LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 691 reviews
4/10
3 star Skytrax Rating
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3/10

LOT Polish Airlines customer review

(France)

7 August PAR-WAW-TBS. Flight was not good especially WAW-TBS. I had flown LOT twice in the summer and I do not understand the policy of freezing passengers. It was so cold that everyone made complaints to the FA. This time the FA was very nice and they managed to increase the temperature during the flight. The food is for purchase which is now much a better option. However there is a problem with choice of hot meals which is basically not available. Another problem is that they accept only credit cards and not cash. I believe there is room for further improvements.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

LOT Polish Airlines customer review

(Canada)

Took 3 flights within last month. Belgrade to Warsaw on July 29th Warsaw to Lviv on July 31st and Vienna to Warsaw on August 18th. Flights on-time. Very comfortable Embraer aircraft's on European routes. Kind cabin crew but unfortunately not very fluent in English. Certainly would recommend them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

LOT Polish Airlines customer review

(Poland)

WAW-JFK return in new 787. Although this is an upgrade over the 767 they used to have on this route I couldn't help but be disappointed in their new B-Class seat. It looks good but is practically speaking a little cheap and flimsy. The tray tables were difficult to operate and the video screen felt like it was a million miles away. The electrical outlet can only be accessed when the seat is in the upright position. Considering that even American Airlines has gone to a mini suite in their new aircraft you think Lot would have done the same. Food and IFO were both sub par. On the plus side the seats are fully flat. I slept 4 hours very soundly. FA's were also very friendly and helpful. They were definitely the best part of the whole flight. Would I fly this product again? Not if I was paying for it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

LOT Polish Airlines customer review

(Israel)

Tel Aviv TLV - Warsaw WAW - Helsinki HEL (July) and back (August). TLV-WAW with Embraer 195 WAW-HEL-WAW with Embraer 170 WAW-TLV with Boeing 737-400 soon to be replaced by E.195. Embraer jets are very comfortable. July flights as in my previous reviews very good. Regarding August flights from August (with the exception of the long-haul flights to North America and Asia as one FA told me) there's really no service on board. All one gets (even on the 4-hour long TLV flights) is a chocolate-covered wafer and water. If one wishes to eat and drink other products are available for money. What a shame that LOT chose this option! As in my past reviews I still recommend LOT but I am truly disappointed and hope things will soon change regarding cabin service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

LOT Polish Airlines customer review

(Canada)

Flew LOT 352 MUC-WAW connecting to LOT041 WAW-YYZ. First leg on Embraer was a short one hour flight with very good service and smooth flight. LOT041 was on the Boeing Dreamliner business class. Boarding in WAW a bit chaotic. Flight left 90 minutes late as workmen attempted to fix (unsuccessfully) a seat that would not go flat. They gave up and said it would be fixed in Toronto. Only about 10 passengers out of 24 seats in the J cabin so it wasn't a problem. Another seat had a tray table that refused to stay horizontal rendering it useless. A metal flap covering the opening of the place where the TV monitor flips up in my seat fell off. All this in a new plane that has only been in service since last December! Cabin service very good FA friendly. Food and drink quite good. The plane itself - the 787 is super-quiet and I love the electronic window shades! A very good experience despite the few glitches. The flight made up the late departure and arrived only 25 minutes late in Toronto.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

LOT Polish Airlines customer review

(Thailand)

Dusseldorf to Warsaw on board an Embraer 175. It was very comfortable journey cabin crew nice and helpful. Newspapers snacks and beer were complimentary. Flight on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

LOT Polish Airlines customer review

(Canada)

Overall a poor experience. Staff service on board was decent the flight was decent but the worst was airport service. Flying out of Warsaw I was given trouble by a baggage attendant for a painting. It was 0.8MM over the size boundary and as a result I was spoken to in a rude manner about my disregard for "passenger safety." After a long argument I found the manager myself and with no problems was told I could easily bring the painting on board. In regards to duty free: I purchased a bottle at the duty free but was not allowed to take that on board either because it was not "In a special bag therefore it was not purchased at the duty free." I had the receipt to prove it. Afterwards on my return trip I purchased another bottle and this time requested the special bag but was told that they are not allowed to give the special bag anymore and I can only try to get the bottle on board with the receipt. Overall poor experience decent flight.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
no
10/10

LOT Polish Airlines customer review

(Canada)

B787 LO0042 YYZ-WAW. Crews welcoming and high service levels. Food and wines top quality good presentation. First time in business on 787 and I had a sleep. The seats and IFE were excellent. Really has a great business product. We arrived 40 minutes early. Nice experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

LOT Polish Airlines customer review

(China)

My comments relate rather to the ground services than to the flight. I took several flights on European routes and they were no worse then other European airlines. However reservations booking online and any other sales services leave much to be desired. The airline offers multitude of different fares which are not adequately defined so one never really knows what one buys until some changes are required. No proper definition appears online or on tickets. The staff handling reservations are not helpful to say the least or outright incompetent. Ground staff in WAW are often very rude. On top of it there are additional unexpected charges. For example when one pays extra for luggage at the airport there is an additional relatively high charge just for the transaction. All in all there is nothing wrong with the airline for a quick uncomplicated jump between WAW and an airport in Europe but watch out at reservation. Not for serious travel. Not very often on time so if you have an important meeting allow sufficient extra time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

LOT Polish Airlines customer review

(United States)

First and last time flying with LOT. Flight from Chicago to Warsaw was delayed 2 hours. As a result I missed my connecting flight to Moscow. Seats in business class were quite uncomfortable no electric outlets and the inflight entertainment was pathetic. Transfer desk in Warsaw was a nightmare: one person trying to rebook dozens. Little did I know that my return flight would be even worse: flight from Warsaw to Chicago was delayed 3 hours and then cancelled. Had to get luggage back (waited an hour for that) go back through customs passport control etc. then pushed from one line to next - no clear instructions no help no information. Eventually rebooked to the flight to Toronto. Seats on that flight were also even more uncomfortable than on the first flight and the seat controls were simply not working. We had to spend the night in Toronto and fly to Chicago the next day. As far as travelling in business class and flying in general this was the worst experience ever.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no