LOT Polish Airlines

Flew LOT 352 MUC-WAW connecting to LOT041 WAW-YYZ. First leg on Embraer was a short one hour flight with very good service and smooth flight. LOT041 was on the Boeing Dreamliner business class. Boarding in WAW a bit chaotic. Flight left 90 minutes late as workmen attempted to fix (unsuccessfully) a seat that would not go flat. They gave up and said it would be fixed in Toronto. Only about 10 passengers out of 24 seats in the J cabin so it wasn't a problem. Another seat had a tray table that refused to stay horizontal rendering it useless. A metal flap covering the opening of the place where the TV monitor flips up in my seat fell off. All this in a new plane that has only been in service since last December! Cabin service very good FA friendly. Food and drink quite good. The plane itself - the 787 is super-quiet and I love the electronic window shades! A very good experience despite the few glitches. The flight made up the late departure and arrived only 25 minutes late in Toronto.

Dusseldorf to Warsaw on board an Embraer 175. It was very comfortable journey cabin crew nice and helpful. Newspapers snacks and beer were complimentary. Flight on time.

Overall a poor experience. Staff service on board was decent the flight was decent but the worst was airport service. Flying out of Warsaw I was given trouble by a baggage attendant for a painting. It was 0.8MM over the size boundary and as a result I was spoken to in a rude manner about my disregard for "passenger safety." After a long argument I found the manager myself and with no problems was told I could easily bring the painting on board. In regards to duty free: I purchased a bottle at the duty free but was not allowed to take that on board either because it was not "In a special bag therefore it was not purchased at the duty free." I had the receipt to prove it. Afterwards on my return trip I purchased another bottle and this time requested the special bag but was told that they are not allowed to give the special bag anymore and I can only try to get the bottle on board with the receipt. Overall poor experience decent flight.

B787 LO0042 YYZ-WAW. Crews welcoming and high service levels. Food and wines top quality good presentation. First time in business on 787 and I had a sleep. The seats and IFE were excellent. Really has a great business product. We arrived 40 minutes early. Nice experience.

My comments relate rather to the ground services than to the flight. I took several flights on European routes and they were no worse then other European airlines. However reservations booking online and any other sales services leave much to be desired. The airline offers multitude of different fares which are not adequately defined so one never really knows what one buys until some changes are required. No proper definition appears online or on tickets. The staff handling reservations are not helpful to say the least or outright incompetent. Ground staff in WAW are often very rude. On top of it there are additional unexpected charges. For example when one pays extra for luggage at the airport there is an additional relatively high charge just for the transaction. All in all there is nothing wrong with the airline for a quick uncomplicated jump between WAW and an airport in Europe but watch out at reservation. Not for serious travel. Not very often on time so if you have an important meeting allow sufficient extra time.

First and last time flying with LOT. Flight from Chicago to Warsaw was delayed 2 hours. As a result I missed my connecting flight to Moscow. Seats in business class were quite uncomfortable no electric outlets and the inflight entertainment was pathetic. Transfer desk in Warsaw was a nightmare: one person trying to rebook dozens. Little did I know that my return flight would be even worse: flight from Warsaw to Chicago was delayed 3 hours and then cancelled. Had to get luggage back (waited an hour for that) go back through customs passport control etc. then pushed from one line to next - no clear instructions no help no information. Eventually rebooked to the flight to Toronto. Seats on that flight were also even more uncomfortable than on the first flight and the seat controls were simply not working. We had to spend the night in Toronto and fly to Chicago the next day. As far as travelling in business class and flying in general this was the worst experience ever.

Chicago to Warsaw both times. They are never on time. Both times delayed last time cancelled. When booked I was to be seated next to my daughter this did not happen. If you take LOT to save money - beware you get what you pay for!

WAW to TLV in economy. Plane was very old (737-400) there was a problem with the engine and we took off 45 mins late. Inflight meal service is horrible: one sandwich with one leaf of salad some tasteless cheese on a 4 hour flight. Drink served 40 mins after meal and beverages were not cold. Seat was very old with very small legroom. Cabin attendants polite.

TBS-WAW-PAR flight in the second week of May. The experience is just terrible. Check-in area for flight TBS-WAW is awful since you need to pass the guy who is checking passport irrespective business or economy class (gold or silver status). You need to stay in line and wait for his clearance. Boarding was chaotic without clear announcements. The plane was Embraer-170 which is like a small mini bus. The seats are uncomfortable and had very little pitch between the rows. The big joke is the meal service - small sandwich which is for a flight of 3.5 hours. I do not mind paying for food if it is offered (excellent example Pegasus airline). I should say that LOT Polish airlines service getting worse and worse. Not recommended airline for travellers to Tbilisi. There are much better options from traditional airlines like Lufthansa and Turkish airlines. The best low cost for travellers to Tbilisi is Pegasus airlines.

VNO-CDG via WAW . My first time on E170 & E175. Satisfied by the flights (seat comfort pitch inflight service ). Big issues on ground handling. The flights had a 75 min connection. At VNO although I am a STAR ALLIANCE member they put the priority tag on my suitcase after I mentioned it. 40 minutes Holding over WAW due to Fog. During boarding in WAW I expressed my concerns about my bag but they told me its ok because they are other pax and there will be a delay. 15 minute delay and arriving at CDG on time. Of course no bag on the belt. They told me I'd have my bag next morning it never happened I had to wait 3 days. Overall a great flight experience but improvement needed with ground handling.