LOT Polish Airlines

TLV-WAW-CDG. First leg Boeing 737-400 second leg Embraer 175. As always plenty of leg space very friendly crew and very comfortable seats. Boeing a bit worn out but fine; Embraer new and shiny. LOT excel on European flights. On Warsaw-Tel Aviv flight service has declined - they only serve a sandwich. Bar service brilliant.

Booked MAN-LHR-WAW return via lot.com (bmi used for domestic legs). bmi changed my booking twice but LOT customer service were very helpful. It's been a while since I've flown with LOT but I wasn't disappointed for the price paid. Cost-cutting is evident though: the hot meals and hand wipes are gone and replaced with a large baguette. A cramped LOT Charters 737 was used on the outward leg from LHR. Returned in a more comfortable Embraer 195. Great FAs - polite attentive and seemed much happier than in the past. Will definitely use again.

TLV-WAW-CDG. First leg Boeing 737-400 second Embraer 175. Leg space excellent very comfortable seats great pilots and attentive flight attendants. Boeing worn out but still fine. LOT are excellent on European flights but the TLV route is not as it used to be: only a sandwich is served on this 4 hr flight (bar service excellent). I have always enjoyed LOT and still try to fly with them when possible but service on intercontinental flights must be improved.

HAN-WAW Boeing 767-300ER. Check in no problem with severely oversized luggage. Severely overbooked I was upgraded - later downgraded as the 10 last rows were mistakingly not available by check in staff – so eventually there was a lot of space. However I was offered a seat in business if I would accept economy class food. I accepted and was put behind the 5 true paying business-class passengers but enjoyed the advanced seat and space. Seat easy to maneuvre. IFE not working except for flight tracking. Staff attentive but a bit like robots no smiles and got a feeling of being alienated. Was offered two meal options in economy food tried both. Food tolerable.

Boeing 767-300 Toronto to Warsaw. The good thing about this flight was that we landed safe and on time. The plane was very old little room between seats very uncomfortable. Almost no entertainment they have only one or 2 big screens. The staff was pretty rude some of them refused to speak english; food was poor quality they offer only jus and water for free. For wine and beer they charged 2-5 dollars per drink.

LHR-WAW. Boeing 737. Flight left 30 mins late but caught up the time and landed on time in Warsaw. Good flight but the food was awful. Stale soft roll.

WAW-HAN. Boeing 767. Very old plane. No "personal" entertainment and made a lot of "rattling/banging" noises on landing. Flight left 3/4 hour late but made up the time and actually arrived early in Hanoi. Main (evening) meal awful. Said to be chicken and pasta. Breakfast was ok. Coffee for both meals was good.

I was on flight 85 from Hanoi to Warsaw with connecting flight to Berlin. The Flight was scheduled for 11.55 but was delayed for 5 hrs. Unlike most passengers we realised there would be a delay 18 hrs in advance after having problems with the online check-in. Even though the airline was aware of a significant delay no effort was made to inform passengers. No information on our right to compensation under EU regulations was given either. Adding insult to injury the flight attendants on the plane ignored any request for information or service. At one stage I had the assistance lamp on for an hour before I gave up and went to the back to find attendants chatting leisurely. Breakfast consisted of a sandwich with cheese and water. No yoghurt or muffin as included in the regular meal. Again a sign of minimal effort. Even though this flight was relatively cheap it was not good value at all and staff made no effort to improve what was obviously a terrible experience. I would not recommend flying with this airline on a long haul flight.

LHR-Warsaw. Flight was delayed 3 hrs due to fog in London but we were kept informed about any changes and LOT was one of the few airlines which actually landed into LHR that evening. Smooth and quick boarding into B737-400. Nice dark leather seats I had emergency exit seat with plenty of legroom! Very nice crew of 5 despite full flight did good job with service. Good English positive attitude always smiling responding to all call bells (and there were plenty questions due to delay). Big ham and cheese baguette with full bar service.

LHR-WAW-Odessa. Round trip on B737 and Embraer 175s with a 4-hour layover in the WAW biz lounge. All sectors punctual very welcoming and friendly inflight service good food and beverage standards. My first time on LOT Polish Airlines and would recommend.