full good service by the crew with snack and beverage. Not plenty for 2 hrs flight though. Access to Business Lounge is a nice way to spend 2.5 hrs transit with food and plenty to drink as well as shower! FRA-BKK flight was not full and managed to get 2 seats free so get some living spaces for the next 11 hrs. Great crew with smile and helpful. The only downsides are the too hard thin seat for long haul flight and poor selection of entertainment. Departure flight's aircon was set to too warm made it quite hard to get to sleep but it was a one-off fault. Return flights great. Food is more than average. Quite pleased with it. Overall a very good experience with rooms to improve. Definitely recommend Lufthansa especially when the fare is very competitive.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

FRA-BKK with onward flight on Thai Airways to SYD. Excellent service by ground staff and cabin crew. Food was outstanding and I managed to sleep throughout the flight. Return flight connecting from SIN on SQ970. BKK-FRA also in F then FRA-HAM in Business. Again a good overall experience though I have to comment on the ground services upon my arrival in FRA. The flight was delayed and it was almost impossible to get to the next gate on time. I would have expected some kind of assistance by LH ground staff in order to make my connection. Other airlines offer this service even to their business class passengers. This could certainly be improved. Both long haul flights were on a A340 with the old First Class.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Switzerland)

For transit Munich Airport was good. The flight from Zurich to Munich was good with good service. The next flight from Munich to Vancouver was good too only I didn't like the food choice and the way they presented it. If you can improve little on food variety it will be really good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

Overall great Service from assistance at the ticket counter upgrading to Business Class on miles to the service on board. Check in was efficient for Business Class.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(United States)

I rated Food and Beverages less than perfect” because of the chicken being served : I'm allergic even to the odor of it. Seats less than perfect” because on the flight to Europe the spacing was very tight return was much better a newer airplane model. Due to all the security checks and their cost my last trip overall experience is a far cry from how pleasurable traveling used to be thus rating is less than perfect but I need to admit that Lufthansa personnel makes all efforts to make the nuisances as painless as possible. New Airbus model touch screen entertainment -– simply the best and the easiest; especially the flight tracking!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Lufthansa customer review

(Germany)

LAX-FRA. Seats 45 B+C was poor with faulty design of folding tables. The rice and vegetables at dinner were overcooked Digestif service was too quick the bread rolls were served very cold and only on request. During the sleep / overnight period an night inadequate supply of drinks (2 times in the cabin to offer water only). There was no distribution of Toblerone. On our outward flight LH 452 all was great - 5 stars!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no