Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1313 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

Lufthansa customer review

(India)

Good hospitality and food. Landing and take-off were smooth. Air-hostesses / Stewards were friendly and attentive - a welcoming smile goes a long way during a long haul trip . Was pleasantly surprised to receive an upgrade to Business Class on my connection from Frankfurt to Chennai. Needless to say the long tiring 9 hour flight was reduced to a very enjoyable one due to the excellent service in Business class.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(Denmark)

Flew Business Class - Frankfurt-Shanghai and Shanghai-Munich. This is not Business Class at all. The inclined flat beds are hard and it is not possible to lie on the side due to the curve of the leg rest. The food was at best "better tourist class" lukewarm and without any finesse at all. With the exception of a New Zealand white the wines were simply lousy. Very little selection. Will never fly Lufthansa Business Class Again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Lufthansa customer review

(United States)

I have flown Lufthansa before and had the best of everything. I picked Lufthansa because of prior satisfaction. If this would have been my first flight with Lufthansa I would have chosen a less expensive more direct flight. I guess everyone has an off day let's hope the flight home will the Lufthansa I love. The crew was as great and professional as ever.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Canada)

I travelled between FRA and JNB on the A380. Like most I was disappointed that this state-of-the-art aircraft was not equipped with the lie-flat bed even though the website indicated that these flights would have them. Regardless I was able to find some level of comfort (eventually) on the angled beds - one has to play around with it until you find that comfort spot! Service overall was good and efficient and the food was fine as far as airline food goes. Nothing fantastic but then again nothing too bad.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Namibia)

Johannesburg-Frankfurt. Excellent flight albeit economy on A380 and there was ample space for stowing hand luggage. Staff efficient and very friendly to start off a drink and some pretzels then dinner service (chicken or pasta) with drinks again coffee and liquor breakfast included scrambled eggs. Seat comfort not bad considering it was economy entertainment worked fine with big selection of movies. All in all a very good experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(New Zealand)

YVR-FRA 747-400. Flight delayed due to late arrival but made up for time. Crew efficient and professional except for one FA. Saw me trying to unsuccessfully help an elderly lady put her luggage in the overhead compartment. Bag was too large and FA just ignored us. Meals were average. IFE had limited selections. Aircraft was clean.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

Aircraft was clean and up to date. Lufthansa service was good as usual. There was a new entertainment system available that was more user friendly than the old one and provided more choice. The problem with the entertainment system were the headphones: the volume could not be adjusted so that all dialogues in movies were understandable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Australia)

Singapore to Frankfurt on Airbus A380 a very pleasant journey. The business class seat was comfortable. The entertainment selection was good. The meals were well presented and tasty with a good selection of wines on offer. The service was excellent.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

I notice a lot of improvement at Lufthansa as they want to reach 5 star status. Hong Kong - Frankfurt boarding well organized. New Boeing 747-800 good Economy seats and improved inflight entertainment selection. Even a menu card in Economy Class. Food was really good for this service class. First a dinner with Asian or European selection and before landing hot breakfast. They should improve the presentation of the hot dish (tray and extras are fine) and serve warm bread these are always cold and hard. Beverage selection extraordinary. Staff very professional friendly efficient and helped mothers with their kids. I think it's an excellent airline when travelling with a child. There should be more lavatories in Economy class. No amenity kit. Blankets and specially pillows of high quality with real feathers. Plane change to Madrid in Frankfurt: Arrival in the new terminal aera Z hassle free and smooth. Plane to Madrid full. Another hot breakfast was served. Crew very charming and attentive again. No entertainment system - but's that's okay for short flights. Moving map should be introduced. Swiss has it on board even on intra Eruopean routes. In all great experience professional punctual and I felt very safe. But they have to work on the details for the 5 stars: presentation of hot meals hot bread amenity kit better arrival service in Frankfurt for passengers that don't know this giant airport. And entertainment system on short flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United Kingdom)

LHR-FRA MUC-LHR A319 out A320 return. Both flights left on time 20 minutes late arriving at LHR due to air traffic not the airlines fault. Crews very good. Beer and sandwich both legs.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes