LOT Polish Airlines

LHR-WAW-KRK return. Baguettes only provided on WAW-LHR leg dry snacks on all other legs. Ageing ATR-72 on KRK-WAW flight - seat wouldn't stay in upright position. Cramped LOT Charters 737 used from WAW-LHR. Flight arrived early at LHR. Not as good as previous flights with LOT but ticket was a bargain price. However I'm tempted to use BA next time.

18/11/2012 LHR-WAW. Smooth check-in in T1 at Heathrow. Boarding started 30 mins before take off time. 737-400 but fitted with nice and comfortable dark blue leather seats clean and with a good legroom. Very pretty and smart uniformed cabin crew helpful with finding seats baggage space newspapers magazines. Very good and professional safety demonstration. Service started 20 mins after take off good sized baguette with seeds cheese veggies chocolate waffle and full bar service incl. wines and Polish beer. Second run with drinks while cleaning after meal service. Cabin crew very attentive always smiling and approachable. All information from FAs and Captain in both Polish and English. Landed in Warsaw 20 mins ahead of schedule parked right next to LOT's new B787 Dreamliner which was also announced by Captain. Great flight very good airline totally recommended. Paid 129 Euro for one way ticket booked a day before!

A regular on MXP-WAW-MXP route. Service carried out with new E-170s: seats are very comfortable good legroom food and efficient crew. On around 30 flights I experienced just 3-4 delays which is acceptable. Ground assistance always good. I also flew on WAW-FRA route with a B737: relatively old plane very crowded but still good flight. In my opinion one of the best airlines for short-haul flights.

Flew Heathrow to Lviv via Warsaw. Both flights ran smoothly and more or less to time. Snacks and drinks on both legs even the short hop from Warsaw to Lviv. Crew friendly enough and tickets reasonably priced.

LHR-Warsaw on 8/8. Brand new Embraer 195. Nice leather seats very good leg room good stowage space. Flight on time. Nice and professional cabin crew in smart uniforms fluent in English (and Russian). I like LOT's safety demo - it is detailed and well explained in both Polish and English. As for a service - refreshing towels full free bar service large baguette chocolate bar hot drinks many re-fills. Kids got a colouring books and toys nice touch! Good professional service highly recommended.

Tel Aviv TLV - Warsaw WAW - Wroclaw WRO (July 2012) and back (August 2012). Warsaw - Tel Aviv - Warsaw Boeing 737-400. Warsaw - Wroclaw Embraer 175. Wroclaw - Warsaw Bombardier Q400NG (flight operated by EuroLOT). Boeing 737 a bit worn out but OK with great leg space. Embraer great! Bombardier new (from May 2012) - very nice. LOT excel on European routes. They serve snacks on domestic flights and sandwiches on European ones. In the last year sandwiches have replaced the hot meals on the TLV route which is a shame for a 4-hr flight! FAs very nice and great leg space.

Scheduled to fly on 6/30 from Newark NJ to Warsaw got to the airport 3 hours prior to departure informed flight had been cancelled due to technical problems with the plane which never arrived from Warsaw. What followed was total chaos. LOT employees at the airport had no idea what they were doing and they were rebooking people on other airlines at the speed of 45 mins per individual. After spending 10 hours at the airport we left without being rebooked. I was on the phone most of the night trying to get rebooked and after numerous errors made by LOT we flew out the following day on another airline. We came back on LOT on 7/23 and flew from Sofia Bulgaria to Warsaw and Warsaw to Newark. LOT employees in Sofia were professional and nice and knew exactly what they were doing. The short flight was ok however the 9 hour flight from Warsaw to Newark was not great. Their planes are very old without any entertainment choices and no water in the bathrooms. The food was so bad that even the bread was inedible. In addition I have emailed the airline regarding the occurrences on 6/30 and no one has even replied. Staff in Newark and NY need to be trained and the overall service need to be improved.

Warsaw to Chicago July 21 2012. Had booked 6 months in advance with confirmed reservations and seat assignments - at check in counter in Warsaw was told they didn't have my records even though I could see my name had a seat number on her screen - they were overbooked and gave my seat and my wife's to someone else had to fly standby and got on after visiting many different LOT counters. Of course the flight was 2 hours late - bad ending to a wonderful vacation.

Several domestic legs flown during a 10 day holiday - Gdansk Warsaw Wroclaw Krakow all except one Levon Embraer 175 aircraft. Comfortable seats disinterested staff plastic cup of water and a chocolate bar. Would rate well as a no frills but this is a supposed full service airline. Only one sector on time. One sector code shared with - old noisy crowded ATR used.

Was to fly from Warsaw to Cracow. Was not allowed on board due to 14 pax overbooking on a 46-seat plane. It all happened despite trying to check in 8 hours before departure time and despite being a status passenger. If I could I would avoid them.