LOT Polish Airlines

Took a recent flight with WAW-BCN on an older 737-400. The aircraft was in an awful shape. Cabin was dirty with two different types of economy class seats of different sizes colours and comfort level. Only one bathroom working for over 120 pax that smelled worse than an outhouse. Flight delayed with no explanation. Never again will I fly this airline or should anyone else considering there are much better priced airlines out there that at the very least keep the cabin hygienic. Cabin crew was pleasant.

LO 045 24Sep WAW-YYZ. Boarding was quite chaotic due in part to the number of families and wheelchairs. There was literally no priority given to J Class customers despite the signage and demarcation at the gate. Two boarding doors were used and that was helpful. The aircraft was well maintained and the crew was very attentive during the pre-departure process. Seats were spacious and comfortable. The onboard product is not as slick as some other airlines but I have no complaints. The food was plentiful well prepared and nicely presented. The wine list was very respectable. The IFS system lacked depth of selection but otherwise adequate. The highlight of the journey were the purser and two flight attendants working in J Class. They were absolutely charming and very attentive. Hats off to LOT for the calibre of their flight attendants and the upgrading of their J Class product. I would not hesitate recommending LOT to friends.

First and last time I will fly LOT. Returning home on LO 355 18/8/2013 when checking the flight details Sunday morning to my horror our flight was showing Warsaw and not Frankfurt as its destination. Numerous calls to the airport then LOT and finally found that the airport put the wrong information on the internet. At airport the check-in staff couldn't or wouldn't tag our luggage to our final destination Sydney Australia. Her English was poor as she tried to insist that we speak Polish to her. Once on board the food and beverages had to be paid for. We had to pick-up our bags and recheck them at Frankfurt for Dubai.

YYZ-WAW with a stop in FRA. FRA-WAW portion was operated by a LO E-175 aircraft. This was on July 24 2013. After arriving from the connection flight from YYZ I went to the boarding gate and waited. The check-in process was efficient and smooth and the Polish cabin crew were friendly and welcoming (the younger flight attendant serving the drinks in my area was not as friendly but still pleasant). I was pleased with the wide array of drinks available on the flight as there were even plenty of alcoholic options. A sandwich was provided which was to my surprise very good and quite plentiful. The flight landed right on time at WAW and in general I thought it to be a great flight. The spoken English of the flight attendants could be a bit better but apart from that I though t it to be a great flight with nice and friendly service. I wouldn't hesitate to fly LOT again.

I have traveled LOT between New York and Warsaw on numerous occasions and have connected out of Warsaw to various Eastern European destinations such as Vilnius Moscow and Lviv. Generally speaking LOT's service is good to very good. The entertainment selection is either too "Polish" or the selection is too narrow (I am a Polish-speaking American so I can take in Polish entertainment but English-only speakers might be befuddled.). Food generally good to very good. FA's competent and polite sometimes the English pronunciation is a bit off. When my JFK-WAW flight was 4 hours late on 5/22/13 and I missed my connecting flight to Lviv the airline did a decent job of retrieving my bag in WAW setting me up in a hotel and paying for meals and airport transportation. Generally pleased with their service both on US and European flights.

WRO-FRA on E170. Was meant to be on LH 1633 but that got cancelled. So the good guys at LOT Wroclaw got us on the 17:30 flight. Everything was fantastic good clean aircraft friendly air crew. Reasonably priced drinks as well.

I fly with LOT at least once a month usually on short trip between MXP and WAW and I was always satisfied. Last week I tried out their new WAW-PEK flight operated with the Dreamliner. I flew in premium economy seating service and food were perfect and the plane was brand new. The only thing that need to be improved was the IFE selection of music and movies was pretty small.

7 August PAR-WAW-TBS. Flight was not good especially WAW-TBS. I had flown LOT twice in the summer and I do not understand the policy of freezing passengers. It was so cold that everyone made complaints to the FA. This time the FA was very nice and they managed to increase the temperature during the flight. The food is for purchase which is now much a better option. However there is a problem with choice of hot meals which is basically not available. Another problem is that they accept only credit cards and not cash. I believe there is room for further improvements.

Took 3 flights within last month. Belgrade to Warsaw on July 29th Warsaw to Lviv on July 31st and Vienna to Warsaw on August 18th. Flights on-time. Very comfortable Embraer aircraft's on European routes. Kind cabin crew but unfortunately not very fluent in English. Certainly would recommend them.

WAW-JFK return in new 787. Although this is an upgrade over the 767 they used to have on this route I couldn't help but be disappointed in their new B-Class seat. It looks good but is practically speaking a little cheap and flimsy. The tray tables were difficult to operate and the video screen felt like it was a million miles away. The electrical outlet can only be accessed when the seat is in the upright position. Considering that even American Airlines has gone to a mini suite in their new aircraft you think Lot would have done the same. Food and IFO were both sub par. On the plus side the seats are fully flat. I slept 4 hours very soundly. FA's were also very friendly and helpful. They were definitely the best part of the whole flight. Would I fly this product again? Not if I was paying for it.