LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 691 reviews
4/10
3 star Skytrax Rating
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7/10

LOT Polish Airlines customer review

(Canada)

Flew YYZ-WAW WAW-KRK August 2013 and WAW-ORD on the way back. Stand by is always fun attempted to get on the WAW-YYZ flight but there was no available seats. All in all it was a good experience flying on the B787 Dreamliner. The aircraft was brand new clean and impressive. Didn't like the fact that we landed in Warsaw and were parked on a remote stand having to board buses that took us to the terminal however this is probably not LOT's fault contact stand was simply not available in Warsaw. I was a bit disappointed with the IFE System and the food. The IFE could be much better offering more movies. A promo video for LOT would be useful as well. Food was not as good as it used to be a few years back when I flew their 767s. You can simply tell that they are trying to save on service. Flying to KRK was positive brand new Q400 operated by Eurolot. Very comfortable and much better than the old ATR 72. Both flights the staff was friendly and professional. All in all the Dreamliner is a huge improvement from the old 767s however areas LOT could and should improve in are: IFE Food OTP (on time performance).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

LOT Polish Airlines customer review

(Cyprus)

BRU-WAW-LCA 5 January 2014. Web-check-in system very easy but as usual many front seats blocked in advance even if I always try to check in online as soon as web-check-in opens. This is a night flight from Brussels to Warsaw and then in Larnaca it arrives at 02.55am (+1). Flight from Brussels left with 20 mins delay but this was not a problem as there was enough layover time in Warsaw for my connection flight to Larnaca. Arriving in Warsaw and going to the gate there was already announced 15 mins delay in boarding. It seems that most of the people don't respect the hand baggage allowance rule and also the airline itself shows much tolerance on this. I could see many people (all in economy) boarding carrying 2-3 handbags and ground staff and flying attendants saying nothing about it. This gets annoying because besides onboard safety it is the space issue in the overhead cupboards not enough space for everybody. After boarding and being seated we had to wait in the aircraft for 50 mins. Pilot informed us after 30 mins we had to wait for baggage and that is why there was a delay. In any case flight left with almost an hour delay and arrived in Larnaca at 3.25 am instead of 2.55am. Service was average (as usual LOT doesn't offer onboard meals and you have to buy your food). Food is reasonably priced. Flight attendants polite but many not very friendly. I recommend this flight mainly because of the good connections and time schedule allowing you to not waste your day flying but instead flying in the evening.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

LOT Polish Airlines customer review

(United States)

Rating : 10/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

LOT Polish Airlines customer review

(Poland)

Warsaw-Copenhagen and Geneva-Warsaw. Both flights on time very comfortable leather seats with a lot of legroom both flights on Embraer 175. Very nice aircraft. Cabin crew friendly always chatty and smiling grooming top notch. On European flights in Economy LOT offers only chocolate bar and water for free otherwise you have to pay for food but selection is quite wide and quality is very good. On each flight I took large baguette with chicken breast and veggies and Starbucks coffee and I paid 5 Euro! Bargain! Wines are for 2.5 Euro as well nice selection. All announcements in Polish English and Danish/French nice touch. Decent product highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

LOT Polish Airlines customer review

(United States)

Terrible customer service - no information when flight was delayed even after passengers inquired lost luggage due to late connection and very little assistance to retrieve it. Flight was very affordable but not worth the hassle.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

LOT Polish Airlines customer review

(Canada)

We had a great series of trips on LOT. We left Sep 15 from Vancouver changed planes in Toronto to Warsaw. The Warsaw leg was fantastic we upgraded to Business Premium on the new 787 Dreamliner. The staff were incredible my wife was born and raised in Warsaw so she speaks fluent Polish but that did not matter all the staff was very fluent in English. The meals were excellent the movies were current and we could watch as many as we liked. We also had a return flight from Warsaw to London and it was great. The return flight from Warsaw to Vancouver was another winner we are going back in January and we will only fly LOT to Europe.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

LOT Polish Airlines customer review

(France)

LOT from TBS to PAR via WAW cabin crew was friendly and efficient especially for TBS-WAW. The meal is for purchase which is better than previously tasteless sandwich. The price of the food is acceptable but there is not much choice of hot meals. The boarding was chaotic without proper announcements. The transfer in WAW was smooth and quick.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

LOT Polish Airlines customer review

(Poland)

WAW-PEK in economy premium with brand new B787 dreamliner. The flight was excellent with the very high standards from the cabin staff. They were helpful friendly and chatty. Seats were spacious and comfortable. ICE entertainment system needs to be updated as choice of entertainment is rather poor. The dinner and breakfast were both tasty. Flight on time. Noticeably improved service compared to last experience. Highly recommended.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

LOT Polish Airlines customer review

(Canada)

On September 28th at 8pm my husband and I were scheduled to depart from Toronto and travel to Israel (scheduled to arrive Sep 30 at 4am local time) with one scheduled stop in Warsaw. Arrived at the airport for 5pm to check in. By 8pm no announcements had been made in terms of any delays but our flight was not being boarded. The flight crew was 15 minutes late. When travelers started making inquiries it was announced that repairs were being made to the plane and it would be delayed for at least another hour. Boarding was not announced until 11 pm once the flight was boarded we spent another hour in the plane waiting for the flight to take off. Midway through the flight it was announced that the plane was having issues and that an emergency landing was being made in Iceland. Upon arriving in Iceland no food or hotel vouchers were handed out and no information was provided as to next steps for at least an hour. We spent no less than $70 on food coffee and water while waiting at the airport. Food vouchers were not provided until 2pm - about $15 per person which was not enough to buy much more than a drink and sandwich. Information about the flight to Warsaw was not provided for 3-4 hour after landing with no definitive instructions as to when another plane would be available. We missed the day that we planned to spend in Warsaw and also the connecting flight from Warsaw to Tel-Aviv Israel. Once we finally arrived in Warsaw we were thankfully given hotel taxi vouchers and boarding pass to Tel-Aviv through Moscow. In Moscow we spent roughly another 4 hours at the airport and another $100 between the two of us for food (no vouchers were provided). From Moscow we finally caught a flight to Tel-Aviv arriving in Israel 20 hours later than expected - 12am local time on Oct 1. Overall we were extremely disappointed with the service received - 3 lay overs instead of the scheduled 1 - and the lack of communication between the airline and travelers. We missed 2 days of our trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

LOT Polish Airlines customer review

(Czech Republic)

Warsaw - Chicago with new Dreamliner. It was very comfortable a lot of space clean toilets the flight was on time. USB charges and dimmable windows are great. The entertainment was a shame! Such an amazing modern plane and they give you just two movies for free for 10 hour flight and want you to buy the others I have never seen this anywhere else. I also didn't like that during night they dim all the windows and lock it so you cannot make them lighter and at least look out of the window when there's nothing to watch on your TV and you cannot sleep. It was very cold at Warsaw Airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes